Active since Apr 2009
13
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13 reviews5 months ago
Zero rating please avoid at all costs
ZERO RATING - Please avoid at all costs. Customer care block you at EVERY TURN when trying to resolve issues. No service and no communication no matter what route you try.
0 replies
40 months ago
If service could be zero stars they would get that!
You pay for an overnight service and it is now day 3 and it hasn’t even reached the hub that you have said you would collect it from because it is a gift and you wanted it urgently. Then you call to speak to a manager and get told every manager there is at the company is in a meeting and they will call you back and you get ignored with no call back! You also get fought with by customer care agents who tell you that the capital city of Mpumalanga is an outlying area and that means that even though you are told it is overnight in their eyes it is a minimum of 2-3 days. Clearly they do not understand the english dictionary definition of overnight and believe in no customer service and false advertising!
0 replies
43 months ago
NEGATIVE STARS!!!
If I could write a review with negative starts I would! NEVER have I experienced such disgusting service in my life! The more people i can warn off the brand from my experience with them i will!
0 replies
70 months ago
Great service provider!
Service is excellent. Installation was neat. Fast response on communication and good internet with very fair FUP. Well done!
0 replies
72 months ago
SUPERSONIC SHOULD NOT EXIST - AVOID AT ALL COSTS!
I am VERY UNSATISFIED WITH SUPERSONIC - I have had nothing but problems from day 1! SUPERSONIC has: Stolen data,Not delivered service and cannot assist in ANY FASHION with after sales service or queries- you cannot resolve anything , Not delivered on connectivity and are a total waste of time! The sign-up process: 1. On 20 April 2020 ( exactly two weeks ago today) I initiated conversation on your whatsapp number (083 200 4828) inquiring about opening an account and at 10h09 I gave the go ahead to take the service ( haven given all my details previously.) My reference number 7602250044084 2. An hour later I had not yet received details to make the upfront payment and I had to contact Supersonic again on the whatsapp number. When I asked how long the payment process takes i was told " I am not certain. However, we have asked the sales agent to send it to you." This did not happen. 3. Again at 13h57 i contacted Supersonic on whatsapp as I still was not answered. I was told "Please note that you need an email address. As it is one of the major medium of communication we use.". This was given through to Supersonic on my application at 8h52 but either not captured or ignored. 4. At 15h12 i again followed up as I still had heard nothing and was told "Kindly wait for the sales agent to contact you so that you may receive the payment link." & " It takes 24 hours to be contacted." which was the first i was informed of this process. 5. Only after my numerous queries did I eventually get assistance and the payment was processed by credit card & the router delivered on the 22 April 2020 at 12h33. 6. Supersonic had my address INCORRECT on the delivery and I had to call the courier to get them to the correct number. I logged this and I was told it would be corrected. DATA & CONNECTIVITY - MY MAIN COMPLAINT: ISSUE 1 1. When my router was connected I asked how much data I have until month end. I was told:Your current Prorata: 140.000 GB Please feel free to use this portal to access your usage and product information : https://bit.ly/2Jpf5s7. Please input you Account number ********* There is also an option on Whatsapp > Choose Option 5 >then Option 4. This will display your usage, and is super convenient. This led me to believe that I had 140gig prorata available. 2. I followed it up by following the link. And this time I was given new information saying I had 59.82gig available. The only thing I had done online at this stage was check my balance. This means that just to check my balance used 180mb (which is ridiculous) 3. On the 25 April 2020 - only three days after receiving the router we could not connect at all. I Contacted the whatsapp number at 14h39. Where after choosing technical support I got a message saying "Service Status: Online Anytime Cap/Night Cap: 400 GB/400 GB" - This is not the package I signed up for. Please note that we see you are Online. Do you perhaps have a Wifi connectivity issue? We have passed you over to an agent who will assist you with your request further. 4. By 15h24 I had tried calling your telephone lines numerous times, holding on in excess of 15 minutes per call to be disconnected or just never answered, the whatsapp was also unanswered despite numerous messages 5. At 15h27 i was asked for co-ordinates of my residence and told "Please test the connection in 60 minutes and advise.If it does not connect automatically,please reset the router at the back by pushing the reset button using a paperclip for 10 seconds" 6. By 17h02 i was still unable to connect and my service status had changed form 400gig to 200gig and told: "We have checked your device and network settings are correct, please could you factory reset the LTE device? (There is a small hole at the back of the unit, you will need a paperclip or pin to reset the unit. Please press and hold the button for 10 seconds.) We have passed you over to an agent who will assist you with your request further. 7. By 18h00 I had gotten an outside person to assist me in sorting out the router to get connected again after I had tried calling, Facebook messenger as well as whatsapp to no avail. 