CG
Carrinna G
Active since Sep 2019
11
Reviews
0
Industries
Reviews
11 reviews26 months ago
Disappointed: Long-Standing Customer Shares Experience of Mistreatment by VOX Management
While VOX may be focusing on key trends driving enterprise WiFi and extending Valentine's Day wishes, some of us long-standing customers who have been with VOX for over 8 years are experiencing mistreatment from their management hierarchy. I am frustrated and confused by my recent cancellation request experience with VOX. Initially, my request was rejected, requiring me to pay the invoice. After further discussions, management accepted my cancellation but then required me to undergo a vetting process, which failed. Despite complying with the vetting process, I was informed that my cancellation could not be processed due to credit vetting criteria. Instead, I was offered a 3-month payment plan for the overdue amount. This response disregards my rights as a customer. I question the rationale behind the vetting process for a cancellation request and express frustration at being refused the right to cancel something I originally wanted to cancel. I have been diligently paying for the unused hardware every month, yet I am being denied the right to cancel it due to a misunderstanding regarding the rental aspect of the agreement. I seek a clear explanation for this process and why I am being refused the right to cancel my service.
0 replies
27 months ago
Unresolved Statement and Account Cancellation Issue
I am writing to express my extreme concern and annoyance regarding the lack of communication and resolution of the issues pertaining to my account cancellation, as we discussed in December, however this matter goes back to September 2023. Despite completing the online cancellation request as advised, my statement and account continue to reflect a cancellation invoice. I have email Jean-Ray Wilbraham, Junalin Domingo and the accounts department numerous times with absolutely no communication. I must emphasize the urgency of this matter, as the lack of resolution is causing unnecessary frustration and inconvenience on my end. I expected the cancellation process to be straightforward and swift, however it appears Vox are unable to do their job. I kindly request that you investigate this matter immediately and provide me with a detailed explanation as to why the cancellation has not been processed as per our agreement. Additionally, please outline the steps that will be taken to rectify this situation promptly. I appreciate your immediate attention to this pressing issue and look forward to a swift resolution.
56 replies
33 months ago
Excellt Service and Great Product
I ordered a Meetion Slim wireless keyboard and am extremely happy with the ordering to the delivery. The keyboard is exactly what was advertised. Worth the price!! Sturdy and strong. Slim and stylish. Perfect for all day, long day use!! VERY happy with my purchase and with FirstShop's service! Will use them again!
60 replies
33 months ago
Most unsympathetic and eneducated employees/bank
You expect to get a response when you receive an email from your given bank? Correct? well daeng!! Wrong. Not only that, but their "whatsapp" customer service is full of uneducated human being's who lack any knowledge of your account and your service complaint.. and then get highly offended and threaten to close your chat.. When they clearly have no knowledge of the anguish they are actually putting you through in the first place. All they want is a 9-5 job where they get paid.. fulfill their quota of "calls" for the day and get to go home.. When did the customer become so redundant? When has their lack of empathy and service become so blase they just couldn't give a sh*s! My query has been sitting with capitec for 2 weeks, and hours on phone calls been put on hold and my frustration levels are getting higher and higher!!
60 replies
33 months ago
Capitec has the worst Service and their lack of employees is obviously the problem
Capitec Forex department don't have employee's! Over the past 2 weeks, i have sent numerous emails, WhatsApp's and been on calls daily to be put on hold for over an hour (screenshot to prove it) and been on the live chat only to be ignored and have not a single response. Every time i get told i have to wait 24 hours, and still no response. Agent Jamie even escalated my issue to the Forex department and guess what even that didn't work. Emailing only kept getting me many report #'s. I have so many i 've lost count. I'm not hopeful that even this will get a response. but what does one do except keep trying! What is the purpose of sending an email and then telling me you cannot accept an electronic signature and it must be completed with BLACK INK.. or sending me an sms with a link that doesn't even show... I don't have access to a printer,, i am a VA that works from home. In a society with 4th Industrial Revolution, who even prints these days. With trying to save the planet and the environment.. Everything is done online! And then you are SO SO BUSY that i you cannot answer whatsapp's or emails or calls to respond to me?? So if you don't have sufficient employees then should you not be employing more? You have already paid your staff, but my salary will now be delayed because you cannot respond to me!
120 replies
72 months ago
Are you a scammer!??
Before placing an order i emailed them and asked if they can deliver the item, they returned my email and said yes within 7-10 days. I placed my order and paid. I received an email advising my order had been received by have since not received any further correspondence. I have tried to log in online and their website is telling me my email or password is incorrect and when I try to reset my password it then tells me I don’t have an account? i have sent a whatsapp, i have sent messages on their facebook page and NOTHING. So an update would be highly appreciated please.
0 replies
78 months ago
Doris you are AWESOME!!!!
#BlackFriday I took my daughter (10 years old) to Splush Clearwater Mall to get her hear done for her dance exam. She has ethnic hair and has had dreadlocks since she was 4 years old. i recently took them out. It was her first time there and Doris was AMAZING with her. Gentle, kind, patient, and absolutely wonderful My daughter who has cried at every salon she has ever gone to never cried once!! Doris was the most patient person ever, going through ever single knot that she came across and there were many. But afterwards my daughter had straight hair for the first time in 5 years, and was awe struck at how long her hair was and how straight it was. Thank you Doris for always being caring, patient and AMAZING!!!!
105 replies
78 months ago
NEVER AGAIN!!
#BlackFriday My daughters, their father and i went to Rocomama's Melrose Arch on the 22nd March 2019 for dinner right before the Christmas Tree lighting. We all placed our orders and waited a VERY long time for our order. all of our orders arrived except for my youngest daughter. She is 8 and she was starving. We started to eat, shared our meals with her and promptly finished. When we called someone over, to ask where her meal was they apologised and then the waitress arrived with her meal. I am so UPSET that we had to ask for the meal before it arrived. We waited an hour for our own meal to arrive. She was, well they both were starving, having come from aftercare at school. And just wanted something to eat. We turned the meal away, was told by the waiter we wont be charged.. Well ofcourse you wont charge us, why would you, we didnt get it!! I am SO disappointed as this my was very 1st time ever at a Rocomama's but never again.
0 replies
78 months ago
WOW Exceptional Quality Serivce!!!
#BlackFriday I had to start a new job and went to Contempo Cresta to buy a new wardrobe. Between my 2 daughters (8 &10) who ran amok through the store taking everything they could off the hangers (playing at How do i look) and my best friend trying to corale them, the store clerks helped with a smile on their face and helped my daughters with every single item, letting me fit everything so they could see what it looked like. Thank you to Contempo Cresta for an bringing an amazing experience to my daughters and what would have been a nightmare experience to me too!!
0 replies
78 months ago
EXCEPTIONAL and AMAZING service!!
I placed an order with Office Stock, expecting the same problem i had the previous occasion only to have the tables delivered before 10am the very next day, even before i had paid the invoice. It was EXCEPTIONAL service and the quality was amazing as expected. Thank you to Johan from Office Stock for delivering as promised and for assisting when i really needed!
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)