NK
NS K
Active since Nov 2019
26
Reviews
0
Industries
Reviews
26 reviews4 months ago
THIS COMPANY IS A ****
My complex have decided to move to protea smart metering system . They came in to install a new meter on the 11th of November and Protea’s technician photographed my old meter showing 353.9 kWh, yet this balance was never transferred to the new system. Their support team later claimed they had no record of the reading and even questioned whether I ever had such balance. If I had not taken my own photo, I would have lost all my prepaid units. Despite this, Protea still charged me 319 kWh on 3 December, even though I only used 278 kWh in November — meaning they effectively charged me for electricity I already had before migration. With an invoice R1087 for November consumption. As a result of these errors, my electricity was disconnected multiple times, even after I loaded more than R2,500 in the past two days. Protea restored power only for 24 hours, and if they do not fix the issue by tomorrow, I will be disconnected again. Now I am sitting at -R859. This situation is directly disrupting my workflow, as I work from home and rely on stable electricity to perform my job. It has also cost me significantly in airtime, as I have had to spend days calling Protea for assistance. Today alone I spent 30 minutes with unanswered calls and another 50 minutes during work hours just to get temporary reconnection. The issue remains unresolved, and Protea cannot provide a timeframe.
53 replies
4 months ago
Please Run awarly
-853 stars. My complex have decided to move to protea smart metering system . They came in to install a new meter on the 11th of November and Protea’s technician photographed my old meter showing 353.9 kWh, yet this balance was never transferred to the new system. Their support team later claimed they had no record of the reading and even questioned whether I ever had such balance. If I had not taken my own photo, I would have lost all my prepaid units. Despite this, Protea still charged me 319 kWh on 3 December, even though I only used 278 kWh in November — meaning they effectively charged me for electricity I already had before migration. With an invoice R1087 for November consumption. As a result of these errors, my electricity was disconnected multiple times, even after I loaded more than R2,500 in the past two days. Protea restored power only for 24 hours, and if they do not fix the issue by tomorrow, I will be disconnected again. Now I am sitting at -R859. This situation is directly disrupting my workflow, as I work from home and rely on stable electricity to perform my job. It has also cost me significantly in airtime, as I have had to spend days calling Protea for assistance. Today alone I spent 30 minutes with unanswered calls and another 50 minutes during work hours just to get temporary reconnection. The issue remains unresolved, and Protea cannot provide a timeframe.
0 replies
16 months ago
The most useless discovery service
These guys are a joke. I have been wairing for my provident funds withdrawal for months with them. First there was a problem with some funds that was still at previous company that managed our funds. I had to fight that company to release the section 14. Once the money was in, I kept calling Discovery several times to just to allocate my money. After it was done, I kept calling them to find out the status of my withdrawal. They keep telling me different stories every time. It is either no withdrawal was initiated, or I get asked to call again after a week or so. Then they tell me again that there is no withdrawal. Today I was told that the instructions from the company was only sent on December 8th, while I had received a letter changing my funds to a paid up status in October. How can I receive that letter if there was no instructions from the company. I am tired of wasting airtime and speaking to the same agents that come up with different stories all the time.
0 replies
18 months ago
Good service cannot be kept under the table
I had a good service from them regarding a section 15 ssue that took ook my old company forever to solve. After I have resigned, it was left to me to handle. So I contacted mcubed and got the CRM Assist lady Sammy Mungandani who was very helpful making sure my transfer was completed. She called to let me know about how far things got, and also called after the completion. Give that lady a raise, she was very professional and kind.
0 replies
31 months ago
They are charging my long cancelled account
I canceled my account before moving out. And when I did I asked the agent I was speaking with what is going to happen to the router and ONT. I was told to leave it inside the house. So I did. I moved out on April 8th, with my subscription for the month still active, left the router there by the connection point not being plugged because I took all my twin plugs. Someone else had moved in on the first of May. In August Accelerit started contacting me asking about the router, I told them I did what I was asked to do. Then they went on asking me for the number of the body corporate which I don't have. I told them that I don't and they are the only operator in the complex they should all those details. How did they even get there in the first place. Now they have decided to charge me for that, I woke up with a failed credit card transaction. I logged in into their online portal I see an invoice saying router replacement. 1st of all, you guys know that I have never used that router. I signed up for a 100mbps line and I was sent a router with a 802.11g meaning it can only do wifi up to 54mbps plus they don't provide the password for the interface. So I had to use my own router and we used theirs only when troubleshooting. That router wouldn't be of no value to me, I have a lot of routers in my house that I don't even use. I am on a 1gbps with my current provider that I needed to upgrade to a high end mesh. So you guys have a week to fix this and delete my card from the system or else it will be considered a "Casus Belli". I WILL TAKE THINGS INTO MY OWN HANDS AND TAKE YOUR COMPANY DOWN NOBODY WILL EVER HEAR OF YOU AGAIN.
