SW
Sue W
Active since Sep 2019
20
Reviews
0
Industries
Reviews
20 reviews10 months ago
Was good, now terrible
Having had amazing service from Herotel, they have now right royally F**d up. I cancelled my subscription in Feb. I am still being billed in May. NO ONE answers the call line.
0 replies
11 months ago
I choose alternative suppliers where ever possible if they choose EPX
Deliver late, tell lies about why they cant deliver, courier people themselves can't be bothered to wait if staff are busy, and IMPOSSIBLE to get hold of via the phone.
0 replies
15 months ago
Large Vehicle Bullying.
Parked in front of our business taking up all 5 parking bays and loading zone, despite being asked by the person they were delivering to, to park in front of THEIR establishment. Phoned, and was put throught 'HR' which didn't answer. Phoned again and was told no one could speak to be because they were in a meeting. Sent a series of photographs on a whatsapp number, and the responnse was "Good day. My apologies for this. I will address with our Logistics planners". I fail to see how that is actually a response to my immediate problem - no customer parking means very few customers, and anyone wishing to load in our loading zone now has to worry about scratching a brand new Mahindra which has been offloaded there. Totally unacceptable large vehicle bullying.
0 replies
19 months ago
VIVA THE LOCAL ECONOMY
I have engaged with Takealot as a seller and a buyer. Neither experience enamours them to me. My recent experiences as a buyer have been that the packers at TAL grab whatever they feel like that sort of fits the description and shove it in the box. Three times I have had the wrong order resent as the wrong order. It has set the functioning of my well run business back due to their inability to READ. As a seller I had items returned as "broken" 6 months down the line - TAL TOOK my hard earned cash and gave it back to the buyer. The one item had not even been used. Needless to say, the box was damaged and written all over so I could not resell it. I will be supporting local now as far as I possibly can. VIVA the LOCAL ECONOMY
0 replies
21 months ago
Money making racket
The star goes to the people who man the call centre - they have a sense of humor. Absa have blocked me from accessing MY money in MY access bond. So now I can't pay THEIR credit card bill so THEY can charge me interest. Clever money making racket.
162 replies
30 months ago
Free hire of items off Takealot
We sell via Takealot. Sold two tools 6 months ago. Both were returned 5 months later as defective. Nothing wrong with either tool apart from being used. So we loose out on the sale and customer gets to hire a tool for nothing. Takealot not able to understand the problem. I know how I will be a customer on this portal from here on in!
0 replies
39 months ago
How on Earth do they get customers????
Impossible to register with for Takealot purposes. I was told Takealot was difficult to deal with but DSV has to take the cake. This is the email I got; the phone number offers no options to register, the 6th person was helpful. The website does not exist. From: ZA.SHA Customer Service - DSV <Customer.Service@za.dsv.com> Sent: Thursday, 02 February 2023 14:50 To: sue@rentallgrahamstown.co.za Subject: Automatic reply: Takealot Courier Registration Dear Sender Thank you for submitting your request. We hereby acknowledge receipt of your request and will be in touch with you shortly. We at DSV Road pride ourselves on building long-term partnerships and making every effort to ensure your parcels are collected and delivered on time and in excellent condition. At present our agents are working tirelessly to process all requests and answer all queries. We appreciate your patience during this process and we endeavor to meet your request before the close of business today. If you do not receive a response within 24 hours, please call our National Contact Centre on 0861 80 30 80, and we will gladly assist. Please be advised, our business hours are from 07:00 until 18:00 Weekdays. You may book a collection, track a parcel or obtain a quote at any time through our easy to use online portal- ClientZone. To register please visit our website: https://clientzone.za.dsv.com/ Regards Distribution Desk National Contact Centre DSV Road DSV South Africa (Pty) Ltd 7 Edelbert Avenue Florida Glen Gauteng South Africa +27 12 673 2000 Switchboard +27 861 80 30 80 Customer Service Customer.Service@za.dsv.com www.za.dsv.com
73 replies
43 months ago
No response on website mail
Wrote an email after appalling service in Grahamstown. Have yet to hear back
0 replies
43 months ago
Poor response on bad food email
Sent an email that has yet to be acknowledged. My daughter vomited up her wimpy lunch, I had a runny tummy. Not likely to visit a wimpy again any time soon
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (95%)