AE
Adrian E
Active since Dec 2019
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
What's happened to Takealot?
I don't know what is going on with Takealot and I don't know how to get this feedback to their management, so here we are... Takealot is a proudly South African online portal many of us support against an increasingly competitive market, but in the last year or two it feels like they've sold out on quality in some way. On just the last four orders that I've made, this year, I've had to return two products for incorrectly advertised goods, had one cancelled because they ran out of stock, and simply didn't bother to return one other product which was also incorrectly advertised because I just gave up, It is becomng increasingly difficult to get any attention from their customer service and honestly, I feel like I'm watching a company winding their business down and giving up. This is not the great company which took this country into the eCommerce age. Come on y'all, get with the programme, you've lost your way. You're going to lose your customers if you don't sort yourselves out. people shop with you rather than the Temus and Sheins because we expect better quality and service, even though you are generally more expensive. If you then offer a Temu service, don't be surprised if people move over to Temu. It can't be that difficult. Stop trying to stock everything, focus on getting your quality control in place, and deliver a delightful experience. A lot of the boutique bricks-and mortar-stores opening up online are getting it right with far less infrastructure and staff than you, and they've entered the game a lot later. Sort yourselves out, you;re letting the side down!
56 replies
6 months ago
Loyal customer shouting out to their great service
I've been with Wiru since fibre became available in our area and I feel I need to give them a shout out. The team at Wiru have really got their customer service ethos on point. After having experienced nightmare service from the likes of Telkom, Vodacom, and MTN, I wasn't expecting much better here, but whenever I have had an issue, which is rare, the team have responded quickly, and kept me up to date on the status throughout any rectification. Please don't ever lose this as you grow, you have a special things going on here. My only ask is please please make 1Gbps ftth available on your service, I absolutely want to continue to support you but my home consumption with two 20-something sons in the house with me who are studying game design is getting pretty tight 😁 Keep it up, this is a loyal customer, thanks
53 replies
6 months ago
Returned to DSTV after a few year, and worse than ever! 🤦
I cancelled my DSTV subscription a few years ago because it was just way too expensive, and I could basically get as much value with Netflix, Prime, Disney and then some. I recently decided to resubscribe, grudgingly, because my wife passed away and, well, DSTV still holds the monopoly on sports, and I am finding the Springoks and the F1 help me a bit with my loneliness. I chose to go the DSTV Stream route, which is a lot cheaper than the ridiculous decoder sub, and, well, who in this century wants to use a complicated piece of tin and antennae when we have this thing called the internet? I figured cool, I'll get the rugby and the F1, but maybe things are looking up on the content programming as well, so bonus. But nope, my word, it is way worse than before, and seriously, you run on programmed schedules still? Y'all need to catch a wakeup man, it's no wonder you're going out of business. I hope the French people slap some sense into your executives. But, the main reason I'm writing this is because your advertising is inaccurate and misleading. There might be an occasional show I might want to watch, but most of the time, I'm at work, or the show is at 2am. But no worries, because there's a November 2024 article which says that DSTV Stream has recording features here (https://www.dstv.com/en-za/news/117255/dstv-stream-new-features/). And to be honest, the AI chats all say the same, so I'm guessing you have quite a lot of material confirming this that is being ingested. Annoyingly, these features do not um, feature, on the Android app, the Smart TV App, or the web page, and your human support agent (who was very helpful by the way, probably the only decent part of this experience), kindly apologised for the inaccurate information and told me that recording was only available on the Decoder subscription. An additional R250 for what? That's like 2 Netflix subscriptions guys, your product team is clearly in Lala land? I'm really really annoyed at this, because I thought hey, let me support local again, and with the understanding above I took the hit, on a 12-month contract nogal. There is almost nothing interesting for me in your content if I can't watch it when I want to, other than the rugby and F1, and you can imagine that it does sting a little when I have to pay R700 a month, for maybe two grand prix events, and a couple of hours of rugby. I could literally pay $9 a month to watch F1TV, and there are cheaper ways of watching a lot more global rugby which, yes, are a little naughty, in your archaic world of licenses and such, but I fully understand why people would revert to doing stuff like this when they are hamstrung by your appallingly misaligned product strategy. Here's my suggestion. I think, because your marketing is inaccurate, you should either offer me and others who have been mislead the Decoder subscription at the same price as the Stream subscription, because it's your false marketing, or you should fix the Stream service and add the PVR thing to it pronto, which I expect most people would prefer, or you should let people like myself who have been falsely informed out of our contracts so we aren't penalised because of your poorly executed strategy.