0 replies
32 months ago
Must be voted worst bank
I received a message saying that my account will be put on transactional hold on the 23rd of August due to FICA failure. The FICA documents that I had submitted in July, July 18th was the last email I had received and sent back about it this. I then had to call a number there, after speaking to the lady she saw that all the documents were there. And even had to update things like my new address while I am on the phone. After she was done checking everything, she told me that it was escalated and that they might contact me via email in two days if need anything else from me. But at the same time my account will be put on hold in about 2 days. So you will block my account based on your own incompetence? For a month you didn’t do anything with the requested documents sent but now it is my fault? My salary will come in on the 25th on that account, and it my be on a transaction lock. Meaning I won’t be able to transfer money to my other account. And my debit order will fail. And the reason I even keep my salary with FNB is because you have forced me to, or else I will not be able to do any international transaction, or any online purchase from an international vendor, not even small subscriptions like Netflix or YouTube etc… Is this a bank or a prison? What in the private client name is this? I am tired of being treaded like a *****. This is the most ****** and xenophobic bank I have had to deal with
60 replies
35 months ago
Non-existant Client/Support Services
I had a problem with metrofibre wrongly billing me for the first month, I have called and left tickets but gets no answers. The tickets never get answered and just gets closed. I got to a point where I can only tell myself that the support is non-existent. So I have came to a decision today that I will only have to cancel this line and hand it over to Afrihost, atleast they have a proper client service, I rather pay slightly more and lose on upload speed than deal with a company with no support. It has been more than two month that I am complaining about the same thing, Here is the last email they asked me to send to the financial department which was still never answered. to: ftthfinance@metrofibre.co.za date: 4 May 2023, 09:21 subject: Wrong Billing for invoice; INV966161 Good morning, I was wrongly billed from my previous invoice which was pro-rated from the 7th. But my service was only active from the 13th of April (17h09 if I can be precise). The installation was done at the 6th, but metrofibre failed to activate me on the network. The last agent I spoke to just before the activation (I guess his name is Kabelo if I remember correctly) told me that since I am a new customer, I could not be invoiced for a service that I havent received yet, there were supposed to speak to the finance department and get back to me. I didn’t receive a feedback, so I went out and logged a ticket with finance. The ticket was marked as resolved without any reply. (I guess all your tickets end up that way). Ticket Reference : 230424084619282900006. My account needs to be credited for those days. Other Issues: When making payments, there is no communication that gets sent to the client to acknowledge receipt. For a client to receive a statement we need to call, while your portal was supposed to do that but it is badly broken. Your invoice emails should include another attachment for the account statement. Your clients services cannot just mark tickets as resolved without communicating back to the client. You claim to be the third largest FNO in SA your company but your organisation has a problem with processes and standards. Please step your game up
53 replies
36 months ago
Useless Support Team
I have purchases a TV From Samsung online QN90B 65 on the 24th of March 2023, the TV was delivered on the 27th or 28th (I don't remember well), and they had to send someone to unbox install it on the 30th. Last week I started having (Still having) a problem with a disconnecting remote. After trying everything to repair, even reset the TV, the problem kept persisting, I had logged a ticket te, then I received a reply from them asking if I use the standard or solar remote. I had to continue with a support agent on WhatsApp, we went through steps to repair and sometimes the TV could not found the remote. (Device not found error), sometimes it will pair then disconnect again. So the support agent said that they will send a technician to replace the Bluetooth module. The technician from Technologia called me and gathered all the info, scheduled an appointment, then they showed up today to replace the module. They went through the service center module found 2 Bluetooth error, so they went on to to replace the module. After installing the new module, the remote would not even pair to Bluetooth. Same as previously, only working via infrared. Since they only brought a-non smart remote with them we could not test with a different remote to see if the remote is really the problem since they say that they don't have those models with them. Note: I had mentioned that the Bluetooth works fine if I play music from the phone, even while leaving the phone in one of the bedroom upstairs. But the remote disconnects after a successful pairing, if sometimes the voice command button is pressed or or if taken about 3 meters await from the TV. From all these troubleshooting we agreed that it can only be the remote. So I had to contact Samsung and asked for a replacement I had go revert back to Samsung Support to explain that the Bluetooth module was replaced but the problem persisted. They told me to call back the technician, I explained to them again that it was tested