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Preesha M
Active since Jan 2020
12
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12 reviews9 months ago
Shocking deterioration of Continental tyres
Dear Sir/Madam, I am writing to formally raise a complaint regarding the condition and performance of the tyres fitted on my BMW vehicle, which I purchased in September 2023. The vehicle is now just 22 months old and has been driven for approximately 28,000 km. Recently, I have experienced an unacceptable and concerning deterioration of the tyres — specifically, unexplainable tears in the rubber, which have progressed to the point of the rubber breaking off, leaving a dangerously worn tread of 1.6 mm. I booked my car in at BMW and was advised this was caused by glass pieces found in the tyres and suspension. I was advised by BMW that I must log a complaint with Continental as the tyres in question are Continental brand, supp**** with the vehicle at purchase. I find this level of wear and damage to be highly abnormal and unacceptable for a premium vehicle and tyre combination. I have taken the car to 3 tyre repair centre's for an inspection and was advised that no one has seen such on tyres before. As a consumer who has invested in what is marketed as a high-quality product from reputable manufacturers, I am deeply frustrated by this issue. I logged a complaint with Continental and was told to take the car into a tyre repair centre which I did only to be told that my thread is too little for any compensation or repair to be done and that I must replace the tyres. I was further told that this was due to me not rotating the tyres at 8000 to 10000km and due to alignment however my alignment report showed no issues. This situation raises serious questions not only about product durability but also about the safety of the vehicle. Driving with tyres that have unexplained tears and dangerously low tread poses a substantial risk to both myself and others on the road. I am formally requesting: 1. A **full investigation** into the tyre failure, including any potential manufacturing or design defects. 2. A **written explanation** from Continental regarding the root cause of this damage. 3. Immediate **replacement of all affected tyres** at no cost to me. I expect a timely and satisfactory resolution to this matter. If no adequate response is received within 14 days of this letter, I will have no choice but to escalate the issue to consumer protection authorities and consider legal avenues.
0 replies
9 months ago
Extreme frustration and compromise safety
Dear Sir/Madam, I am writing to formally raise a complaint regarding the condition and performance of the tyres fitted on my BMW vehicle, which I purchased in September 2023. The vehicle is now just 22 months old and has been driven for approximately 28,000 km. Recently, I have experienced an unacceptable and concerning deterioration of the tyres — specifically, unexplainable tears in the rubber, which have progressed to the point of the rubber breaking off, leaving a dangerously worn tread of 1.6 mm. I booked my car in at BMW and was advised this was caused by glass pieces found in the tyres and suspension. I was advised by BMW that I must log a complaint with Continental as the tyres in question are Continental brand, supp**** with the vehicle at purchase. I find this level of wear and damage to be highly abnormal and unacceptable for a premium vehicle and tyre combination. I have taken the car to 3 tyre repair centre's for an inspection and was advised that no one has seen such on tyres before. As a consumer who has invested in what is marketed as a high-quality product from reputable manufacturers, I am deeply frustrated by this issue. Since purchasing the vehicle, I have also been forced to deal with numerous issues (scratch on side mirror, scratch on my steering, a few recall campaign on the braking system) and there has been a continuous back and forth with BMW with little to no resolution. The tyre issue is simply the latest in a series of concerns that have significantly undermined my confidence in the quality and reliability of both the vehicle and the brand. The lack of accountability or meaningful resolution from BMW thus far has added to my dissatisfaction. This situation raises serious questions not only about product durability but also about the safety of the vehicle. Driving with tyres that have unexplained tears and dangerously low tread poses a substantial risk to both myself and others on the road. I am formally requesting: 1. A **full investigation** into the tyre failure, including any potential manufacturing or design defects. 2. A **written explanation** from both BMW and Continental regarding the root cause of this damage. 3. Immediate **replacement of all affected tyres** at no cost to me. 4. Clarification of BMW's responsibility in ensuring the components fitted to their vehicles meet the expected safety and performance standards. I expect a timely and satisfactory resolution to this matter. If no adequate response is received within 14 days of this letter, I will have no choice but to escalate the issue to consumer protection authorities and consider legal avenues.
0 replies
17 months ago
Sheer awful service!
Shocking services. Been a client of BMW since 2018 and after purchase this vehicle in Sept 2022, the sales ans service is awful. To get someone to call you back seems like I am asking for a miracle. My car had a technical recall of the integrated braking system is March 2024 (6 months since buying it) and parts were never available. Finally took into the workshop on 16th Oct and was told the car was serviced and braking system changed yet NO documentation was supp****. I was told the notification will be removed once payment is done by head office and I am 6 weeks later and there us no record that the braking system sorted and now I get a notification that a service is due in 2700km. How when I have even done 1000km since the service last month. Since the 22 Nov, I have called my service advisor and left messages on 5 different days and until today, she has not gotten back to me. I wonder what one needs to do to get a simple response. Worse service experienced.
