MV
Mark V
Active since Mar 2009
36
Reviews
0
Industries
Reviews
36 reviews5 months ago
Makro, wrong item delivered
DIARY Day 1. I ordered an item from Makro at 1 am and an email message informed me delivery would take place the next day. Day 1. WunDrop deliver the item, can't reach me, return it to Makro. I called the delivery guy who said it would be sent again tomorrow. Day 2. I call the delivery again, no reply. I write to WunDrop who instruct me to contact Makro to request another delivery. No delivery. Day 3. I write to Makro. Makro calls me and says it will be there tomorrow. Day 4. No notifications on my phone so I write to WunDrop. No reply. Makro delivers in the afternoon. It's the wrong model, a cheaper model. KEY ISSUES/ ADVICE 1. Makro did not place the exact model number (but rather a vague product description) on the formal order at point of purchase. 2. When the item was delivered then more info was shown on the invoice, but not the model number (as shown in the online advert) - this is not what I ordered. 3. Make sure you, the buyer, take a screenshot of the online ad with full URL, and keep every message Makro and WunDrop sends you. 4. Know the make and model of what you're ordering and insist it is shown on the advert, order and invoice. Makro should include the model number in the URL and not use a general description. 5. Make sure you know the Consumer Protection Act 68 of 2008; this is the joy of online shopping. Now every step in the return process MIGHT come with issues. Makro, even your best discount can’t make up for the inconvenience you cause me. Disclaimer: All statements above are based on my personal experience and factual observations. This post is intended for informational purposes to share my consumer experience and educate others about their rights under the Consumer Protection Act 68 of 2008.
53 replies
11 months ago
Nedbank ATM 3 months statements
Today at 3pm I required 6 months statements for a vendor; the Nedbank (Cresta) staff member said this was available at the ATM. The ATM only produces 3 months bank statements, as it says on the screen, but she assured it me was 6 months. It's not, as the print-outs showed. I then reported this at the front desk and asked for a 6 month print out from a consultant. Not available, it seems. I'm told I need to use the Nedbank app to obtain this info. Then ANOTHER consultant comes buy, and advises I call the Call Centre and request 6 months statements. I've incurred ATM costs already, and wonder what further inconvenience I'm going to suffer. The lady who originally ill-advised me was in the presence of the other consultants, and she seemed to accept she was wrong but offered no apology for misleading me or for my incurred ATM costs. Nedbank, improve your staff knowledge base.
0 replies
13 months ago
Vodacom contract renewal skills
My Vodacom contract ends in a few weeks. I received a call from a Vodacom representative (An Indian lady, 079 206 8532, 11:31 am, 27 March 2025) about renewing my contract. She said I received a monthly invoice from Vodacom, which I do not. She said the starting payment of my contract was R404, 60, which is wrong, it was R349. As to the problems with my router she did not answer, and the conversation became quite unpleasant, and somewhere along the line she draws the illogical conclusion, "So, you want to cancel the contract?" When I stated I would do my research before considering Vodacom again her remonstrations were unacceptable to me, and the call ended. I was still wanting to ask about the annual 13% increase on my bill. Vodacom Management, you have the details, listen to the call, let me know if you find the content and culture of the call acceptable in a competitive market place.
106 replies
15 months ago
Nedbank FICA controls are weak
Nedbank sent me an email that I should update my FICA information. If not then they would block my account. 'Please call our Contact Centre on 0800 774 828, visit your nearest branch with your ID, or use our digital channels. ' I called the 0800 number and presented my details to a consultant who was not fluent in English. 1. It seems the consultant cannot tell me if all the required FICA details have been received. She said I might receive another email asking to come to the bank with my ID or have my fingerprints taken. One supposes this happens after Nedbank block my account and charges me for it. 2. At one point 'the system' could not update some of my details, which leaves me wondering what has been updated. 3. I requested a email confirmation of this telephonic interaction, to serve as a receipt that I HAVE update my FICA details AND the content I provided. This does not seem to exist. (E.g. I repeated my postal details so many times I doubt it is captured accurately.) 4. I then requested a reference number of my call; one would imagine the bank should initiate this AND send it to one's phone as proof of conversation. One hopes the bank recorded my conversation ,and that this conversation can be located once claims are made I did not update my FICA details. Having read another HelloPeter Nedbank FICA post I doubt my information is complete or accurate, if recorded at all. Now to wait for my account to be blocked. Nedbank, improve your standards.
