SM
Susan M
Active since Feb 2020
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Service
I am very disappointed with service I received from Hyundai Vereeniging. On the 28/11/2025 my car went for service. My brother was given a qoute of around R8000 for things that needs to be done on the car which they stated that service plan doesn’t cover. On the 15/12/2025 I called Hyundai Vereeging I spoke to Priscilla regarding the qoute n making a booking for service. She told me I need to pay R4000 deposit for parts to be ordered the balance I will settle when they are done with service. She booked service for 19/12/2025. On Wednesday I called her to inform her that I made immediate payment. She requested I send the Proof of payment. She responded with Thank you. On Thursday and Friday I received WhatsApp message from Hyundai stating that their looking forward in seeing me on 19/12/2025 with option to confirm or reschedule. I choose confirm. On friday(19/12/2025) my brother went to Hyundai Vereeging and he must told they don’t have parts for my car to do the service. No one informed from Hyundai that they still waiting for the parts that were order which is not fair on me. What a waste of Petrol from Orange farm to Vereeniging. They need to compensate me for that petrol.
0 replies
10 months ago
Makro Stokvel Account
i am disappointed and annoyed with service that i received from Makro. Last week Wednesday(18/06/2025). I've noticed on my Makro Stokvel Account R999 was deducted on my account based on the statement that they emailed to me. I Immediately send an email to the email address that is on their statement. I didnt receive any response on that email. On Monday(23/06/2025) i went to Makro Vaal to enquire. I was referred to Accounts department to get assistance. I was assisted by the Consultant his name is Monyadi which he was able to check and see what is the transcation for. On 16/05/2025 i made online purchase for Kenwood Airfryer, money was deducted on my Standard Bank account meaning was double charged. I transfer money every month on my stokvel account come November i just go to Makro accounts with proof of payments and my ID book then they will provide me with gift voucher loaded with the money i saved for me to purchase. I was told i can never make use of the Makro card that has my stokvel account number to do a purchase i must get gift voucher. To my surprise the transcation that was done on 16/05/2025 money was deducted on my std bank account and my Makro Stokvel account. Monyadi requested a screenshot of my bank statement showing the payment went through successfully when i was making the payment on 16/05/2025. He informed me his sending the escalation to relevant department to assist with adjustment till today i havent received any update regarding the complain including the email that i send on 18/06/2025. I want money to be refunded and that Stokvel account to be closed. I will ensure that i tell my friends and family who opened the Stokvel account to close them and never shop @ Makro because of the level of service i received from them.
56 replies
18 months ago
Insurance claim
i am writing this review with my heart full with Joy and happiness. Thank you for approving my claim and assigning FR Panelbeater. i am happy with the work that they have done in less than a month. i cant stop telling my friends,family and collegues with the service i received from you and i'll be referring them to join your insurance. my car is like its new. Thank you so much. I am grateful. You are the best. Keep on doing the great job. I will forever be grateful to a colleague who told me about you. I moved from first for women to you. i am happy with your service Less premium and reasonable excess.
53 replies
18 months ago
Best Service
i am writing this review with the heart full of Joy and Happiness. My insurance referred my car to be repaired by FR Panelbeaters. it was booked in on 30/09/2024. When arrived them they notice that on their checklist there's another part that was not included on qoutation with insurance. They informed me that i request needs to be submitted to my insurance for additionals to be authorised. They informed me that my insurance approved that they are waiting parts on back order. Every two days they were updating me via sms.And i thought the process will take a month. last week tuesday i received sms that my vehicle is currently in wash and quality inspection. Wednesday i received a call from Panelbeater telling me that my car is fixed i call come and collect it before 17:00 I couldnt go on that. becase i was @ work. The following day went panelbeater to collect the car. The gentlemen that were assisting asked ask how did we get there informed them i took a taxi and they were dissapointed that i didnt request UBER as on 30/09/2024 they did request one to take us home. I just wanna say Thank you so much for FR Panelbeaters. The service is on point from the receptionist, consultant assign with Naked insurance queries and mechanics. My is brand new its like to was never broken, i will refer my family members, collegues and friends. Keep on doing the great work. You are the best.
