FF
Frans F
Active since Aug 2019
9
Reviews
0
Industries
Reviews
9 reviews28 months ago
Absolutely dreadful communication
Momentum and Multiply don't seem to understand that communication is key. They continuously drop the ball by failing to reply to e-mails, having a WhatsApp line that doesn't work, being unable to think outside the box, the list goes on. If you want to be treated as a number and be attended to by robots when something's wrong, Momentum is great. If, on the other hand, you are a human being who wants to be treated as such by other human beings that are actually competent and trained for their jobs, look elsewhere. I've last track of the number of times Momentum have Multiply have disappointed me and let me down. I guess the only saving grace is that most other insurance companies don't do much better. But that's a low bar.
327 replies
36 months ago
Reckless drivers endangering other road users - do NOT use!!
A First Help bakkie just raced through a traffic light that had been red for at least 20 seconds heading south on Malibongwe at Rabie St. I came from Rabie St and if I had turned into Malibongwe like I was planning to, I would have been hit at high speed by this irresponsible driver and possibly killed, and my wife in the passenger seat too. This happened at 20:20 on April 29 in Johannesburg (Robindale area). Do NOT use this company, they are recklessly endangering other road users!!
159 replies
47 months ago
Dodgy, possibly a scam
They don't pick up the phone and have stopped responding to my e-mails asking them about this. Can only assume it's a scam. Decided not to go ahead with my order. Better safe than sorry. A real business would surely make more of an effort to prove they're real in order to make a sale?
405 replies
71 months ago
ExploreApp - airtime stolen while Vodacom stood by and watched
Found out why my airtime was running out so fast and it turned out it was because of a content subscription or "wireless application service" called ExploreApp that was taking R7 a day. I had never signed up for this and if I had, Vodacom never did the double opt-in that they claim they do. However, they apparently happily charged me R7 a day for 9 months now without ever so much as a warning. (I do get a million messages about my data, though: "You have less than 100MB left! You have less than 50MB left! You have less than 20MB left! etc.) Also, Vodacom does not provide pay as go you customers with itemized billing, so you are never really sure what's using up your airtime. Obviously transparency is not one of Vodacom's values. I asked for an overview of charges 4 times and they just ignore it every time and tell me to contact WASPA. Getting the money back is a pain because Vodacom takes no responsibility and instead asks you to contact WASPA. If they really cared they would do this on your behalf. Obviously they are in cahoots with these fraudulent content providers. Vodafone probably gets a portion of this R7 a day which is why they are in no hurry to help prevent this kind of fraud. For anyone else looking to get back their money through WASPA (complaints@waspa.org.za): - the provider ID of the WASP that owns ExploreApp is NETSMART - the category code is CC_FEEN
525 replies
71 months ago
What insurance should be like
We've needed our property insurance twice now and both times they were quick to send someone out to assess and never did they try to get out of paying the claim or try to pay less than what would be reasonable, as you so often hear from other insurance companies. Seriously considering moving all my insurances over to them. Who cares about Vitality or Multiply points when you can get great service every time you claim?
105 replies
71 months ago
Pleasure to work with
We've had Fix and Fix maintain our electric fence as well as do other security-related errands around the house for about 2 years now. They are such a pleasure to work with. Efficient, communicative, they're not happy until you're happy. Highly recommend for any security-related work.
0 replies
71 months ago
Great experience, good communication, professional, friendly
After a dramatic experience with the previous plumber, Efficient Plumbing was a breath of fresh air. Rino communicates clearly, he and his guys are professional and deliver quality. Nothing is too much to ask for them.
0 replies
82 months ago
Great service by people with passion for their trade
Fix and Fit installed LEDs so we can see if our outside beams are activated. The guys were very friendly and competent. You could tell they have a passion for what they are doing and want to deliver quality. Would definitely recommend them.
0 replies
82 months ago
Happy to sell but poor after-sales service
From the start my inverter has not worked properly. At least once a month it just switches off solar power to the battery once it's charged and then the battery just drains, even when the sun is shining. I've reported this several times and each time the response from Beryl, their manager, is "I've sent it to the technical team and they will get back to you" but I never hear back from them. It's obvious the inverter is faulty and they should replace it, but they refuse to. I strongly recommend looking elsewhere for your solar needs. Aztec seems very busy doing new installations but apparently has no time to attend to existing customers.
0 replies
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5 Star
4 (44.44444444444444%)
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2 Star
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1 Star
3 (33.333333333333336%)