BS
Byron S
Active since Oct 2019
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Remax Grassy Park Victoria Road
Complaint sent to Grassy Park ( Cape Town) Good day, I am writing to formally escalate and expand on my previous complaint regarding Agent Fabian Oliphant. I would now also like to include Branch Manager Kayla Jacob’s in this complaint due to the lack of resolution and communication on this matter. In September 2025, I expressed interest in purchasing theproperty, which includes a separate entrance and is currently operating on a single geyser. During this process, Fabian Oliphant informed us that the owner would be installing an additional geyser as part of the sale agreement. This representation formed part of our understanding when proceeding with the purchase. Since then, I have followed up on numerous occasions but have not received clear or consistent feedback. The property was registered on 4 February 2026, and to date, I have still not received confirmation as to when the additional geyser will be installed. On Saturday, 7 February, I escalated the matter to Kayla Jacob’s via WhatsApp. I then saw her in person on Monday, 9 February, at the Grassy Park office while attending to another matter. During our conversation, she advised that Fabian would be in the following day and that she would take the matter up with him. I agreed to this. Given the previous history of commitments not being fulfilled, I created a WhatsApp group on 10 February including myself, Kayla, and Fabian, and sent a voice note addressing the issue to both of them. There was no response. I followed up again with a written message the following morning and have still received no reply. At this stage, I am requesting the following: Clear confirmation of when the additional geyser will be installed. Confirmation of when we will receive the relevant compliance certificates. I would appreciate a prompt and definitive response to resolve this matter without further delay.
112 replies
6 months ago
Appalling Service
On the 4th September I initiated interest in a property in the Grassy Park area to the agent Fabian Oliphant from remax grassy park branch Between then to the 14th September after 2 viewings and 2 personal visits from Fabian our offer was accepted. However since our offer has been accepted Fabian no longer communicate as he ought to, he would make multiple promises and does not fulfill it. I'm always having to follow up, at times he does not respond to our messages either. I called the Grassy Park branch and spoke to Kayla who said she is the office manager, she also advised she will look into it and call me back, She never called me back and when I call for her now, she's never avaliable. I spoke to Fabian on Friday past, he apologized for his lack of communication, he advised we are suppose to meet with the attorneys, there was a mix up previously... He promised me would would reach out to the attorneys after 2pm Friday past and call me to let me know when we will meet with them, Fabian never bothered to call me back. This has now been ongoing from the 15th September to date. my wife and I are very disappointed in the service received. We do want to proceed with the sale of this property however the agent is not helping our course and the manager Kayla shows no interest to resolve thus I'm reaching out to you via this medium.
0 replies
8 months ago
Disappointed!!!
Very disappointed with their approach, we have 2 vehicles on the platform. Of which one vehicle was unfortunately hijacked, they found the car abandoned which we were appreciative of. The car sustained too much damage and was written off by our insurance. Cartrack insist on a cancelation fee upward of R3000, whilst we intend to use the service for the 2nd vehicle on their platform. I have spoken to multiple agents and a team leader named energy. All they saying is that I signed a contract and unfortunately they cannot assist me. This is not customer service, far from it. The product is actually great, but their cancellation policy is completely ridiculous
1 reply
23 months ago
This is an all-in-one
This is an all-in-one! Excellent place to visit and hang out! Nice surroundings and nice people! You must go to there and feel the moment
0 replies
48 months ago
Just so AWFUL!!!
So many companies now providing similar products and services. What often sets them apart is how they treat their customers and especially how they deal with issues that may arise. I am a firm believer in "voting with your feet", do business with those companies who provide a great service, and kick those into touch that don't!. There's way too much competition about now, to have to put up with poor service from any company !! For some time now dealing with the claims department. I have spoken to 4 different advisors, this is due to not receiving feedback on their end. I constantly have to call them, they apologize and make promises but nothing. Today was the last straw - I called and was promised a call back in 15 minutes. Nothing! called again was put on hold for a manager - call dropped - no callback. 3rd call was fortunately the agent who dealt with our claim. CINDY. she had the audacity to tell me we did not send the photos she requested. I told her we did and then confirmed that we did. She clearly missed it which means it was not submitted. I asked for her manager, Ronald who could not care as all he gave me were generic answers! I requested compensation for this rubbish service - And I specifically asked Ronald when I will receive feedback. He said before COB. Well, guess what? NOTHING
268 replies
72 months ago
Inconsistent UBER
'Uber' can pick me up to drive me to my destination however they cannot deliver food in my area. Wea****! I won't use your service on any platform again
0 replies
72 months ago
Thank you ICASA
Reported Telkom to ICASA. Their response was prompt. my query was resolved. Telkom definitely paid for trying to ***** me over.
0 replies
73 months ago
Pathetic as usual
I have a Phone line and Broadband service with Telkom. they quoted me R849, I provided my banking details for my account to be debited accordingly. however, they decided to debit R500 monthly ( the agent I spoke to yesterday advised me of this ). after 7 months they decide to suspend my service. no one has ever made contact with me to advise that they taking less than what they quoted me They cannot tell me why they debiting less than the R849 The agents I've spoken to have not been helpful, one said he will resume the service as I arranged for them to take R849 plus extra to cover for the arrears. 24 hours later my service is still not live. The other agent hung up on me The 3rd Agent I spoke to gave me her Manger's email and I am still to receive a response for her.
0 replies
79 months ago
Incompetence everytime
I would have given them a 0 if possible a 1star is still being generous. In less than one month of signing up their true colours showed. I called into the call centre to activate my netflix, the agent comfirmed all my details and puts me on hold. 15 minutes later I am still on hold. I decide to drop the call and call back in to find the call centre has closed. They send me an invoice billing me for line installation and a router which is free based on the package I took. Also I agreed on a price for rental charges just to find the charges are different in my invoice. This being due to price increases since 1st September. I advised the lady claiming to to be an supervisor Toli from PE that I applied In the last week of September and it was confirmed I would pay as as per the amount stated in their book and that I cannot be held liable if the agent did not imform me of any price increases. She said no they won't be able to accommodate me to pay for what I agreed to. I then spoke to Alexis who comfirmed that I should be charged as per the application form they received. Whether this change has been made, I do not know. no one calls me back to confirm any changes or to apologise . I have to call them up everytime. They seem to just want your money. Watch out for this company. this is the worst customer service experience I've had by miles.
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)