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Active since Jun 2019
24
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24 reviews2 months ago
Don’t be deceived by Outsurance adverts…..utter ****
Outsurance is a disappointment honestly especially when they are desperately needed when faced with a household disaster. My solar system batteries swelled and no longer charging and am currently not having power and they’ve made me carry the burden of sourcing my own technician to write them a report which cites various possible reasons for the battery failure. Outsurance then conveniently chooses a reason of cell damage (which commonly happens in batteries) as the sole reason they are not going to assist me replacing the batteries. I even had to call myself to know that they are rejecting the claim and this is appalling for an insurance company claiming they are the best paying millions in adverti*****t only to deceive people. I am cancelling every product….such uselessness
168 replies
8 months ago
Useless Premiums payed for a pathetic service
Such a horrible experience I’ve had with LIPCO. Reported labour a relation issue and requested their help a week ago through the person of Candice Jeftha. She decided to only call on the day of the hearing 15 minutes before the proceedings to discuss what I can do in tue proceedings. What a shane!
53 replies
14 months ago
******* from NEDBANK MFC
At the end end of a long six year I finally cleared the principal debt on my Polo Vivo and now left with the so called ballon payment for R67 000. I opted to pay this over 24 months and their consultant **** by calculating my payment plan over a 12 month period. NEDBANK MFC refuse to take accountability by rectifying this issue as they have flagged my account to be in arrears while they have been debiting my bank account using the 12 month period plan for the last three months. The service is despicable and a sham and is quite frankly appalling. Nedbank needs to go back and correct this and stop terrorizing customers with their consultants demanding payment to cover up for the problem they caused.
0 replies
20 months ago
Virgin Active contracts a trap for mediocrity
The service consultants at virgin active head office on 0860888886 are honestly not professional. I have been requesting from several of them to resolve a disputed claim that I owe R800 on my virgin active gym membership citing that It was paid up in April. I've requested that I be sent an email I can send the proof of payment made and they blatantly refuse saying they cannot be incorrect. Th last consultant I've spoken to today was by the name of Lauren whom I requested to call me back after not even understanding what I was trying to explain. It's unfortunate that virgin active traps members through contracts who wish to just end the service, and the feeling is so that one can put up with the mediocrity of service they render.
0 replies
29 months ago
ABSA Home owners insurance MUST stop using *********** service providers to fix clients claims.
Absa home-owners insurance service consultants are quite inefficient and need help with basic telephonic etiquette because they are adding to the already existing customer frustration of poor service that their service providers are rendering to clients. I claimed for geyser repairs and their people came and installed a new geyser but left pipes to the new connection leaking. They are very quick to demand you pay the excess before doing the work but very unreliable to come back and fix the problem. Now the leak is affecting my wall and paint and will have to claim again if this is not resolved speedily because the installer called PLUMBING BY BONAERO has just decided to ignore me. On informing ABSA about this they just gave me the claim number that was initiated and hung up on me......so frustrating honestly.
497 replies
30 months ago
These partnerships you engage with MrPrice Cellular is not in the interest of customers and Mr Price staff is cruel and useless
It is disturbing and distasteful that Mr Price Cellular deploys the most ******** and useless managers and staff to service communities in townships such as in the branch of Kwa-Mashu cellular on Malandela road. The store manager by the name of Noma has no clue of what she is doing or believes her own figment of what she calls policy and is utterly rude and this is a person entrusted to lead others. My brother and I bought a Huawei Y61 cellphone for our mum whom is a pensioner through Mr Price cellular and payjoy flawed partnership on the 25 October 2023 and in less than 5 days the phone started giving her problems where she cannot receive calls and especially whatsapp calls. the phone eratically switches off and on again and to be tossed from pillar to post by the useless manager of Noma while she tries to understand her own store policy around returns is unacceptable. my mum has been to the shop in her limping state numerous times without any help nor justification for their refusal to replace the phone we have already paid R2500 for. This behavior is horrific and not justified. We have now been given several emails to contact which is mind boggling because the phone was purchased at Mr Price Cellular and therefore it is this staff and their inept manager that must fix the problem.
