DJ
Dave J
Active since Mar 2009
27
Reviews
0
Industries
Reviews
27 reviews23 months ago
DSTV Incompetence
I have awarded one star because it is impossible to give zero stars. I cancelled my late stepfathers DSTV contract in June last year and was still billed until March this year. I all that time I have been trying to get a refund but just keep getting the run around. The most useless organisation I have ever had to deal with. I would strongly suggest that anyone considering allowing DSTV access to deductions on their bank account does NOT do so.
53 replies
41 months ago
ABSA Private Banking - The most useless group of people
I have banked with ABSA as a sole proprietor (initially United) since opening my company in 1994. In the last 28 years I have never defaulted on any vehicle or house payment. My business has a healthy turnover and all expenses are well managed. One of my employees needed his company car replaced - changing from a panel van to a SUV to allow him to carry his newborn child more safely. Applying for vehicle finance (to replace a vehicle already financed with ABSA) through my private banking revealed no decision even after 3 weeks had lapsed. They asked the most stupid questions you could ever imagine, and I was led from one ignorant bank employee to the next more ignorant employee in a never ending chain of useless emails and telephone calls. The motor dealership has since day one suggested I use the facilitator on their floor, but I declined because I had "Private Banking". Eventually I conceded, and in two days they had offers from 3 banks - INCLUDING ABSA. I went with Wesbank. I will never ever ever apply for anything of any nature from ABSA - they talk about assisting small business but it's just talk - they are THE most useless bunch of individuals ever to have inhabited a bank.
132 replies
44 months ago
Do not ever do any business whatsoever
I ordered a new phone on line, paid the R 16 028.00 which included priority delivery and now I wait. They don't have a working phone line and it's impossible to reach anyone. Whatever you do, DO NOT GIVE THESE PEOPLE YOUR MONEY. You have been warned.
0 replies
48 months ago
No Customer Care and No Regard for Child Safety or the Law
We booked two child car seats when making the booking 3 weeks in advance of travel. Two days before I followed up with an email describing the ages of the children and what seats were needed; how they should be secured and where in the car. Arriving to get the car the whole booking process was carried out before telling me that they had no seats. So we had a five week old baby and a two year old toddler and no seats. After arguing and fighting for an hour two grubby seats were produced but neither were suitable for the infant. Another thirty minutes later one arrived, still not ideal, but by using blankets to wedge the baby we could leave the airport. There was no reply when calling the "customer care", and after leaving a message with another employee I am still waiting for a response. The WhatsApp from the MD is useless too, you can't call the number and messages don't get a reply. No apology, nothing. Overall a terrible terrible experience, with the mother of the children most distraught by Woodford employees suggesting she travel with the two children unsecured to Somerset West to see if there are seats available there. In South Africa, the National Road Traffic Act stipulates that children under the age of 3 must be in a car seat! If they had told us when I booked that they had no seats we could have brought our own, it's free with the airline. The solution: If you travel with children and need seating; use any other car rental company but NOT Woodford.
74 replies
49 months ago
Worst Customer Service in the History of Customer Service
Tried to order capsules, online, on the phone, by email. What a terrible experience this has been, I can’t begin to express how angry I am with Nespresso. All I can tell you is that this will be my very last order I ever make, I will be disposing of the three machines I have, and I’ll make sure they’re binned so nobody ever has to go through this. Oh and if you have a complaint, write an email and wait 2 to 3 business days for a response. Why would anyone sane bother with Nespresso?? Back to my bean-to-cup, it's cheaper and far better for the environment!!
0 replies
60 months ago
Vodacom Simply Asia the Worst
It’s twice now I have had to wait 45 minutes for my food. There is only one chef or cook in the kitchen and he finds it impossible to keep up. How can you run a business like this? Where is the management? The women at the counter won’t even look up from the computer screen when I’m trying to talk to her, it’s disgusting. Rather close the branch your doing your brand irreparable damage.
53 replies
60 months ago
Why I will NEVER own a Land Rover Again
My daughters car is covered by LR extended warranty, has a small gearbox issue that requires a new gear selector module. She gets told it will be SIX WEEKS and no courtesy car is available. Six Weeks, how do the kids get around, how is the shopping done? It's a common part, how can it take six weeks? So glad for the reminder, I owned two Defenders and never had a single day of good service out of Land Rover, so glad I'm out.
53 replies
67 months ago
Leroy Merlin cannot process online orders
The worst service I have ever had from any company in the world. Do NOT ever order anything online from these people, they do not come back to you; the orders take forever; get a run-around when you phone; get put on hold for 15 minutes each time; there is just nothing good about the experience at all. I am just filled with enormous regret for ever having transacted with them. I should have just driven to Builders Warehouse like I usually would.
53 replies
70 months ago
Honey Bee Baker is superb
Ordered the cake online and the email follow up by Trone Burger was in good time and informative. The cake was ready on time; perfectly executed and tasted delicious. Very impressive service.
0 replies
70 months ago
Topline Tools know what fantastic customer service is
I contacted Topline Tools when I discovered what I considered to be a manufacturing fault with the ratchet spanner in my tool set. I didn't have the receipt and the retailer quite understandably wasn't able to assist. Within a week Janice Pentz had assessed my complaint, and a new set was delivered to my door. Simply fantastic customer service.
0 replies
Review Distribution
5 Star
2 (7.407407407407407%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (11.11111111111111%)
1 Star
22 (81.48148148148148%)