CN
Charles N
Active since Oct 2019
10
Reviews
0
Industries
Reviews
10 reviews10 months ago
MWeb Is a Complete ****ing Disaster – Stay Away
This is the most USELESS, PATHETIC excuse for an internet service provider in South Africa. I placed an order to move my fibre to a new house on 23 June. It is now 1 July — not a SINGLE update. Not an email. Not a call. Not even a ****ing automated reply. NOTHING. I got one SMS saying there’s a problem with my address and that I need to confirm it. I did confirm it. What happened next? ****-all. No feedback. No resolution. Just silence. Useless. I’ve tried to call their customer service. It’s a joke. A complete ****ing joke. This morning I was caller number 33 — I waited 58 minutes and barely got to number 12 before the call dropped. I called again, was number 26, dropped at number 5. Tried again, number 16, dropped at number 3. THREE calls, HOURS wasted. Still nothing. No one answers. No one helps. I’ve wasted airtime trying to get a hold of them. I’ve almost spent the same amount of mobile data just to work from home as I usually spend for an entire month of home fibre. This is unacceptable. This is disgusting. This is a ****ing disgrace. Their website? Completely useless. My order and tracking numbers show NOTHING. No status. No update. No sign of life. Their "live chat with an agent" is a joke. Since they removed the ticketing system and moved over to this dead-end live chat bull****, I have NEVER been able to speak to a single person. Not once. Not ever. It’s just there to make you think you’ll get help. You won’t. I'm ****ing miserable. I’m disgusted. I’m done. Do yourself a favour — STAY AWAY FROM MWEB. Don’t walk — RUN. Don’t ever in your life even consider giving this company your money. You will regret it. This has been the absolute worst service experience I’ve had in my life — and that is saying something. MWeb, you are a disgrace.
0 replies
39 months ago
Service, oh wait, what service?
I had high hopes for 1-Grid as a hosting provider, seeing that we have been a client of theirs forever, but was ultimately disappointed with the service I received, because there was no service to begin with. Our website was and is still down and we encountered numerous technical issues that were never fully resolved, despite repeated attempts to contact customer support. On several occasions, our business was impacted as a result of the website being unavailable, causing significant harm to our operations. When I first asked for assistance while we were still very much active customers, we couldn't get our cPanel login details because our services were cancelled, according to them. I asked for assistance again, and it was a back and forth between me and the consultant that I later just decided to leave everything. Now, we wanted to migrate to a new hosting company, and not even that is going well. I can't believe the amount of disgust I have for this company at the moment, and seeing that you are ranked #2 of ISPs in South Africa, makes me want to question life. After the new hosting company already did what they were supposed to do, you did not comply on your end. We AGAIN had to ask for assistance, where I got another automated message stating that the new hosting company must do this and do that, WHICH THEY ALREADY DID. They initiated the transfer again, just to be kept on the line for another 5 or so hours with no help or support from 1-Grid whatsoever. All I wanted from the very beginning was the login details to cPanel so that I could update the php to the newest version because our website logged me out of the admin-console due to a plugin that updated. I repeat, while we were very much active customers, we were told that our services were cancelled. Now that we actually cancelled, they can't even provide me with the necessary details to ease the transfer, although our domain is still pointing towards 1-Grid. This is pathetic. Our website has been down for almost 5 months now and not a single sh*t has been given from these people. Please stay away from them as I am sure they get cashiers from Matrix Warehouse to become their Customer support staff. The company's lack of transparency regarding the customer support they give to their clients is concerning. In conclusion, I cannot recommend 1-Grid as a reliable hosting solution. If you're looking for a hosting provider that prioritizes uptime and customer support, you may want to consider other options.