0 replies
7 months ago
Great service
My wife recently passed away from cancer and I needed to change our dog's insurance details to my account. The support team responded very quickly and assisted me as far as they could, unfortunately I didn't get the lady's name. I was required to cancel the policy in my wife's name and recreate in mine, which as you can imagine was not something I wanted to go through just after losing someone so close, however Demar Jansen from the sales team was incredibly helpful and got me sorted in the shortest time.
53 replies
7 months ago
Prize for worst service in the world
I am absolutely appalled by the uselessness of this bank's support. My wife passed away two weeks ago, I tried online and through email with her private banker to find out what I could do to get a statement from her account to be able to see what debit orders were coming off and transfer them before the account was frozen. The private banker was more useless and zero compassion, I may as well have been at home affairs. "Transfered" me to "estate" department who has yet to get back to me despite escalations. Eventually, after sitting for ages three times at a branch, I get told "the can't do anything because it's now a deceased estate". My wife also ran our business account with FNB. I am a company signatory so in theory I should be able to get into the accounr. I needed to get in to see what bills are moving through. Same runaround. Eventually get to someone at the branch who resets my username and password and tells me that I need to go to the computer on the other side of the floor and set it up again. Which I do, then it asks me for an app pin. I have never used the bank, so no app. Go back to her, she's with another customer, eventually someone tells me it must be on my wife's phone (at home). Go home, try again, nopem no such luck. Phone them back and get told "you have to go in to a branch to do finger prints". I cannot in my wildest nightmares imagine a worse customer service experience, even if I had been arrested for aggravated assault. How is it possible that people call FNB progressive? I bank with Nedbank, which is supposed to be the old school conservative bank, and I have never experienced the farce that I've been through in the last two weeks with them. So I guess I'm back to the branch, for the fourth time. And I will be miving the business account to another bank as soon as I can actually open it. Oh, and your online complaints links don't work either - clearly they must have broken from too much traffic.
159 replies
29 months ago
Consistently great service
I started speaking to Wiru after eternal Telkom service issues and they have consistently impressed me with their service, feedback, and turnaround. My fibre broke this weekend and they had Vumatel out very quickly, and followed up after resolution to ensure I was still good. Very impressive.
129 replies
29 months ago
Shocking online sales
An order I placed online in November was cancelled with no reason given. No refund to date a month later despite trying to escalate. Second order placed early December for timber. Payment confirmed, but the order doesn't reflect on their portal. Their support doesn't respond to emails. The phone support is so badly designed it's impossible to find someone, and it cuts you off after asking you for contact details. These folk should stick to in-store business because their online logistics is abysmal. Although to be honest they rarely have the goods I need in store either. I moved to Leroy because of the poor service from competitors but at least with them they didnt' take my money and not deliver.
387 replies
30 months ago
Great,.reliable service and delivery
Always responsive to queries deliveries are always quick, well packaged, and accurate. Good value for money.
0 replies
36 months ago
Wonderful online shopping experience
Good prices, reliable delivery with good communication, and a wonderful surptise from the owners thanking me for the business inside the box. Great touch folks, I'll definitely be supporting you in future.
0 replies
40 months ago
I found my online tool store
I wish more retailers could provide the service these folk did, and over the end of the festive season nogal. I ordered two different shipments over the period, and the guys (Ryan and Donovan) kept pinging me to make sure my order was right, and chased up to make sure the packages would come through quickly. Delivered within a day of shipment, packaged well, superb. Thanks folks, from now on I'm buying all my tools here.
0 replies
Review Distribution
5 Star
12 (70.58823529411765%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (29.41176470588235%)