NM
Nomande M
Active since Aug 2019
12
Reviews
0
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Reviews
12 reviews28 months ago
Short term insurance
FNB short term insurance. I moved my cars insurance to FNB in November 2023, thinking that it's a reputable company and they have been my bank for over 20 years. I saw their true colors when my son was involved in a car accident on 4 Jan 2024. Firstly you call and you hold for long once the agent answers she's got an attitude and after begging her to speak to my son as his the one involved in the accident. She kept you holding until I ran out of airtime. She arranged with the tow truck, no confirmation through sms and phone call. ( confirmation that the tow truck is kegit) I bought airtime and phoned back that's when an Sms confirmation was received. I logged a claim through the app and the following day I.e the 5th of January an agent( Barbara) phones me and asks to speak to my son. My son didn't answer his cell and she phoned back to ask me to inform my son that she will call back at 10h00 am.After 2 hours my son waiting for her call he asked me to phone Barbara and was informed she's on lunch. Meantime no claim has been lodged and the car has since beetaken by the tow truck. I really wonder whether did I make the right decision by moving my insurance to this Bank? Their employees have no empathy and bad attitudes.
128 replies
29 months ago
No care and courtesy
I phoned the insurance to state my financial position and asked the insurance to reduce my premium. I was told they cannot as I have claimed for dent and scratch. All of a sudden when I want to cancel the policy they now can reduce my premium under retention policy. The person I spoke to last month was going to call and advise of a better premium no one has phoned and the premium is still the same.
71 replies
30 months ago
Matrix
No sense of urgency as long as they receive your premium every month. I was advised that the device is not working they will call back. No call back and when you try to call back No answer and when you try to leave a message for a call back the voice mail is full
131 replies
31 months ago
Inconsiderate Cell C service provider
Worst service provider ever. Contract has been closed and the total due of R511 paid up. They still hand over the account to MBD for collections. I sent them proof that the account is settled but still the account is not settled. I sent Cell C to their customer service no response from them. The account is still open under my credit bureau and now shows as I am skipping payments. I didn't even renew my contract because of their incompetence.
131 replies
39 months ago
Worse service ever.
I have claimed from the insurance and they have booked for assessment centre in Bedfordview. I have tried to get an assessment centre in the west rand for the past 2 weeks. Each time I call I can't be transferred to their claims department. You hold until your call gets dropped
56 replies
41 months ago
Mvia insure
Worse service ever. I never opted for this company was transferred by the previous company after paying for more than 8 years and I have never claimed before.My car has an alternator problem and they are paying a quarter of what the dealer is requesting. I requested that they should rather give me money so that I can take it to other service dealers. They insist that I should get a quote and resubmit. Even when I explain that my car is not drivable they still insist of giving them new quotes how?
0 replies
44 months ago
Albany Hotel
We have booked before Covid on the 14th of February 2020. I have to explain that I need a refund because I had booked for a group of women and now some have died and some no longer interested. I had send proof and each time I phone I can't get hold of Said who they say is responsible for processing of our refund.
0 replies
56 months ago
Capitec can't reverse monies if there's no permission
Capitec phoned me regarding my query of transferring the money erroneously to a wrong cell number. They told me the client has not given them permission therfore they can't reverse the money. My issue here is how many people have received money by mistake and Capitec can't reverse those monies as the individuals refused to permission.
53 replies
56 months ago
Sterotype capitec bank
Very stereotype personal. Mistakenly deposited to a wrong cellphone number and I was authenticated by the bank. Just because the person I deposited the money to didn't give a permission the bank refused to reverse the payment. I was told to seek legal assistance. Even when I tried to reason with the capitec personel that it will cost me more for legal assistance than the money deposited and if the person can see the payment but still refused to give permission. She said she can't assist me.
53 replies
60 months ago
Non payment of a refund.
It's been a full month rain promising to pay my refund. When I received an e-mail conforming that my refund was processed that was beginning of April. When I followed up at the end of April they promised to phone me back after clearing with the collegue why the refund was not paid to my bank account instead paid to Rain account. I have canceled their sim card after using it for 2 days in March I.e. was delivered on the 29th and I canceled it on the 30th.
212 replies
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12 (100%)