Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Great Tool
Very handy, well made and cleverly designed. After sales backup is prompt and sincere.
0 replies
4 months ago
Dishonest delivery delay
Items ordered for delivery on specified day, confirmation message sent confirming items were out for delivery on that day. Plans made to ensure home occupied to accept delivery. Delivery did not take place due to "address not determined" - although confirmation clearly has correct address and we have received multiple deliveries to this address. Delivery now scheduled for several days after the original date and at a time when the items I ordered were needed for a camping trip and we are leaving the day before the items are said to arrive. To make matters worse, I CANNOT SPEAK TO PERSON TO ARRANGE TO PICK THE ITEMS UP OR FIX THIS!! Any form of customer assistance is via a chatbot or a link to frequently asked questionS.
56 replies
9 months ago
Karel Van Der Walt from their Richmond branch in Cape Town provided exceptional service while I was looking at various cars
Karel Van Der Walt from their Richmond branch in Cape Town provided exceptional service while I was looking at various cars. Whilst I was away and not able to look at cars in person, he took it upon himself to select various vehicles in their stock and provide all the information I requested to help with my choice. He even went back to a specific vehicle and did a small video tour of it to give me a more in-depth view of the vehicle. His efforts and dedication to my search are greatly appreciated and go a long way to being a great ambassador to his employer. Thank you.
53 replies
32 months ago
Shocking Build Quality
Shocking build quality, slow in responding to issues and extremely unprofessional in dealing with clients. Oversaw new development in Cape Town and homes are crumbling with damp issues. Company made several promises to rectify defects but haven't followed through on promises. Families have had to live with damp floors and walls all winter.
0 replies
57 months ago
Upgrade Hassles
Recently upgraded after being offered a very good deal, even though I was planning on switching to prepaid. After two months deal has been unilaterally changed and I'm now paying more than double the initial contract amount. Telephonic queries are met with vague assurances that it will be fixed but to date they are stalling, whilst still charging rediculous amounts. This is blatant fraud.
424 replies
76 months ago
Unacceptable contingency plans for load shedding
Good day I am a very busy person and struggled all week to find the time to watch Star Wars at 8 pm on 9 January. I booked online for the movie and my snack option. On arrival the staff informed me that due to load shedding the feature was not going to be shown. Instead of getting my money back I only got presented with a voucher for a movie at another time. No voucher for the snacks or an offer for a refund. I eventually opted to watch another movie at Blue Route (which has backup generators), however I had to pay again for snacks as my credit for the snacks already purchased was not valid at another location. I again went today to watch Star Wars at Cavendish and again was turned away due to load shedding. I again found myself at Blue Route after a costly Uber ride and again could not redeem the money I spent on the snacks I ordered for the original feature. I do not understand how one complex has backup generators and the other not. Cavendish is a premium complex but I’m severely disappointed that no contingency has been put in place for load shedding - which has become the norm for a long time now. This has been a huge inconvenience to me as well as a costly exercise.
56 replies
78 months ago
Incredible Service From Telkom
Absolutely incredible service from Telkom, from the initial call in to report a fibre fault to the lightning speed reaction of a polite technician who rectified the problem - all within a space of a couple of hours.
0 replies
112 months ago
No delivery yet. Vague and disinterested feedback
<p>At a time when all of us are trying to do our bit to save water, we rely on companies that boast about products that will assist us with this task. These companies are quick to market and sell their products, taking advantage of a situation in the Westen Cape to benefit their bottom line. </p> <p> </p> <p>This company wasted no time in taking our money, setting up an order and then doing nothing. There is no way to contact anyone telephonically and their email responses (when they do go to the effort of replying) are vague and non-commital.</p> <p> </p> <p>I have been waiting over two weeks for my order, and to date have no idea when to expect it. I chose this company due to ill revues of another similar supplier, but it seems they are both cut from the same cloth. </p> <p> </p> <p>If you are looking for a company that sells decent pool covers, I would advise on finding a company that you can deal with face to face, who is honest about their service and who can give decent feedback regarding their processing times. This company is far from that. </p> <p> </p> <p> </p>
0 replies
112 months ago
Fantastic service
<p>After initial problems with water filter installation, company did not hesitate to assist with rectifying the issue. Unit is working well and is very effective. </p> <p> </p> <p> </p>
0 replies
112 months ago
Is there no other alternative?
<p>Every single time I have a card delivered by CCD it's never efficient and very seldom on time. Every single time I sit waiting half the day, only to get the delivery long after it was promised and have never been contacted regarding delays or alternative arrangements. This is a bad reflection on the service providors who are trying to get my card to me.</p> <p> </p> <p>Today I was sent an SMS to say delivery was between 8 and 10am. I arranged my entire day around that. At 10:30 am, after no delivery, I phoned to query this. The call centre agent said I they would contact the courier, after 10 min on hold I eventually hung up. There was no call back. I then called again an hour later, only to be told that it had been changed to delivery between 10 and 12 - WITHOUT EVEN BOTHERING TO CONTACT ME!!</p> <p> </p> <p>There must be another alternative to this useless and inconsiderate excuse for a courier company. With all the time they have forced me to waste, I would rather pick up my card myself - at least I can be garunteed not to let myself down - and even if I do, I'll be able to contact myslef to let me know what the hell is going on!!</p>
112 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)