131 replies
30 months ago
Ill treatment of pensioner customers
It is disturbing and distasteful that Mr Price Cellular deploys the most ******** and useless managers and staff to service communities in townships such as in the branch of Kwa-Mashu cellular on Malandela road. The store manager by the name of Noma has no clue of what she is doing or believes her own figment of what she calls policy and is utterly rude and this is a person entrusted to lead others. My brother and I bought a Huawei Y61 cellphone for our mum whom is a pensioner through Mr Price cellular and payjoy flawed partnership on the 25 October 2023 and in less than 5 days the phone started giving her problems where she cannot receive calls and especially whatsapp calls. the phone eratically switches off and on again and to be tossed from pillar to post by the useless manager of Noma while she tries to understand her own store policy around returns is unacceptable. my mum has been to the shop in her limping state numerous times without any help nor justification for their refusal to replace the phone we have already paid R2500 for. This behavior is horrific and not justified. We have now been given several emails to contact which is mind boggling because the phone was purchased at Mr Price Cellular and therefore it is this staff and their inept manager that must fix the problem.
131 replies
31 months ago
Virgin Active is *****ulently signing up gym membership
On joining Vitality through medical aid and eventually signing up for the gym, it turns out the that my dependant cannot join because Discovery claims he was already a member who was owing R11000 for gym fees. My dependant has never set foot at the gym before yet alone virgin active. On querying this, the membership was taken on the 16 June 2021 in Ballito through a consultant named Ayanda Shange. the so called contract number is 4008752382 and the new membership belongs to someone impersonating my dependant through his ID number and lives in Newlands West in Durban. Addresses don't match, contact number of the new member known, there is no photo of the member and the email address is also a bogus one and not known to my dependant. To top things up, the dependant was living in Johannesburg as a student and has just returned home to Durban after 2.5 years from 2021 January 2021. Virgin active is clearly having poor verification systems or controls on signing members up or is deliberately engaged in ***** by turning a blind eye to security measures to boost their membership contracts. it is disheartening to note the poor service received in resolving this issue as it has now been two weeks since notifying them of the ***** and my brother cannot benefit from being on vitality through the medical aid.
0 replies
32 months ago
The unnecessary bureaucracy of cancelation
So Tracker assists with ease when taking up contracts and hounds you for payments through by answering their phones and emails however on attempting to cancel the contract at it's expiry month/year, the phone line to this department is unanswered and the employees or consultants refuse to transfer your call to cancelations. I hope this is not what I think where they create cancelation delays with the hope of charging you month to month and you wind up forgetting about it because you are just deterred. Tracker......I WANT OUT, THE CONTRACT HAS RUN IT'S SHELF LIFE. Can't say it was a joy doing business with you.
262 replies
32 months ago
ABSA LIFE EVADING RESPONSIBILITY AND VIOLATING PATIENT-DOCTOR CONFIDENTIAL
Absa Life insurance is violating patient confidentiality and law in their desperate attempt to avoid paying for claims from patients that took ip their hospitalisation policies. How is it expected that a 64 year old patient who underwent surgery and hospitalised over an eight day period to run around searching for doctors file with patient-doctor confidentiality to submit to you when on taking insurance the requirements stipulated by you have been fulfilled in initial requests(hospital invoice and medical certificate). This so called Absa Life insurance is now pestering the patient for diagnostic reports in an attempt to deter the patient from claiming what is rightfully her right to and eligible for. I would discourage anyone from taking this policy/insurance from ABSA as it it a **** and ABSA is vehemently in breach of law and patient confidentiality. There is no condition in the policy that stipulates that the divulging of a diagnosis is required to make the claim and therefore the administrators here have erred. We demand that you proceed to pay out what is due to the patient who is my mother. It is appalling that such a ‘reputable’ company can go to such lengths to evade paying a claim especially when the very hospital invoice that has been submitted as per ABSA request does display reasons for the hospitalisation as far as what the patient has been charged for in addition to the medical certificate furnished by the attending physician. Doctors by law (for your ignorance) cannot violate patient confidentiality.
264 replies
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22 (91.66666666666667%)