0 replies
25 months ago
Excellent service from Telkom Billing
Excellent service was received dealing with Sandile Mhlongo in Telkom Billing. Telkom receives many complaints but when the service is superb it should be noted.
0 replies
29 months ago
Matrix Cresta, excellent staff member
This is a shout out to Mikhail at Cresta Matrix. I required some gadget for my computer, which we tested before I made the purchase. His knowledge of computers and his ability to sell a product concluded in a sale. He's an asset to the Matrix group.
0 replies
39 months ago
Hello Peter, poor search function
In the HelloPeter webpage search function, you insist on appropriate caps usage, e.g. Standard Bank, not standard bank;. for the latter you reply '0 results'. What seems reasonable Hello Peter becomes HelloPeter, yet your own habit is to spell it Hellopeter. In your search function hello peter comes up with 0 results. Hello Peter in your search function comes up with 0 results. HelloPeter and Hellopeter comes up with the same results. Improve your programming, please. GOOGLE gives the same web page for all iterations of Hello Peter.
132 replies
39 months ago
Standard Bank call centres - poor connectivity
I'm calling Std Bank Homeloans repeatedly (0860 123 001) giving my ID number and contact number each time, and without fail the connection to the consultant is AWFUL: Long gaps of silence, I cannot hear the consultant, they cannot hear me. They never call me back (since I provided my number). No doubt this is one way to assume that no communication equates to no concerns. How else do I resolve my Std Bank queries, apart from sending a letter via SAPO?
132 replies
40 months ago
Extremely disappointing service, Matrix Cresta
I called Matrix Cresta (Johannesburg) to enquire about a Zeppelin RAM chip. The person I spoke to, Edward, said they had it in stock at R799. I directed him to the Matrix webpage where the same item is priced at R599. He checked the website and agreed I would receive a 'discount'. He said he had stock. We agreed I'd come in with my PC so that it could be installed on-site and BIOS problems, if any, could be addressed, which he agreed to. Once at the store with my PC he said he made an error, thinking I was referring to laptop RAM, even though I mentioned I would bring in my 'PC' and even though I referred him to the webpage where the item is described as PC RAM. 1. One wonders how Head Office website pricing differs from franchise store price. The customer now has to check both the website and the store price. 2. On the Matrix website no Zeppelin 8GB SO-DIMM (laptop) RAM is shown (one therefore assumes Matrix does not sell this product), so how could this mistake be made? The Matrix webpage shows only 2 types of Zeppelin RAM: the 8GB PC RAM and the 4GB laptop RAM. 3. The Matrix webpage for 8GB RAM chips shows the Zeppelin RAM chip placed first with a BIG picture of it. Desktop RAM is a notably different shape from laptop RAM. 4. On the Zeppelin 8GB-specific page it states in bold large print: PC Category: Desktop. So how can a PC/ laptop mistake like this be made? One might ask if this is incompetence or malice; either way Matrix has lost a regular customer. If one wonders why brick & mortar stores are losing to online companies, in addition to lower prices it's avoiding bad service. With online stores the price does not include the time, cost and inconvenience Matrix put me through.
0 replies
43 months ago
Vodacom data issued today, sold 3 weeks prior
Last week I bought Vodacom data from the Pick n Pay mini-store at a BP filling station. My phone could not load it. I contacted Vodacom (082 135), noting that Vodacom is "currently experiencing high call volumes" and after much frustration it turns out my data was sold 3 weeks ago. The next day I spoke to the owner of the BP shop who re-issued the data. He could not explain it but said this had happened before. Vodacom, can you explain this?
133 replies
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