EW
Eleanor W
Active since Dec 2019
22
Reviews
0
Industries
Reviews
22 reviews59 months ago
Disgust
For months I have been asking every department in Discovery to send me my funeral policy document. All departments including their insurance department, have denied on all their platforms email and telephone call, that I have no funeral plan. Then eventually it comes out, it is disguised under Vitality. I have NEVER consented to vitality, only a funeral plan. So now if something happened to me, how and where would somebody have contacted Discovery for a payout if they deny I have one? Surely a policy is a legal document with a policy nr. Never received it, never received a vitality card. I want the full refund of this R90+ per month you have been charging me for something you denied I have. I have sent you proof of all emails everything, you refuse to respond. I have due to you saying I don't have a policy, taken one out somewhere else, so I don't want Discovery disguised policy. Money-back now, please. Right now. You really give "skelm" a new meaning.
0 replies
60 months ago
Compliment
To the Nedbank Social media team and the "talk to me" on the app. Brilliant service, always, anytime, anywhere. You certainly know products and processes. Wonderful to deal with you. Thank you
0 replies
61 months ago
Complaint
Beyond shocking, I have been asking you for 2 days why my debit order has not gone off. You force the use of the app, but all pre-recorded, if your question doesn't fit, no help. I peak to you on FB messenger, 2 - 3 days before a response. Have you cancelled me as a client without notifying me???? There is no other reason why you have not debited my account. No reason at all
212 replies
64 months ago
Complaint
Not responding to messenger on their fb page. People may smoke in their homes, but law forbids cigarettes smoke coming into my flat. Chain smoker, 60+ cigarettes a day and not legal cigarettes either. I want a law enforced, no smoke may come into my flat. They signage is inadequate. Help pls
0 replies
65 months ago
Urgent complaint
I have been e-mailing their service, fb messenger also referred my query to the team. It is an urgent issue. I am deaf, they have to e-mail me an answer. Their chat option is a bot, so if your query doesn't match their criteria it goes nowhere. I want an email answer now
56 replies
65 months ago
Service
Had a washing machine replaced. Macro's live chat is amazing. Organized everything through this service. Delivery on time. Kept me informed of everything. Stellar service. Thank you to the Makro care team. Makro store appliance staff, Markus, delivery team.
56 replies
65 months ago
Replacement of washing machine
My machine had to be returned due to fault. No arguing, no trying to deny my request, just speed of service and communication. Wonderful people. Leigh, thank you
0 replies
66 months ago
Compliment Nedbank Social Media Team
To the Social Media team who responds to FB messenger - superb service. The professionalism, their product KNOWLEDGE is fantastic. Our interaction was on all days of the week and in some instances also after hours. Well done team and thank you so much.
0 replies
66 months ago
Superb Service Cell C
I dealt with Moses Mafokeng and the FB media team. Superb service received.
56 replies
69 months ago
Compliment
Your lists must please update with hair and beauty as well as Hardware. Cutting Edge Hair is great, the staff and stylists are wonderful
0 replies
Review Distribution
5 Star
16 (72.72727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (27.272727272727273%)