CS
Confidence S
Active since Jan 2020
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
Terrible service from liberty midlands mall sports scene
Dear TFG/Sportscene Customer Relations Team, I am writing to formally lodge a complaint regarding the unacceptable service and unprofessional conduct I received from the store manager, Ms. Thembile Nkumalo, at your Liberty Midlands Mall (Pietermaritzburg) branch on 24 November 2025. On 16 November 2025, I purchased a pair of Jordan sneakers (size 7 – my usual size) from the Pavilion Mall Sportscene store. I only wore the shoes for the first time on 23 November 2025, at which point I discovered that, unexpectedly, the shoes were too small. This was unusual for me, as I have never experienced sizing issues with Jordan sneakers nor with size 7 in general. Seeking assistance, I visited the Liberty Midlands Mall branch on 24 November 2025 with the intention of requesting an exchange or at least a credit, which I believe was a fair and reasonable request under the circumstances. Instead of receiving professional service, I was met with attitude, dismissiveness, and a complete lack of customer care from Ms. Nkumalo. She flatly informed me that she would not assist me simply because the shoes had been worn, showing no willingness to listen to my explanation or consider the situation. I must express my deep disappointment and dissatisfaction with how I was treated. Customers in your stores try on shoes daily — the only difference in my case is that I realized the sizing issue at home rather than in-store. I approached the situation respectfully, and even though I could have requested a refund, I instead asked only for an exchange or credit. To be dismissed so abruptly and spoken to with such attitude by a store manager was completely unacceptable and far below the standard expected from a reputable company such as TFG/Sportscene. This experience has left me feeling disrespected, undervalued, and extremely dissatisfied with the level of service provided. I trust that TFG holds customer service to a higher standard and will take this matter seriously. I respectfully request that this issue be resolved as a matter of urgency, and I would prefer that it be resolved internally without the need to escalate it to the Consumer Goods and Services Ombudsman. I believe that a proper investigation, along with corrective action, is both warranted and necessary. Please acknowledge receipt of this complaint and advise me of the next steps. Thank you for your attention to this matter.
0 replies
5 months ago
Worst KFC
We can through a drive through and we’re told to wait 10 minutes for wings in the parking, 10 minutes turned to 30. And when I can to the window to enquire I was told to wait another 12 minutes this is totally unacceptable. I was using bolt and had to now pay extra for my trip as the driver also had to wait for me.
0 replies
11 months ago
DONT BOOK WITH HERTZ
I booked a vehichle for rental 4 days before i was suppose to collect it, on the very last minute I was given a call to say because of a credit score i do not qualify now which is utter ******* how does my credit score have anything to so with renting a vehicle which is ully insured I am not buying a vehichle from you here and to be told on the last minute where I now have to make other arrangements was totally unacceptable and unprofefessional.
0 replies
11 months ago
DONT TAKE OUT ANY COVER FROM ABSA THEY DO NOT PAY !!!
I took out an extended policy cover for my vehicle and they were debiting me everymonth, I put in the claim for a voilation cover within thier stipulated period they are now saying the file was closed I will be seeking legal advice with this matter and taking it foward should absa not resolve my matter with the urgency it requires.
58 replies
11 months ago
DONT TAKE ANY COVER FROM ABSA THEY DO NOT PAY!!!!
I took out an extended policy cover for my vehicle and they were debiting me everymonth, I put in the claim for a voilation cover within thier stipulated period they are now saying the file was closed I will be seeking legal advice with this matter and taking it foward should absa not resolve my matter with the urgency it requires.
58 replies
13 months ago
Regret Choosing Naked Insurance – Terrible Experience with Hollard
I truly regret choosing Naked Insurance, as it led to dealing with Hollard Insurance, who submitted contradictory evidence to dispute my claim. They cherry-picked information that aligned with their agenda, completely disregarding the full facts, which resulted in an unfair outcome. I’ve already taken them to the ombudsman, and I’m prepared to take them to court if necessary. This company is just like any other typical cheap insurance provider – quick to collect premiums but looking for every possible excuse to avoid paying out. Just check hollard insurnace rating on Hello Peter: a 4.6 company ranked 58th for a reason. Clearly, many customers are dissatisfied with their service. If they don’t pay out on a simple car claim, I can't imagine how they would handle something as significant as a house. I'll be removing all my other coverage with them immediatly.
0 replies
13 months ago
Regret Choosing Naked Insurance – Terrible Experience with Hollard
I truly regret choosing Naked Insurance, as it led to dealing with Hollard Insurance, who submitted contradictory evidence to dispute my claim. They cherry-picked information that aligned with their agenda, completely disregarding the full facts, which resulted in an unfair outcome. I’ve already taken them to the ombudsman, and I’m prepared to take them to court if necessary. This company is just like any other typical cheap insurance provider – quick to collect premiums but looking for every possible excuse to avoid paying out. Just check their rating on Hello Peter: a 4.6 company ranked 58th for a reason. Clearly, many customers are dissatisfied with their service. If they don’t pay out on a simple car claim, I can't imagine how they would handle something as significant as a house. I'll be removing all my other coverage with them immediatly.
53 replies
13 months ago
Disappointing Experience with NFO's Handling of My Insurance Claim
I genuinely feel like the National Financial Ombud Scheme (NFO) is working in close collaboration with Hollard Insurance. I submitted all the necessary evidence showing how Hollard had provided unreliable and contradictory information to dispute my claim. I was hopeful that the NFO would carefully consider my evidence and take appropriate action. However, to my dismay, they completely ignored my submission and failed to address the inconsistencies in Hollard's evidence. Instead, it seemed like the NFO was more focused on supporting the insurer, disregarding the contradictions in their own evidence. It was extremely frustrating to see the NFO act more like the insurance company itself, rather than providing an impartial review.
0 replies
20 months ago
Do not register for any of thier courses SACPCMP should cancel their services.
Very rude staff and their documentation is a **** do not sign to register on anything they offer. SACPCMP should cancel their services.
0 replies
21 months ago
ONLINE SERVICE IS USELESS
I ordered 3 Roxy Bar stools more then two weeks ago online from Bright Majola I was reminded on a daily to make payment but now my calls and emails are being ignored.
116 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (88.88888888888889%)