SR
Sharon R
Active since Aug 2019
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Pure incompetence, no sense of urgency. Absolutely poor sevice!
Pure incompetence, no sense of urgency. Absolutely poor sevice! 30 June 2025: I signed up for a month-to-month contract and was told a router would be delivered within 72 working hours since I already have the MetroFibre line installed at the house. I was also debited R250 in admin fees that same day. 4 July 2025: I received a message that my address may be incorrect. I immediately sent proof of address as requested. 7 July 2025: I followed up after no feedback, and received no feedback. 8 July 2025: I followed up again and was told the information was sent to MetroFibre. 10 July 2025: A MetroFibre agent contacted me and we discovered that the address they received from Mweb was incorrect, even though my profile on the Mweb portal has the correct details. I sent a screenshot directly from the portal to assist. 11 July 2025: I requested to cancel the contract as I was told there will be further delays because Mweb needs to correct the address on their side and resubmit the order to MetroFibre. The order was cancelled and I was told the refund will be processed within 3 working days. 24 July 2025: I received an email that the application for my order was submitted and is pendng. Please note that no application was submitted on my end. 25 July 2025: I received an email that m application was submitted and Mweb will keep in touch to arrange delivery. Again, I did not place any order. I accessed their Live Chat and requested that application be cancelled and my refund processed. I was told the refund will clear within 10 business days. 14 August 2025: I contacted the Live Chat to enquire about my refund and was told to send proof of payment and proof of bank account for my refund to be processed, which I did. I was told that refund will be processed within 3 business days. 2 September 2025 and I still have not gotten any refund and have been waiting to speak to one of their concultants via the Live Chat for 15 minutes now with no success. This level of service is appalling, to say the least. The sheer le
0 replies
11 months ago
Excellent Professional Service
I recently had the pleasure of working with Sanelisa from Harcourts Fourways, and I cannot thank him enough for the exceptional service he provided throughout the letting and handover process of my property. From the very beginning, Sanelisa was the model of professionalism—always calm, always patient, and always going above and beyond. He navigated communications between myself and the tenant with such grace and diplomacy, often absorbing pressure and managing difficult conversations so I didn’t have to. His ability to handle the middle ground made the entire process feel seamless. What stood out most was his consistency and care. Letting a home can be a stressful experience, but thanks to him, everything from finding a tenant to the final handover was smooth and stress-free. He handled every detail with such attentiveness and genuine consideration. If you're looking for an agent who is not only professional but truly invested in delivering excellent service, I highly recommend Sanelisa and the team at Harcourts Fourways. I’m incredibly grateful for the support and wouldn’t hesitate to work with them again. Thank you, Sanelisa!
58 replies
17 months ago
Excellent service and communication
Thank you Platinum repairs for an excellent service. I took my phone in for an assessment, Bradley and Keegan did an amazing job explaining the process and communicating every necessary detail. Janine has offered great communication and follow ups. I appreciate the good service and quality workmanship.
0 replies
26 months ago
Poor service
I want to close my account. When I call customer service, I select the option to speak to a consultant and no one answers the phone. I sent an email last week to customer care and no one has reached out as yet.
56 replies
27 months ago
I had questions and ...
I had questions and the consultant answered patiently
128 replies
31 months ago
Poor Customer Service, or Lies?
I got a 5G month-to-month and cancelled within the first few days because of poor coverage. I have been told I will be refunded the rest of the money and have been waiting since July. The agents do not answer my calls, and when I wrote a review on this very platform a month ago I was told a refund was processed and will reflect within 7 working days. Lo and behold, it has been more than 7 working days and I followed up with Rain only to be told they will be in touch. I don't know what's worse, the poor customer service or the lies/false promises I am told and given?
262 replies
32 months ago
Poor connection. Bad service from agents
I bought 5G and the connection was very poor. I cancelled within days and I was told I will be refunded the rest of the balance at the end of the month. It has been 2 months now and no refund. I have logged a call with Rain Support and no agent has gotten back to me yet. When I call the agents hang up on me!
917 replies
42 months ago
Absolutely slow service
I have been in an accident and put a claim as a third party as their client hit me from the back. It's been two weeks and I haven't been assisted. Rachel, who is dwaling with my claim, only asked for my documents last week and has been quiet ever since.
132 replies
72 months ago
Old stock
I ordered JD 10 prawns for delivery from John Dory's Bedford Centre and I was so disappointed when I opened the box. You could see that the prawns are old stock. Didn't taste nice at all. They were just dry. The rice and the fish was nice though so thank you for that
0 replies
75 months ago
Your deposit will be used for repair work they've been avoiding before you moved in!
I moved into a Pulse Property building January 2019. I am going to detail a chain of events that took place from the day I moved in until my deposit was paid back; When I moved in the flat wasn't prepared for my occupation but I noted all the damages and issues I found and sent the Pulse employee assisting me, Nthabiseng Motshabi, an email detailing all the faults I found there. The walls were marked/dirty, the cupboards and windows were dirty, to name but a few. I complained about the cupboard and every other thing and she said it was all noted. She sent someone to clean the cupboards and the person just wiped the dust and said the cupboards have been cleaned. I emailed her that the cupboards weren't cleaned thoroughly but I will clean them myself. She said the windows are cleaned during the year but the windows were never cleaned for the duration that I was there. Now I have to tell you that Pulse like using cheap service providers to do their maintenance etc. One day in May I went away for a weekend and when I came back I found that the tiles cracked open. Nthabiseng assured me not to worry because they're experiencing the same issue in most of the other buildings they own. We arranged for the entire place to be retiled as the tiles kept cracking open randomly. I also have to tell you that Nthabiseng's service and the urgency at which she dealt with maintenance issues I encountered was always prompt and satisfactory. In November 2019 I sent my notice to vacate and things went smoothly. I was informed that my deposit will be paid back within 14 working days and on the 21st January 2020 I received R1377 into my bank account from Pulse (my deposit was R3950). When I queried it Nthabiseng sent me an invoice of the work done after I vacated the place and highlighted that I was charged a portion 77% of the repainting fee as I left marks on the wall (and I should be glad I wasn't charged the entire painting fee). She went on to say there's no way they could rent me a dirty flat and she also wonder who would agree to occupy a dirty/unprepared flat. After going back and forth on the emails with her, I defended my case and resent her all the emails I sent her when I occupied the flat and noted all the issues I had with the flat. She did not even apologise she just said she will forward my query to the refund department. I also accepted my part in dirtying the kitchen walls and we agreed that the painting company will work out how much of the painting costs I have to be charged, which was R1000 and I was refunded the rest of my deposit. I am happy that I was refunded a part of my deposit but what I am utterly disgusted at the tone and arrogance Nthabiseng was using with me during our email back and forth and her unwillingness to admit her mistakes (that the flat was not prepared for my occupation and that the initial inspection report was probably lost and that's why they ended up charging me a huge amount for repainting). Her not apologising was just a cherry on top. During all the email back and forth someone who I believe is her manager was cc'd on the mail but did absolutely nothing about her unprofessionalism. My advise? If you're looking to rent a Pulse Property building take pictures and videos of the flat or house before moving in. Otherwise you will pay for all the repairs they've been avoiding to pay themselves.
56 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
2 (16.666666666666668%)
1 Star
6 (50%)