JJ
Jodine J
Active since Jul 2019
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Appalling customer service
Shocking service, I frequent the Sandton City Hyper store often, weekly at least, and the service continues to get worse. Today, I purchased some goods, which included a 'basin' type bucket. When approaching the till, I put all my goods into the 'basin', a total of 10 items. I was rudely instructed by your employee 'Surprise Mathebula' that 'next time, make sure you take the goods out of the bucket cause you making my job difficult'. I was totally disgusted, and reported the matter to management. Due to my extreme frustration, I just walked out the store. If your employees are not happy being in customer service, or don't have the common decency to understand how to deal with customers , there are many others who would appreciate, and be better suited for the opportunity. Without addressing this type of behavior, regardless of how 'up market' you make your stores, the public will leave as there are an array of options to choose from.
0 replies
54 months ago
Absolute disgusting service from Makro
I placed an online order on the 1st of November 2021 for a mega master gas braai to the value of R3,899.00. Although at the time there were various other stores having similar specials running, I decided to order from Makro as I've been a customer of their for many years and never had an issue with their online services. Today is the 22nd of November and still, no delivery has taken place. I contacted the call centre on Wednesday 17 November 2021 to query the delivery and was assured the unit will be delivered by Friday 19 November 2021. They mentioned the supplier was out of stock but have procured my order to be finalized. Till now my unit has not been delivered, I've contacted your call centre and received constant run around from pillar to post and now receive a call that the supplier is out of stock and I will not receive my unit until more stock is received. This is ridiculous!!!!! Makro honestly does not know how to deal with customers, I mean I order something of large value but must wait months to receive because they oversell their products??????????? The right way of dealing with your customer would be for MAKRO TO CONTACT ME and discuss the issue, not wait FOR ME TO CONTACT YOU!!!!!!!!!! I have now spoken to a supervisor by the name of Dirk Van Der Merwe, who advised he will contact the supplier and provide me feedback, but I'm at the stage of never wanting to buy anything from MAKRO again and will be contacting Mass Stores Head Office and the consumer's complaints board.
53 replies
56 months ago
Unacceptable behavior and unprofessional service
If I could, I would rate ZERO stars. I purchased my vehicle last year and set a debit order on my account, which goes through monthly. The debit order has run with no issues, and I've had no returned / unpaid debit orders to date. I got a call from their collections department this afternoon stating that my account is in arrears as the debit order was returned, so I must make alternative payment methods or I'll have a bad debt record to my name. Firstly, I have never had a bad debt / outstanding / non-payment against my name and always made sure my debts are settled in time. To have a financial institution contact me 1 day after the debit order went through and tell me I'm in arrears without allowing 2-3 days to go by, ensuring their payments are received is totally unacceptable. My debit order was deducted successfully, as it usually is, with no issue. To have a call center agent contact me, making me feel like a criminal, is unacceptable. I had to cut my work meeting short to contact the arrears department, of which I spoke to 'Sherika,' who also could not assist me and transferred me to their collections department. I had to hold on again and re-enter my details before being transferred to a call center agent. Again she asked me for my ID number, which I had keyed in to access the call center, and when I raised my voice, she suddenly could not hear me, so I ended the call. Companies calling out of desperation Ecos concerns that your business is running into financial difficulties as you find it appropriate to contact YOUR CUSTOMERS in such a manner. I expect a written apology and will be taking this issue further.
