VH
Vukile H
Active since Sep 2019
25
Reviews
0
Industries
Reviews
25 reviews5 months ago
Bad Service - unable to work for more than a week now
I am within a TT Connect area. I have transferred to from one ISP to Axxess starting from this month but experience so bad. I scheduled this transfer on the 1 October, my internet service was terminated by the old ISP on the 1 November which is correct. Axxess did not update me up untill I made the contact. I kept on following up daily and all that time I was given same response - that I will be Informed when TT Connect has given a feedback - no mention of what feedback. I had to call TT Connect on 6th October to check what is a problem - TT Connect informed me that my transfer was scheduled the next day - this is a feedback I was expecting from Axxess all the time I was contacting and requesting status of my activation. Only God knows why TT Connect takes so many days to terminate after a termination date, meaning you have to stay without internet access for almost a week. Fast forward, on the 8th, I had to make calls to Fibre Orders, this is beside the WhatsApp support requests I have been sending daily. I could not be assisted by the two gentlemen on both calls. I requested for a call back and the lady contacted me around 13:00. Also tried to assist but she did not win. She then informed me that my line needed to be reprovisioned and it will take 24 to 48 hours. I did not get confirmation for this, I did not know if this reprovisioning was done or not. Axxess does not promptly respond to online ticket logged. This also frastrated me. Responses are always late and outdated yet we can't log tickets straight With TT Connect. This yesterday I decided to call again and check what is going on with my activation. To my surprise and shock I was informed that a ticket was logged for the fault and technician have to come to my house and check. If I did not call, I was never going to know that the issue is no longer reprovisioning but TT Connect technician have to come and check. I decided to call TT Connect myself to understand what is the issue. TT Connect explained that there is something wrong with my line and thier technician will have to come and check. Also informed me that Axxess had not logged any ticket for the fault. The lady then use the activation ticket to escalate my issue to technical team. I am so frastrated because I use internet for everything at home including work and very important meetings. I have important meetings that I have missed already and tomorrow and Tuesday I might miss other important meetings. TT Connect ISPs are a really mess and this is a abuse because it's a monopoly in our area. It's TT Connect or you no fibre. At least they should try to be effective and ensure thier service providers give necessary support to customers. I think ISPs just take many customers and have no capacity to support customers. Very bad experience
106 replies
14 months ago
Unreachable Support and Broken Promises
I regret signing up with Mweb. Since day one, I have struggled with a slow and unreliable internet connection. Their customer service is nonexistent—WhatsApp messages go unanswered, their chat platform doesn’t work, and reaching them is nearly impossible. To make matters worse, they are now charging me for an installation that was advertised as free. Extremely disappointing service. Avoid them if you want a hassle-free experience!
0 replies
19 months ago
Poorly trained crew. Very ***********
Very bad and unprofessional. I self checked in a night before my flight. I was allocated 19B seat. Only to find out when I am inside the flight that my seat has been allocated to someone else. So one seat allocated to two passengers. What an unprofessional service. I thought the worse had happened, then the flight crew completely mismanaged the incident. They all three kept on checking both tickets which clearly stated Seat 19B. They did not admit mistake and were only interested in removing me from the seat I had accupied next to my seat. I could not accupy my seat because of the double allocation. Eventually they found unallocated Seat and instead of nicely asking me to move and accupy the unallocated seat they actually told me that I booked Seat 17B and not 19B. This is very ********* of this airline and the crew is beyond repairs. This was a simple situation to handle, just admit the mistake first and find out what actually happened. Then when you find a unallocated seat, ask me to move to that seat l. I had stated to the crew that I do not have a problem moving to another seat. But because they wanted to satisfy their other customer who happen to be white, they wanted me to just move from the seat and stand. My experience with Flysafair is so bad such that as a decision maker in my organization, I will never allow employees to be exposed to such unprofessional flight crew. Your crew is poorly trained 1. Tshepang 2. Huddleston
0 replies
19 months ago
Bad sign up management
I regret signing up with MWEB for fibre connection. Anyone thinking of signing up with MWEB please safe yourself from frustration. These guys promised that within 3 days my fibre will be active , it's now almost 3 weeks and I do not have internet. No one calls to update or explain delays. If I know I wouldn't have signed up with them. They are not worth trying at all.
