LS
Lané Senekal
Active since Aug 2019
9
Reviews
0
Industries
Reviews
9 reviews10 months ago
I had the pleasure of dealing with a fantastic lady called Chante this morning
I had the pleasure of dealing with a fantastic lady called Chante this morning. What a pleasure. So professional. Listened to my worries and helped me to do what's best for me. A true asset to Platinum Life
53 replies
11 months ago
what happened to the POPIA act
I just had a call from Pro Debt Solutions about apparently overpaying on interest on my accounts to only figure out it's another company offering debt revue. my problem is the following: the next moment, after saying no thank you and ending the call, I get a SMS saying I gave permission to these people to do a credit check Do I not have any privacy according to the POPIA act? How are they just allowed to get all my information like that. I will be needing answers please. I did try to contact the credit ombudsman but the contact number supp**** goes straight to VM
0 replies
17 months ago
Best service ever received from any insurance company
Best service ever received from any insurance company. Spoke to me in my home language. Listened to my concerns. Friendly and helpful 👌
56 replies
20 months ago
worst service ever
If I could do this without rating with a star I would - last Thursday Bettersure let me know that they decided my R12 000 was only worth R6808, without any explanation. I signed the loss letter as incompetence is not what's needed when you've had a traumatic experience at your residence, where you're supposed to feel safe. I was told the money would be in my account (which I also verified and it's the same account they can't wait to take their monthly payment from) in 2 to 5 working days - today I PHONE (they don't communicate) to find out what's going on, just to be told they tried to pay it over but the bank account number wasn't correct - again the same account they take their money from every month. they also can't put me through to their finance dept because they don't have a number for them. Can I take this to the Ombudsman?
53 replies
21 months ago
the face of customer service
PRUDENCE GUMEDE I don't know who I need to contact, but girl, you can be used as an example of what customer service should be like. You can teach that to others. I was not a happy camper when I phoned, but your absolute professionalism, patience for days and help with all my questions, was exactly what I need to calm down. Thank you so much for making my day 200% better
106 replies
23 months ago
worst service ever from insurers
after heavy rains in PE near end April I submitted a claim with Bettersure. They wasted no time in getting the accessor out to the premises after the outbuilding roof just about collapsed under the rain. the claim was submitted to Old Mutual on 30 April - I'm still waiting - every time I phone Bettersure I'm told they're waiting for feedback - How long am I supposed to wait? we have a severe weather warning with heavy rains for the next 4 days starting tomorrow. what do I do now? Surely if they didn't want to honor the claim they should've let me know so I could get the repairs done. Now, because we are waiting for Old Mutual - it's too late! What legal steps can I take?
53 replies
33 months ago
RAM Hand to Hand couriers - what a joke!!!
I upgraded my Vodacom contract - fantastic service from the lady at Vodacom, then I'm told Ram Couriers will deliver. Yesterday I get a phone call from a Ram driver to tell me he is at my work address and I'm not there, which was correct, I was booked off sick. I told him, that because I work for a courier company myself, I understand delivering to my house is out of his route, but I would be at work today, 28 July. NObody shows today and I start phoning Ram only to speak to a gentleman in their customer service centre who cleary wasn't interested in my complaint, in fact he proceeded to just sigh in my ear and tell me because a contact number was updated, my delivery has been put on hold. I've never in my life heard of anything like that - the company I work for do RICA deliveries daily - we bend over backwards to accommodate our customers, why can't RAM - How is it possible that the driver can be here 1 day and the very next day the delivery can't take place. I even phone the number the driver phoned me from yesterday and the gentleman I spoke to confirmed he is a RAM delivery agent, but the phone was used by a different route yesterday and he isn't on my route today. I want my phone - today!!
60 replies
46 months ago
Helga Leenderts - what a human
Helga Leenderts - what an exceptional human being. It's my first time buying property - my BetterBond experience was fantastic from the start, but then to be connected to someone like Helga, who not only had the world's patience with all my questions, but she actually took the time to make sure I understood everything completely. Helga you are such an asset and BetterBond can only go from strength to strength with people like you working for them. Thank you again!!!
134 replies
82 months ago
fantastic online service
Wow!!! fantastic service just received from Tshegofatso - truly a blessing to talk to someone with so much knowledge that obviously takes alot of pride in what they do. You truly are a superstar!! And customer service is definitely your forté.
315 replies
Review Distribution
5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
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2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)