8. At 20h04 I received a message " As a follow up to your query and as a courtesy check-up, we have noticed that your line appears to be up and running on our side.Please kindly confirm the status of your line." By this time I was online but NOT because of Supersonic's assistance. 9. I logged a request under customer service option "8" other so I could log a complaint but to date was never given the opportunity or assistance in any form ( since 8 could be a multitude of things) 10. At this stage I had the router for 3 days one of which i did not have much connection on. 11. On the 29 April 2020 I could not connect again ( 7 days after starting with Supersonic) I sent a message on whatsapp at 7h41 and was told " We have checked your device and network settings are correct, please could you factory reset the LTE device? (There is a small hole at the back of the unit, you will need a paperclip or pin to reset the unit. Please press and hold the button for 10 seconds.) We have passed you over to an agent who will assist you with your request further. Kindly note that you ran out of data. Please top up." 12. On facebook messenger i was told that I used 140gig and on whatsapp that i had used 60gig. The consultants are not knowledgeable nor can they answer queries correctly. 13. At this stage I insisted on speaking to a manager. and left. I was still unassisted as I have definitely not used that much data. So i sent several more whatsapps and was told at 8h46 "We have assisted you. Please use the above link and check your current usage." and i was not passed on to a manager as per my request. 14. I had an argument with the employee on whatsapp and the comment was " Your prorata deducted is 140Gb. So you have left with 60Gb of data for this month. You have used 60GB of data and now you need to top up to use internet for the rest of the month or wait for 1st May to get your full 200Anytime and 200Night data. Prorata means the deduction, So you was allocated with 60Gb. We havent said you have 140GB, We only said prorata is 140GB. ( where facebook messanger clearly says i used 140gig) 15. I queried how we could have used data on the 25th because we had connection problems and I queried the high usage on each day of the pro rata amount because i use data for work and my son school only. We are on social media but we do not download nor steam netflix, I do not work on cloud based items, etc.. I was ignored and told " Please wait for my manager to respond to you" 16. On 30 April I received the following message from a manager who never gave me his/her name; This is a manager responding, Kate - since your service was activated on the 22nd, you received a pro rata data provision. From your 200GB, you only received 60GB available (140GB taken off as "usage"). The attached screenshot shows your data usage, focus on the indicated dates (22nd to 30th) your anytime usage is 61.12 from the available 60GB for this month. Only from next month will you receive your full data provision of 200GB + 200GB. On what platform were you informed that you had 140GB available? After a long back and forth the manager said that they see it was confusing and apologized and sent me hourly reports for the 25th and the 28th. I still did not agree with the usage and cannot understand how data can disappear when you are not using it in high volumes. 17. I mentioned that I was a previous Mweb client and on leaving them I asked for my usage for the past 3 months so that I could make an informed decision on what package to take going forward. We had struggled with Mweb due to connection but never sufficiency of data. ( In fact Jan 2020 we used 128gig, Feb 107gig, March 149gig for the entire months respectively) 18. Seing that I was not going to get the pro-rata data issue resolved i thanked the nameless manager and left the issue to watch going forward. 19. On the 1 May i only received my new months data at 20h00 and the first thing i did was check data usage for the day of which it showed i used 3.952 gigs. ( without having being connected) I chose customer service option "8" to log a complaint and it is still ongoing. 20. We unplugged the wifi from the power source so that we could resolve the issue and IT REMAINS UNPLUGGED right now. I was told AFTER i said that the router was physically unplugged that it could be background apps running. 21. I have requested several times for an hourly report as the last manager gave me and to be put through to a manager on whatsapp as well as facebook messenger. I have sent a message to your page on facebook and called numerous ties but the phone remains unanswered. 22. To date I have been told that I was online even when i sent a picture of the router unplugged and that I have used 6.33 gigs since the 1 May 2020 which is impossible since the router has not been plugged in AT ALL during daytime hours. It has however been on during night time hours where there has been streaming and video calls. YET the data usage at night remains lower than during the day when none of those activities occur? How is that possible? 23. I cannot get through in ANY MANNER and am being totally ignored on all fronts and have not received the hourly reports as requested - I have been told that those reports do not exist and cannot be sent ( even after I have proved that I have received them before!) RESOLUTION: 1. I want this service cancelled AT NO CHARGE TO MYSELF and the monies paid upfront refunded with immediate effect. There will be no cancellation fee of R600.00 and I will send the router back within 24 hours of confirmation of cancellation. (Since I cannot be assisted in queries, the data gets stolen even when your router is physically unplugged and the supply is not consistant.)