168 replies
47 months ago
The best SCAM INSURANCE
Coming to HelloPeter and seeing how many people call this company out as scammers does not surprise me! You had a consultant contact me to sell the policy to me again after the company I worked for in 2014 forced all our employees to take out the cover provided by you. When I left the company in 2015 I also cancelled the policy. Fast forward to 2022, you had a very slick white Afrikaans dude contact me to scam me in my own langauge. Nowhere in that call did I agree to the debit order or even agree to reactivate the policy. The dude even called out all my details to confirm that it was still correct and even my banking details. I was told that I will get a email with all the details around the policy that I can read through before I make my desicion. After the call my Capitec app sent out a SSID for me to accept the debit order which I declined, TWO TIMES. The next morning I receiced a sms congratulating me on joining and I went on my app to see that there was TWO debit orders loaded on my account. I used the info provided from the bank and tried to contact you. The email and the phone number does not work. I came to see the reviews, and found that you share a different email adress that the one you state as being the official one. I made contact and luckilly the debit order got cancelled. So I thought... This morning a debit order went off from my account and I am in total shock as to how you people operate. I can't believe that this is the means you take to make money. I WANT TO CANCEL THE LAST REMAINING POLICY!!!! Please people, stay clear of this company.
134 replies
51 months ago
False advertising
I can't believe what I just witnessed. I ordered the Huawei Matebook D14 from Telkom with the following specs as stated on their website: - Display: 14 Inch 2K FullView Touch Display - Storage: 8GB RAM and 512GB Storage - Platform: Intel Core i7 1165G7 Processor - Intel Iris Xe Graphics - Other: Carry Bag - Wireless Mouse Looking for an i7 laptop for quite some time now, I immediately made the order and applied online. Upon receiving the order, I opened the package and got all the goodies inside that was promised. Like the carry bag, wireless mouse and Microsoft Office subscription. The specs of the device does not match the online description. Instead this is what I got: Display: 14-inch FHD IPS Display (wrong) - Storage: 8GB RAM and 512GB Storage (Correct) - Platform: Intel Core i5-10210U Processor (wrong) - Intel UHD620 (wrong) I would appreciate it if someone were to contact me about this issue, as I surely can't pay for something I did not order. This is false advertising. If I don't get a call from your call centre tomorrow from someone confirming my cancellation, or about someone coming to pick up my order, I am going to throw the laptop in the street and you can make it the persons problem whoever picks it up. Really, this is pathetic. All of your customer care perssonel are useless.
0 replies
51 months ago
Is this the way customers gets treated nowadays?
The amount of disgust I have for this store at the moment is unmatched. I applied for two laptops on Saturday (12/02/22), whilst being assisted from someone who made me feel very unwelcome in the first place, I didn't think that the application would go through anyway. Fast forward to today, I surprisingly get a message saying that the application has been approved and I must contact the store. I contact the store, tell them about the message and they say I must come and collect. I get busy at work, miss a call and get a voice message that I must also come and collect. Driving all the way from Benoni to Wonderpark, just to get there, and being told that there is no stock of the laptops in store, but, BUT, if I want, I can take the demo laptop so long and just come back when they got the other laptop. How is this the way that customers gets treated nowadays? Now I have to wait until there is stock in the store and in the mean time it is okay to do this to me and God knows how many other customers. I really can't believe that this is the way I get treated after I agreed to pay almost R2000 a month on two laptops. This is not okay.
0 replies
51 months ago
Telkom uses FALSE advertising.
I can't believe what I just witnessed. I ordered the Huawei Matebook D14 from Telkom with the following specs as stated on their website: - Display: 14 Inch 2K FullView Touch Display - Storage: 8GB RAM and 512GB Storage - Platform: Intel Core i7 1165G7 Processor - Intel Iris Xe Graphics - Other: Carry Bag - Wireless Mouse Looking for an i7 laptop for quite some time now, I immediately made the order and applied online. Upon receiving the order, I opened the package and got all the goodies inside that was promised. Like the carry bag, wireless mouse and Microsoft Office subscription. The specs of the device does not match the online description. Instead this is what I got: Display: 14-inch FHD IPS Display (wrong) - Storage: 8GB RAM and 512GB Storage (Correct) - Platform: Intel Core i5-10210U Processor (wrong) - Intel UHD620 (wrong) I would appreciate it if someone were to contact me about this issue, as I surely can't pay for something I did not order. This is false advertising.
