DV
Damian V
Active since Jan 2020
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Premium Vehicle, Non-Premium Support: My Experience with Audi South Africa
Over the past few months, I have experienced what can only be described as shocking customer service, support enablement, and escalation management from Audi South Africa and Audi Bryanston regarding what should be treated with care and serious concern. My vehicle was initially taken to Audi Bryanston due to persistent squeaking and grinding sounds coming from the braking system. After investigation, I was informed that the brake pads were the issue. The pads were replaced, and I was assured the problem had been resolved. Less than 24 hours later, the exact same sounds returned. The vehicle was then taken back for additional work and further investigation. Despite this work, the issue still persisted. Audi Bryanston then escalated the matter to a so-called “specialist flying technician” brought in to assess the vehicle. His conclusion? “Nothing is wrong with the car” because he could not reproduce the sound. Ironically, when I collected the vehicle, I reproduced the issue myself within 8km of driving. The Service Manager personally acknowledged that something was clearly wrong with the braking system. This immediately raised concerns around the quality and credibility of the specialist assessment that had delayed progress for weeks. What is even more concerning is the operational model behind this process. I was informed that any meaningful corrective action or further technical recommendations could only be approved or actioned by this single specialist technician. Apparently, there is only ONE individual in the entire country capable of authorising or driving these investigations. Because of this bottleneck, I was told I would need to wait another month for him to return and reassess the vehicle after his failed initial assessment. A month-long delay for a braking system concern is simply unacceptable from both a customer safety and operational perspective. I escalated the matter to Audi South Africa in the hope that they would: • Enable the dealership with greater autonomy to investigate and resolve the issue • Address the obvious single point of failure in their support model • Provide meaningful escalation support and customer communication Instead, over a month later, I am still sitting with no actionable resolution. My case (02354405), handled by Thembela, has repeatedly been delayed despite multiple self-committed deadlines and assurances that feedback and Audi SA’s formal stance would be provided. To date, every promised delivery timeline has been missed. Numerous escalation attempts through colleagues, emails, and follow-ups have yielded little to no action. This experience has exposed major concerns around: • Customer communication and accountability • Escalation management processes • Technical support enablement • Single-key-man dependency risks • Overall customer-centricity within Audi SA support structures As a long-standing believer in premium brands delivering premium service, this experience has been deeply disappointing. Customers should not have to fight this hard to get a potentially safety-related issue properly investigated.
0 replies
27 months ago
On the 19th of September 2023 their delivery driver collided into my vehicle
On the 19th of September 2023 their delivery driver collided into my vehicle. It's has taken close to 6months to reach a terrible settlement. They have refused to pay for all damages and will not take responsibility for their drivers incident. The team is arrogant and poorly coordinated and have no respect nor sympathy for the trouble they have caused me.
0 replies
27 months ago
Unfair Remuneration for damages I my car
In September one of their drives collided with my car. It took a significantly long time to get to the point where they pay for the damage and now they only way to particularly repair the car.
0 replies
41 months ago
Continously issues with no internet connectivity
A service provider that can't provide a service. I have been experiencing continuous issues with no interent connection on our fiber line. It seems that the service provider cannot function due to loadshedding or in general. I have logged several requests for someone to come out none have need dealt with even with a priority level 1 alert. I have to now under go huge data expenses just to do my job. The company also experience regular dips in internet performance with a 200mb line running sometimes at 7mb/s which is pathetic.
0 replies
50 months ago
Poor service and delay in claim resolution.
Poor turn around time from claim to replacement of heat pump. It has been 3 weeks since the claim was opened and approved and I am still waiting for the unit to be replaced. Miway partner Go Green have been slow and show poor communication. We have had 3 consults over were none of the technicians have resolved the issue which is replacing the current heat pump with a new one. They come to the premises whenever they feel like, say they going to get tools and the new unit and then never come back. After several calls and chats with Miway and Go Green. Nothing has been escalated or actioned on.
1 reply
52 months ago
High Fees and outdated equipment
Outdated wards. Bed are terrible, with zero level of comfort. The bed must be manually cranked to adjust its positioning which can only be done by the nurse. There is no alert system meaning you have to scream for a nurse or knock on a table. Fees are ridiculous for what you receive. 2 hours costed R17000. Not really sure what makes the place advance when there are far better practices out there.
0 replies
53 months ago
Poor experience at the Palace of the lost city
Over the weekend 21st Jan to the 25th of Jan, My family and I checked into the palace. Unfortunately, the hype around the place is misleading. Firstly 4/5 days we had no hot water and a leaking shower. This issue was not dealt with after numerous complaints. Finally, on the evening of day 4, we were moved to a new room where we got a small teaser into a decent stay at the palace. The service from the staff was appalling where it almost seemed as though we worked for them, they were unaccommodating, unhelpful and disappointing. The Palace is not free to stay yet the service felt as though we should be grateful for what we received. Poolside service was average, towels provided were old, faded, and really should have been discarded by now. On our final day, it took over 2hrs to bring our bags down from our rooms since logging the call, whereby we waited 30minutes by our cars for the luggage. It took us numerous requests to get our bags down until finally the valet service guy walked up to the room and brought it down Thank you to Petrus who assisted us with a new room on the last evening of the stay.
0 replies
71 months ago
Unpleasant Return.
I return a product to them that was still under a 2 year warranty. Simply requesting the repaired or new product back as per the warranty. However due to no stock availability at the time they issued a credit on my account which is not equivalent to the value of the product so even if I wanted to buy the exact same product back I couldn't. I've request a new set or the full value of the product but have not received a response since then. Truly disappointed with the outcome and no one seems to care at takealot. #16069369
0 replies
72 months ago
Poor service
Poor customer service. Secure chat can't seem to help and follow instructions. At the going rate it seems to be best to cancel my account
1 reply
76 months ago
Poor Customer Service
Poor Customer Service. Failure to assist with basic queries. Shocking customer service for premier banking Chat platform is a failure with bankers having no solution to anything, bots would be far better. Why must I be the one following up and make phone calls to solve issues due to pathetic initial setup of account. Think a nedbank student account is better than Premier Banking with FNB
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (100%)