while the technician was here. But They are telling me they will send a technician. I don't know for what now, and they can't tell me. First of all, my TV is just three weeks old, with the remote that started having problems at week 2. And they cannot just replace that, That is your flagship 4K TV, there's no 4K model on top of that in SA, since we still don't have the QD-OLEDs. It is suppose to carry a 5 year signature service, but you cannot replace a remote? Here is a snippet of the chat with your support agent today. [11:16, 20/04/2023] Samsung WhatsApp: Thank you for holding, I appreciate your patience. Please note that the service center has advised that they will provide the technician with your contact details, and they will contact you. [11:18, 20/04/2023] 👀: That doesn’t sound like solving the problem. I need to at least get a detailed answer of what is going to happen now [11:21, 20/04/2023] Samsung WhatsApp: I managed to contact the service center they will resend the technician to assist you accordingly. [11:25, 20/04/2023] Samsung WhatsApp: Please note that if no response is received within 3 minutes, this chat will be terminated. You can initiate another chat thereafter. [11:25, 20/04/2023] 👀: Okay. But I am not happy with the support I get here, I ran all the test with the first support agent. You still sent a technician to replace the Bluetooth module. At least they were supposed to bring the exact same remote model to narrow than the problem. The module was replaced and the problem persisted, you still trying to send a technician again. Is this how you troubleshoot things? [11:32, 20/04/2023] Samsung WhatsApp: I advised the service center on what happened, and they advised that a technician will be sent to try to resolve the issue, advised that the remote was changed from solar to Bluetooth and the issue persists. [11:33, 20/04/2023] 👀: The remote wasn’t changed [11:34, 20/04/2023] 👀: 1. A solar remote means that it charges via solar, or it can be plugged to a charger like your phone charger. It doesn’t use batteries [11:34, 20/04/2023] 👀: 2. Old Samsung smart remote are Bluetooth remotes [11:36, 20/04/2023] 👀: 3. The problem here is that the remote is disconnecting via Bluetooth and only using infrared. When connected via infrared functionalities are limited. The voice command doesn’t work and the remote needs to be pointed directly to the TV. [11:37, 20/04/2023] Samsung WhatsApp: Thank you noted. Please await a call from the technician. [11:48, 20/04/2023] Samsung WhatsApp: Please revert if the issue persists after the technicians second visit.
106 replies
37 months ago
They can’t even activate their own service. Support is a joke
Metrofibre is a joke. Got the line installed on the 6th, and was promised that within 24 to 48 hours the line will be activated. So I had decided to move into my new place on the 8th since by then I will find the service active. When I got to the place on that day the service light was still red. Called them after waiting and some call drops, I get a guy that tells me that it will be resolved by Tuesday the have problems registering new devices. By Monday 10th, I had managed to register myself to their very slow (JavaScript bugging)client portal and logged a ticket and also left a dm on twitter. In the morning of the 11th a reply from their twitter account saying that the line will be provisioned I should check in 15 minutes. 30 minutes passed and still no Internet. I had restarted the router nothing happened. Spoke to them and they keep insisting that the line is active. I went on the admin portal to invistigate myself found out that the link was possible but no IP was assigned to the router. Sent the screenshot detailed to the guy, he still claimed that the line is active and sent back one snippet of a screenshot from their side stating that the line is active. I was mad trying to explain him to read the information on my admin panel with all of the details. Then he agreed to open a ticket, later on, just before close business I had spoken to an agent to tell me that tickets usually take 3 to 4 days. That is a joke of a company
212 replies
39 months ago
Credit Card Department messed up my credit record
I had a credit card account with FNB that was handed to Hammond Pole, which I have been paying with the collector. Last year their FICA department removed my ID from their system claiming expiry. After I had updated my details my credit card account started showing I am in arrears of 50+ months and that I need to pay the full amount immediately. I had an agreement with Hammond Pole to settle the balance in 2 months and 40% discount, which amounted to paying R91080 in two instalments. They said that upon completion of these will disappear in no time. I agreed with them, they sent me a letter with the modalities of payment on the same day. Few days after (19th of December) I did the first payment of R45 540, then on January again another R45 540. After I received the confirmation that the second payment had been received. I called them to request about the settlement letter they keep telling that it is in process. It was supposed to take 7 to 14 working days, or even earlier as some of them said. On FNB side, they still show the remaining balance and are still sending data to credit bureaus that I am 50+ months in arrears. This bank costs a lot of useless benefits, we came here because you were once ahead in tech. I am sorry to tell you that Discovery is doing things better than you, their app is excellent, their saving interest are higher and I don’t think I should be staying here anymore. Fix my record
112 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (96.15384615384616%)