105 replies
92 months ago
Disgusted - Ignored and over charged!
Disgusted with no service at all! We have a flight booking with SAFAIR. The booking was made as a standard ticket. The flight was changed as the dates booked by a third paty was incorrect and they did not add the sports equioment needed as they said they did not see an option for this when booking. The amount paid was R4805. The MOST EXPENSIVE flight on the corrected date which includes two bags plus the sports equipment as needed costs R4808. online. The difference is R3.SAFAIR do not want to make the change to add the sports equipment and want to charge an extra R285 each way to do so even though the rands and cents are as above. I have logged a complaint by telephone, e-mail, facebook messanger, whatsapp and on their site. They are unhelpful, have said that they never agreed to call me back at aspecific time implying that I am a lier which attacks my character and when asked for a telephone call was not even afforded the decency of my request. I have been ignored for the majority of the day except for an e-mail back this evening after closing hours when the supervisor has left for the day so I could not engage with her further on the matter. I dont understand how they can get away with this treatment let alone the excess payments for no reason except to make more money off a customer unfairly!
0 replies
107 months ago
SUIT WITH FACTORY DEFAULT NOT SEEN TO
<p>My daughter got a swimsuit from a local Durban swim shop. The suit was worn less than 5 times before my daughter got sick and had two operations. Therafter she travelled and once again the suit was not worn. The suit started coming apart at the stiching and this was a clear factory default. We handed the suit to the swimshio in April this year. Arena SA took two months to even address the issue, and did not come back to me even after promising to return calls. Lee from Arean JHB then send the pictures of the suit to Spain who came back saying that the suit has been worn too many times for the default to be addressed. The suit still smells brand new and has been well looked after and Arena are refusing to address the issue! Basic suits cost in the region of R1800.00 and that must just be pushed aside?? DISGUSTED!!!!</p>
0 replies
124 months ago
Ignored!!
Still to date we have had not one email or phonecall with any customer service feedback or resolution. This has not been brought under highest managment as requested and we are being totally ignored! Disgusted!! Your placating emails saying someone will be in contact mean absolutelly nothing!
75 replies
124 months ago
Vodacom cannot commit to service nor communication
I placed and order for the Iphone 5s special at the Vodashop Gateway on the 8 January. I was told the stock would be in by 1 Febuary and I could come in. Luckily I called firat as they did not jave stock nor do they to date have stock or are able to accomodate me. I was never called by Rochelle Robin mor the manager as promised and left several messages on severl occasions that were not returned. I took this up with headoffice who also promised to get back to me and escalate the issue and have also yet to actually do something constructive to resolve this issue! Their turnaround period is supposed to be 24 hours yet that commitment promise was broken too.. utterly disgusted! Absolutelly no service at all! Why do cuatomers always have to resort to posting on such a sight in the hope of a reaponse and resolution. This store continually doea not have stock yet others do. We were also promised covers by the manager in apology for initial bad service and so decided to stay with that store for the order but at what cost?
75 replies
127 months ago
Non communication and disregard!
I again sent details to HP on my ptinter and was again given the standard we will look into it for you.. this ti.eti.e by an actual personperson and not a stanard message but yet again totally let down as the matter has never been addressed and once again no one gets any resolve or returns communication!!
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (46.15384615384615%)
1 Star
6 (46.15384615384615%)