53 replies
62 months ago
Pay, no play.
I find it quite unfair that I was debited for my new contract and that I have not yet received any sort of feedback, or better yet, my phone! I understand that it has to get delivered and that it takes time. Today is day 5. But how can I pay for a device and receive it a week later? That means I am paying for something that I am not even using? That seems really unfair. I called, I used the chat service on your website and I sent an email. When I call there they say unfortunately that is how it works. When I use the chat service, they can't even find a profile of me, same as when I sent an email. Great seeing how you are ripping people off of their money, and I don't even have my device yet. I want my device today, or consider my contract cancelled.
0 replies
63 months ago
Vodacom not giving any feedback on pending applications.
Three days waiting on a reply for my pending application. I received two phone calls yesterday, but every time I get a call and I answer, there is no one on the other side speaking, and the line goes dead almost immediately. I mean, I know it is Covid and everything, and I know there is problems with staff and what not. But even if the application for some reason was not approved, please let me know that as well? If you phones does not work, send me an email with the details or whatever so that I can go to another company that would be more than happy to assist me.
112 replies
63 months ago
Study loan denied thank to Capitec
In November 2020, after I repaid my small personal loan (just to build my credit score a bit, because I don't have a cellphone account nor a clothing account) I applied for another loan. This time it wasn't a personal loan, but this new thing called "Access Facility." I was happy that I got a better interest rate and all that jazz. So, I took some money from the access facility to finish up my remaining study fees for 2020. At the end of November 2020, when my first debit order went off, I saw something on my app that was not supposed to be there. It stated that my account was in arrears. So, I thought that it will disappear, when it got updated. I then received my credit report from Experian, and there it was, a missed payment from Capitec bank. My credit score took a knock of almost 50 points. I didn't get mad at first and I sent my first email about this matter early December. I got feedback and it stated that they will look into it. Days have passed and I sent another email asking for feedback. Still nothing. I eventually got an email back saying that it has been rectified and credit bureau's will be notified. I saw that the info on the app was fine, and I was happy. At the end of December (Yes, it took me almost a whole month to receive help or even a response with this matter). In January, I received another report from my credit bureau and the missed payment from Capitec is still there. I sent another email, telling them that it isn't resolved. Almost 5 days later I got a response saying that they are giving attention, and I must get back to them after 7 days. I wait, and nothing. Sent another mail, and since then I don't get any response whatsoever. The reason that this is such a big deal for me is that I had to make another study loan in 2021 to further my studies. I couldn't do it, because they came back to me and said that they picked up that I missed a payment to Capitec from November. I sent everything as evidence to Capitec again, begging them to rectify this problem so that I can my my study loan. I got nothing, only an automated response. The only thing I got in the beginning of February was another sms asking me to pay my access facility, right after I watched the amount for the loan went off. I saw on the app again that it stated that my account was in arrears. This makes me so mad, because I never missed any payments in my life, and now, thanks to them for not trying to help me, I cannot continue with my studies for 2021 which puts me behind a full year! I don't believe you have any idea how I am feeling right now. I sent Rodwyn Crowe another email a few days back, begging again to help me, but that also got no response. This story is already at the newspapers, and are just awaiting my approval. I beg of you for one last time, please rectify the missed payment from November at my credit bureau, otherwise I will be giving the go ahead for this story to be published in the newspapers. I have all the proof needed.
112 replies
79 months ago
No, just no.
Stay away from this dude and his driving school. Getting agitated with clients, and rude when not coming back to him when HE wants you to. How would one pass anything with you as an instructor if that is the way you treat clients? Seeing the other reviews, I am glad to add mine as well.
0 replies
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1 Star
10 (100%)