0 replies
27 months ago
Very poor customer service - WBC Springfield
Its been two weeks now after pre approval was confirmed on 73D99D deeal. I received a message from from we buy cars with contact details of both Finance person and Sales Executive . Both are not responding to my messages. A finance assistant requested dummy payslip and only after 3 days she came back to request another dummy payslip. I submitted actual payslip for Jan 2024 on Wednesday 17th January 2024. She did not even check emails. When we followed up yesterday , she said she did not receive it. We submitted again yesterday through her WhatsApp. I feel she is very *********** , poor communication and very poor in customer service. Or maybe this is a way WBC force customers to get pay reservation fee?? Even allocated Sales person is completely *********** , no update nothing. I have been WBC customer for years now, purchased many cars on both my capacity and that of my business , I seriously disappointe.
58 replies
33 months ago
Takealot ****
I ordered samsung Galaxy A24 , Rugged Kick Stand back cover 2 in 1. I ordered two same covered and only one delivered as per my order. Other one is completely different and cheaper than a price I paid. I think my mistake was not to pay R65 and decided to collect from ome of the collection points and Takealot took a chance to rip me off. Its is so unprofessional and nothing other than a ****.
0 replies
34 months ago
Auto Baltic Volvo Midrand not recommended - poor communication they are not sure about what they are doing
I took my car to Volvo Auto Baltic Midrand in Feb this year and my car is still there. They have not been updating me at all and I have been the one who always have to follow up. Firstly they told me that the car had issues with the Fuse Box which they told me it is not covered by the warrantee. They replaced the refuse box. Still the car did not start. They then told me it was a starter, they replaced the starter and claimed from the warrantee and told me i was going to be responsible for about R1500. The car still did not start. When I followed up they told me the issue is now a ECM. All this time they have never given me any diagnostic report. They have now submitted a claim for ECM and told me I was only cover for a portion of that. My car has been with these guys for almost 5 months now which is unacceptable and I have been paying installment on the I am not using and each time I am the one following up on my car status. My issue is that I dont believe that these guys correctly diagnised my car and they kept on trying everything and in the process charging me for parts and labour. I am not even sure if the last part they fitted is the correct issue of the car. I am very disappointed with this dealership and I would recommend it to anyone.
0 replies
35 months ago
Disgusting Vox attitude
I ordered fibre on the 10 May 2023. Today is the 7 day , I have not received set up details or a router. Bokani who is helping me have really displayed a "I don't care attitude". I find this very disgusting from Vox Telecoms taking into account tjat even my company uses vox, many in my estate uses vox. How my order has been handled, I must say it is very unprofessional , Bokani is very unprofessional. When I asked him if I should cancell the order , he arrogantly replyed that he is not sure either. Unfortunately to me this attitude is Vox attitude. Its the 7 day of not having internet and I work from home.
106 replies
38 months ago
Avoid anything to do with Standard Bank
After my pension backed loan was approved, these people justbtook their time to arrange for agreement tobbe signed. Almost two weeks ago i was contacted by the consultant to go to the bank and sign the agreement . He advised that everything will be sorted at the branch. He never told me about the process that still need to take place after i have signed the agreement nor did he even confirm with me ig documents that were scanned by the branch to him were in order abd how long will the process take before i received the money. Even the branch he referred me to was very confused coz they were not expecting me. It now almost two weeks since my loan was spproved and no one gives me updates. I am the one that must always call. Om Monday he told me my agreement was signed by the pension fund administration and he had forwarded it to a department that processes payment. Yesterday a lady that processes payments (Beverly) told me she has not received the aporoval. I tried to escalate this to Thapelo whicj is a manager but even him he just does not response. When you call thier phone are off. The guy that is sales consultant (Richard) always promises to call and he will never call. He is also not honest .
112 replies
39 months ago
MTN Customer service is pathetic
On the 21 I paid up my contract and cancelled it . I was told to getva paid up letter i need to sebd email to cim , i did send the email to request paid up letter sane day. Auto response state that i will be contacted within 24 hours . I have not been contacted and its four days now.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (100%)