159 replies
81 months ago
Unacceptable customer service and false publication of a vehicle for sale
On Friday 22-08-2019, my boyfriend contacted the dealership to enquire about a car he saw on AUTOTRADER. He specifically asked whether the car was available for viewing in order to make the journey down to Nigel from Johannesburg early Saturday morning and was told it was available. Upon arrival at the dealership, we enquired about the vehicle (VW AMAROK) but were advised the vehicle was in the warehouse however they would have it at the dealership within 5 minutes. We stood waiting patiently for the vehicle to arrive, after some time, I called the reception lady to find out whether this car actually exists or not as we were told the car would be available in 5 minutes. The sales person assisting us (Eugene Johst) then advised the car required diesel which was taking time but will arrive now again in 5 minutes. In total we waited an hour for the vehicle to arrive. The car was checked and test driven and upon arriving back at the dealership, advised that we would complete the application for finance approval. After completing the document and providing the personal details, the application was submitted and we left the dealership. Eugene requested that we submit all the documents (ID, bank statements) to him on Monday 26-08-2019 for their records. Whilst on our journey back to Johannesburg, Eugene contacted him and advised they received the pre-approval and will now await the final 2 documents. On Monday morning, he e-mailed all the documents to Eugene, as this was the final requirement needed to finalize the deal, however today Tuesday 27-08-2019, he was contacted to say that the vehicle has now been sold to another buyer and therefore the deal was off. Not only have these people wasted our time, but obtained personal information when in fact there was no 'vehicle' in the first place. This was suspected on Saturday as we waited almost an hour for a vehicle to travel within Nigel (from the warehouse to the dealership) which even in Johannesburg would be seem to be an impossible time frame. Upon him signing the initial request for finance and the telephone call to confirm the deal had been approved, it seems implausible to sell the vehicle to someone else as you already had a 'confirmed' deal. I personally feel this was a method of obtaining your personal information which can be used for other means / purposes. We require a full enquiry into this matter and will take it up with MIOSA directly
0 replies
83 months ago
Problems receiving automatic invoices, statements and itemized billing
I've had an account with MTN for several years and recently upgraded my package. However, since the upgrade, I've received no statements, invoices or itemized billing automatically but had to call in every month to have these sent to me. I've logged several calls and received a confirmation SMS that my query has been resolved (08 May 2019). This is in fact not the case, and I'm still having to call in every month to have these documents e-mailed to me. It worries me that my details may have been disclosed to other individuals, changing my e-mail details and sending the documents to them. I've made over 10 calls in the past 3-4 months regarding this issue but nobody can sort the problem out
179 replies
83 months ago
Non-receipt of electricity prepaid voucher using Nedbank internet banking
On 27 June 2019, I purchased an electricity voucher using the Nedbank Internet Banking as I've done for the past several months. I received the SMS notification that the funds have been deducted from my account; however, no voucher code was received. I waited for 15 minutes, and checked my online statement, which also confirmed the amount had been deducted. I then contacted the call center on 0800 555 111 to report the issue and received a reference for my call. The agent advised me to wait till the following day as some batches are released after midnight, of which I should then receive the voucher. On Friday morning, still no voucher had been received, so I called the call center again to escalate the matter. The matter was confirmed to be escalated to the back office for resolution. On Friday afternoon, I still had not received any feedback and contacted the call center now for the 3rd time at around 6pm. I was advised the matter had still not been resolved however should call back tomorrow (Saturday as their back office would be working) to follow up on the matter. I found this to be unacceptable, as I must keep on calling my Bank who took my money and did not provide me with the service as offered by them. On Sunday, I sent an e-mail to the complaints center (clientfeedback@nedbank.co.za) and received an automated message advising my query would be addressed within 24 hours, however, it's now Tuesday 02 July 2019, and still, no call back, no e-mail, no refund and no voucher. I'm left out of pocket and had to find other means of purchasing the electricity, and still no refund has occurred. I've been a loyal customer of Nedbank now for over 20 years, and find it extremely bothersome that they have little sympathy and care for their customers. I would strongly suggest not using Nedbank Internet Banking for prepaid purchases as these are purchased as an essential need when and where required. I expect this issue to be resolved and the funds returned to my account ASAP. I've read several reviews and see that this occurrence happens quiet often with Nedbank, and would therefore have expected that Nedbank has a customer resolution in place to mitigate such issues
223 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)