MM
Marvellous M
Active since Nov 2019
15
Reviews
0
Industries
Reviews
15 reviews4 months ago
Unauthorised Journal Debit Deduction
Please advise why money was taken from my one account to settle another account without any communication from ABSA as well as without my authorization. May you kindly reverse the deducted funds as they were not meant for that purpose how do I feel safe using your services when my own banking facility does at it pleases without my authorization. I have never experienced such and it truly leaves me uncomfortable with a sour taste in my mouth, I am highly disappointed and seriously considering going to my previous banking institution where my salary and funds where kept intact and not moved around without any communication or notice. I want my funds reversed into my account and communication made with me not just surprise deductions and to think I was going to open a life cover with ABSA but this has shown me my children can easily be left in the cold because my preferred financial institution is ************* and capable of deducting my funds willy nilly if they can do this while I'm alive what more when I die
53 replies
7 months ago
Pick n Pay ASAP is not an ASAP delivery service provider
I am highly disappointed and irritate with Pick N Pay ASAP twice I have placed orders, and they did not get delivered I escalated the issue with the store where the goods were ordered as well as PNP ASAP customer service but only the store reached out the ASAP team were of no assistance at all I am a loyal customer of Pick n Pay not a week goes by without me purchasing from them but when you need their assistance they are nowhere to be found. Especially the last order I made it had an ointment I needed for my toddler with measles, and the order was said to be undelivered, yet no one made contact with my gate both times its unfair and this only makes my decision to use Checkers 60 much easier because they communicate, they are reliable, and their deliveries are always delivered
53 replies
11 months ago
Steers Dainfern
I am highly frustrated and disappointed I placed an order at 18h06 after calling numerous times and being put on hold with no response I only got my food delivered at 19h50 that's over an hour and 45 minutes I have toddlers and they had to eat at almost 8pm
0 replies
13 months ago
Amend my statement and refund my money
I requested a switch from homeschool to online school I accepted the cancellation fee, but they are charging for a month that my daughter had already cancelled, and they refuse to rectify the mistake I also told them I want the funds refunded to me as the new account holder wants to make EFT directly to the school and not through me anymore. Please clear my statement and refund me my money.
106 replies
16 months ago
Refund me for my lost parcel
Your Dainfern team lost my LTE sim card which I needed to work from home. The worst part is the driver only realized that he didn't have my parcel when he had arrived at my doorstep. I contacted them and I was told that they have no idea were the parcel was delivered or how it got lost. I had to get another ISP provider since I need internet serices to work from. The manager said that I should send an invoice so that they can process my claim which I did and I was told on the 5th of December that the claim had been sent through. That same day I also got a text that my parcel had been delivered which it hadn't been delivered to me. I queried this and I was told the parcel had manually been marked as delivered. I was also told a claim takes 3 to 5 working days. On the 20th of December I followed up on my claim and now i'm being told the account holder needs to still be invoiced for this booking before the claim can be submitted to their accounts department. Once the account holder is invoice, they will ensure their claim is processed. It is almost a month, but my issue hasn't been resolved yet the issue was on the Courier Guy side now I must be the one to run around and follow up and no one from the Courier Guy is trying sort it out and its frustrating refund me my money and I will never make use of your services again
0 replies
24 months ago
Please reverse unauthorized debit orders
I have been querying and asking for assistance to have reversals done since December 2023. I tried reversing on the app it said the system is currently offline I chatted on the secure chat they put me through to retail dept retail dept puts me through to the business / commercial dept they put me through to the disputes desk along the line I am given 2 different forms to dispute and 2 different emails to send which I did and with both emails I got automated responses I finally get to chat to someone who seems to know what they are doing and I am informed that I was referred to send the forms to the wrong department since December 2023 I have been getting unauthorized debits now I have had to get business funds sent to my personal account because I am constantly getting unauthorized debits and I am unable to reclaim funds and now despite being sent pillar to post I am told I must still wait another 40 days for an outcome. I personally feel that my interests are not being put first and it's frustrating because since December 2023 I have been querying about the same issue to no avail and even upon escalation I am told I will only get a response within 48 business hours
159 replies
34 months ago
Unsatisfactory Customer Service
I went to Pick n Pay Ferndale on Republic on Friday 23 June 2023 to buy a few things. I had my card which I don't normally use so I forgot the pin, the till operator Orateng exercised patience and good customer service and she even referred me to someone who uses the same bank card as I was using. However there was a duty manager called Betty if I'm not mistaken who has dreadlocks she said that she would teach us a lesson as if it was intentional. We could have gone to Checkers to buy our groceries because I could access money from there since I had forgotten my pin but due to my loyalty to Pick n Pay I went withdrew money and concluded my purchase only to have the duty manager / supervisor make remarks regarding my situation. I suggest you train your staff on customer service and that all people must be treated the same regardless of how one may view them.
53 replies
39 months ago
Card Dispute Issue
I have had a card dispute, I sent all the necessary paperwork and information required for the bank to reverse my funds but not once has Nedbank responded, I called and I was kept on hold for over an hour, I went into their Fourways branch and they said they could not assist, must I now suffer yet my financial institution is meant to have my best interests at heart.
0 replies
40 months ago
Business Debit Card Dispute
I have informed my respective bank about debit card transactions that have been going off my account I even sent them communication between me and the merchant in question showing that I canceled their services I have filled in 2 dispute forms but I am not getting any joy or assistance since December 2022, each time I communicate with them I am told they are escalating the query but nothing has been resolved
264 replies
40 months ago
FLICK PEST CONTROL- NUMEROUS FLICKS AND THEY ARE NOT GONE
I requested fumigation in November and nothing has changed up to date the Flick Pest team has come to redo the fumigation over 4 times with no change, and the technicians do not work according to the time given which is also frustrating seeing as that I have small kids and I am a working individual so I will have to make provisions for when they arrive. I requested a refund so that I can get someone else to do the job seeing as though their fumigation solution is not working and they are not responding. I am highly frustrated and really irritated for such a huge company to be like this I guess that's why people prefer using smaller companies because they will do the job knowing their brand reputation is on the line. I WANT MY MONEY BACK
660 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)