TS
Tania S
Active since Jul 2019
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
Zero service or the support that I was promised when I purchased my phone.
I puchased a second hand phone from Unboxxed January 2025. The battery only charged to 80%, called them to report, and was advised that I can return the phone for repairs, or bring it in for repairs and wait while they fix it - which was my preference as I don't have a back-up phone. On a recent trip to Joburg I reached out to find out where I must take the phone, with zero response from anyone. Phone numbers provided remained unanswered, as well as numerous emails. The previous whatsapp service number I corresponded on was also not functional anymore. It's now a month later and still no response to any of my emails. How disappointing.
0 replies
46 months ago
Penalising me for an inferior product sold to me
I bought a suitcase from Takelot with a six month warranty. Did my first trip overseas (6 flights in total). I noticed the zip opened when I checked in my suitcase, had to rezip to close it. Then the lock only opened after many retries (this happened twice). And on the last flight hope the one wheel broke off, and in addition the exterior of the suitcase has a tear that reveals the contents. In short it's a useless suitcase! As it's only 3 months into the 6 month warranty I requested to return the merchandise. Takelot declined my return, their reason is that the wheel has broken off (they call this "user-damaged"). I called them to explain that I'm returning it precisely BECAUSE the wheel broke off after limited usage. They reviewed, then rejected my return again for the exact same reason. What use is a 6 month warranty if its impossible to return a suitcase after 3 months that is so badly damaged after only 6 flights? Takelot was always my favourite online shop because they were always willing to absorb the risk of online shopping with an effective return service. Sadly, after this shocking experience, I'm very unlikely to buy anything from them again.
0 replies
55 months ago
Shocking service in resolving and crediting fraudulent cellphone charges deducted on my Edgars account.
Cell C have been fradulently deducting airtime and mobile vault charges on my Edgars account since March 2020. After countless emails and calls since July this year, including an escalation to the manager of the Fraud division, Tebogo, and various follow-up emails and phone calls, I'm still struggling to get the money back that they charged on my Edgars account. Now - after all these months, they only refunded about 25%, and require me to submit 18 months of statements to them to prove the debit on my credit account (that THEY charged to my account) before they will refund me. Their service has been exceptionally poor, especially considering that this is a matter of fraud, and the escalations that I've done to resolve this to date.
265 replies
58 months ago
Fraud resolution channels failing their customers
I recently realised that I've been paying for a illegal/fradulent cellphone contract on my Edgars account for more than a year and have been unable to get it resolved since. I've sent emails, but apart from the automatic reply there is no response. Calls to the customer care number is unresolved - that is if you are able to get hold of anyone. I even called the fraud department who referred me back to the customer care number, who gave me another number where nobody ever answers. We don't have an edgars store in our town, so I'm stuck with telephone numbers and email addresses that are not manned property. The avenues available to clients to resolve issues like these clearly does not work?
0 replies
58 months ago
Game makes fraud on my card my problem to resolve.
I have been trying in vain to resolve a fraudulent purchase of R10,000 on my Game Store Card - which I haven't used for years. The Customer Care number rings incessantly, when they do answer the call is cut terminated at the start of the call, or midway, and when I eventually reached someone who can assist they asked me to report the matter to the police and revert with a case number! I'm frustrated that I need to go and stand in a cue in the midst of the third Covid wave, and secondly that they are making this fraud issue my problem. One seems to expect that they would open an investigation at least, and send me the proof of where the item was purchased etcetera. I'm very disapppointed with their service to say the least.
0 replies
76 months ago
Six small online shopping items wrapped in 11 plastic bags - extravagant use of plastic not acceptable anymore.
Very disappointed in this lovely company. Ordered five shirts and a small set of earrings online. The "parcel" just arrived - six courier bags, all items invidually packed and couriered - resulting in no less than 11 plastic bags (five truworths bags and six courier bags) as well as one box of about 20x20 cms lined with two sheets of bubble wrap for one small set of earrings. Sadly we cannot endorce this extravagant use of plastic anymore - trendsetters like these should please be more mindful of their packaging. We are after all only borrowing the earth from our children.
122 replies
83 months ago
Zero accountability
I've been servicing my Renault Duster at Renault Oudtshoorn since I purchased the vehicle with 20,000 kms on the clock, and have been experiencing problems with the power steering pump (noise) from about 40,000 kms In November 2017 Renault Oudtshoorn replaced the power steering pump under the vehicle warranty (59,600 kms). The problems were not resolved and Renault Oudtshoorn submitted another claim in July 2018 (75,575 kms) - which was declined. After a few weeks and eqnuiries, Renault Oudtshoorn called me to advise that the claim was rejected as the power steering pump had been claimed twice before - which I denied. I insisted it had only been claimed once by me, and that they should investigate the matter (as they were the only workshop that ever worked on the vehicle in all the time I owned it). Renault said they cannot assist further,that there is nothing they can do, and that I should take it up with the warranty company. I then proceeded to submit a complaint to Renault (5 April 2019) - after two weeks the lady came back advising no petrol pump was claimed (note - my claim was about a power steering pump) and that I should take it up with Renault Oudtshoorn (just referring me back to the source of my complaint). I then advised her that her whole investigation was on the incorrect part, and asked for the matter to be escalated to someone else. Brett Pyle was then assigned to my case. He established that the warranty was in fact NOT declined because it was claimed twice, but because the workshop WRONGFULLY claimed against the vehicle warranty - instead of against the part warranty (it was within one year of being replaced, so I had a claim against the part). Soooooo: Renault Oudtshoorn's incorrect claim was in fact the reason that the claim was rejected, in spite of them telling me it was rejected because the part had been claimed twice by me, and leaving me to my own devices to resolve the matter (and providing zero support to help me prove the facts) After identifying the real issue and consultation with Renault Oudtshoorn, Brett advised on the 5th of May that Renault Oudtshoorn was aware of the error, and was now going to try to claim the part against the correct warranty, and they will keep me posted. They then called me to come in so that they can be sure they are claiming the correct part for my model Duster, and undertook to resolve the matter urgently. Today - two months later - I called them to enquire when the part is going to be replaced. Renault Oudtshoorn advised that they are still trying to claim the part against the warranty (exactly the same feedback as I received two months before from Brett Pyle at Renault South Africa). They also heard the workshop manager say that they (Renault Oudtshoorn) will not pay for the part to be replaced, in spite of the fact that the claim was declined as they submitted the claim against the wrong warranty. It is now one year since the second claim was submitted, my power steering pump is still giving the same problems, and the matter has still not been resolved. My vehicle is now on 105,000 kms, out of it's initial warranty, and it feels like there is no urgency to resolve this query, as well as zero accountability The worst is that today, when I got frustrated and impatient on the phone, I was told to be patient - that they are attending to the matter and that these things take time. How long is long enough? Surely this cannot be good enough?
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)