0 replies
50 months ago
What must one do to cancel a service!!!!
Please assist urgently with cancelation of ADSL line, TIN 1235277. This is under my dad's name. He went into your branch on Saturday and they could not assist so someone called him and the lone was not clear and they never called back. In addition, he is trying all the numbers available online but is getting no joy. I have tried to do it online however the OTP is not sent to my dad's number for us to proceed. I cannot cancel using the online services as we don't get the OTP. This is highly frustrating and such a mission just to cancel a service.
0 replies
50 months ago
Can someone sort this out!!
I signed up with Mweb and Vumatel in Dec. They came out on 13 Jan to install after numerous calls and there was a blockage so they could not completed installation. More than 5 weeks since their initial attempt to sort the infrastructure out and again numerous calls whereby you can't even speak to a human and I have to leave my number for them to call back, still nothing is done. Obviously my existing business and the new installation is not of any value to them as they make very little attempt to sort out the problems and complete the installation. But they happy when you pay them and they keep your money. Its been over 2 months since inital contact, please show some initiative.
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50 months ago
Can someone do something PLEASE!!!!
I signed up with Mweb and Vumatel in Dec. They came out on 13 Jan to install after numerous calls and there was a blockage so they could not completed installation. More than 5 weeks since their initial attempt to sort the infrastructure out and again numerous calls whereby you can't even speak to a human and I have to leave my number for them to call back, still nothing is done. Obviously my existing business and the new installation is not of any value to them as they make very little attempt to sort out the problems and complete the installation. But they happy when you pay them and they keep your money. Its been over 2 months since inital contact, please show some initiative.
0 replies
61 months ago
Pathetic customer service - MTN Mall of Africa
My review from 2 weeks ago has not even received a response let alone be resolved and I still wait on the staff from MTN Mall of Africa to get back to me. Endless calls, SMSs and follow ups and yet they have absolute no interest in assisting or even providing any feedback or update. Rather I wait it out until the contract ends in a few months and just cancel cos every service request is a mission to resolve.
0 replies
62 months ago
What must I do to get help!!!!
Not surprised by the inefficiency to resolve a simple change however I thought going into a branch to get assistance will be easier instead of using a call center or doing it online however a month later and still no resolution. I went into the Mall of Africa branch on 20 Feb 2021 to do a number swap. I was told it will take 2 days and a month later, number swap is not done although according to MTN systems a new has been allocated to me (when dialled it states that the number is not on the MTN network). The monthly date for minutes is around the 19th of each month but still no minutes received for this month. The call center cannot help me cos they do not have access to check on number swaps and since the 12 March, the consultant that assisted me does not answer my calls or respond to my texts. I really should not be surprised as over the years, MTN level of service has gotten from bad to worse and here I thought doing my request face to face, would make this process a little smoother and less admin intensive from my side but I need to do the follow ups and call every 3rd day and now my calls are even being ignored. Can someone please contact me to resolve this query, PLEASE
0 replies
66 months ago
Obviously you don't need my business
What is the point of ordering online, receiving confirmation of an order number and delivery time (which was an hour from order time) only to follow up 1.5hours later and the order number does not exist. WOW, that's customer service hey. I chose to order at 10:45 so food can be delivered to staff for lunch by 12. Follow up at 12 and then 12:15 only to be told they will call the store and get back to me. I called back at 12:30 to find out there is no order number like that or nothing on my profile. Absolutely pathetic customer service. Don't count on me as a customer EVER!!!!
0 replies
66 months ago
How hard is it is close my account????
How hard is it to close an account?? What is the purpose recording calls when no one can retrieve the recording?? I contacted Edgars on 29 Sept to close my account and was advised since it was in a credit balance, it will be closed. On 11 Oct, I get a statement advising I owe R33. I called the call centre on the 15/10 and dealt with a very rude consultant who said they will escalate the closure however I need to make payment. She also advised they cannot get the recording from the 29 Sept as it is very hard to pull recordings. I made the payment, called in on the 19/10 at 12:25 and my call was answered at 12:50, spoke to Tanisha who said there is no notes from my previous calls on the account however it is paid up so they will close it. I should have received a "pending" closure letter by the 22nd Oct which I did not get and that the closure will take 36 days. Like seriously, can this just be done already. Its very easy to give people accounts and sign people up but its a mission to get out of it.
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