0 replies
18 months ago
Copy of contract
I am VERY annoyed and disappointed with the service I received from Avbob. In 2019 I went to Avbob(Vanderbijlpark)to amend the banking details to my account as my brother I wasn’t able to afford the premium anymore for my mother's policy. Provided the consultant with all the supporting documents to make that change and were informed they were changed. So the debit orders have been going through my account without any issues. In August I went to Vereeniging to check my policy to check when can I claim for cash back consultant informed it’s October n also requested for copy of contract mine n the one for my mother which goes off on my account. Consultant informed I need to call the call centre as she can assist. Late week Thursday I went to Avbob in Johannesburg the one next to Nedbank near Carlton centre. I was able to get my contract then I requested the consultant to assist with my mother’s copy of contract. Consultant informed he can’t assist because on the system it reflect a different person that is paying for the account n he can’t assist. I informed the consultant that the debit order goes off to my account showed them my bank statement as proof that account belongs to me. He then printed a document showing the people that are covered on my mother’s policy n the beneficiary. So what happened is that the person that amended the banking details in 2019 decided to load banking details and not amending the initials and surname hence the consultant said it reflecting a different person. After showing him the proof he then decided to search of copy of contract on system. After 15-20 minutes he send he can’t find the contract. So I asked if he can’t request from their back office to assist in sending to me. He then called the call centre n spoke to the consultant then he gives me the phone. The consultant said she wants to ask two security before she can assist which I don’t understand because the consultant @ branch already verified me. Which she asked more than two questions then she placed me on hold. She comes back with the same thing stating that system reflects a different person that pays that policy I then explained to the consultant that with consultant @ branch were able to establish what went wrong n his going to request for initials and surname to removed and my details to be loaded because he gave me the form that I needed to sign n made a copy of ID. She then requested to speak to the consultant @ branch, they spoke n place the call on hold. Consultant @ branch requested that I hold while still busy assisting other customers. I was placed on hold for more than 20 minutes she then come back said she can’t send the copy of contract to my email address. I then said if she’s not comfortable in sending to my email address she can send the document to the consultant @ branch then he can print it for me. She requested that I give to consultant the phone. They then decided they not gonna send it I must come with the person who’s reflecting there. I spend two hours @ branch with no assistance. I am not gonna come with my brother with the error that was done by them to removing the details of my brother. Avbob better send the copy of contract to the email address that I provided over the phone to the consultant. If next week passes by I am going to take the matter to OMBUDSMAN. The call was around 13:30-14:05 the better lesson to that call send that contract because I wanted to check how come my mothers policy doesn’t have cash back. She been loyal to them n never missed any premium. Because that policy it’s now 29 years. And earlier this year people we getting vouchers of R500 and some of them had a policy for less than 5 years. But hers it’s more 29 years Avbob didn’t think my mother deserve that. I think it’s time we move to another insurance company who will value us
53 replies
25 months ago
Extended Service Plan
i am writing this review with Joy and happiness in my heart. i would like to Thank Liquid capital and Best consultant that assisted me on 02/04/2024 her name is Mapule Keetso. Since i have extended service plan with Liquid capital i was enquiring since my car is due for service(60 000km) what is the process that i need to follow to take my car for service. Mapule checked that the insurance is still active(up to date) and when she checked on the system she told me that i was suppose to take the car for service last November which i was not aware that i need to take the vehicle for service yearly and even it hasn't reach stipulated kilometers. I was shocked but Mapule was able to calm me down and told me that she will send the for request/escalation for Goodwill. Requested i send supporting documents to send the request so that she can attached to the request that she is going to send and i told her that i will send the documents on Wednesday. Wednesday she send me an email to reminding me to send the documents. She then send the request and the same day she called me to inform me that the request was approved and that i was giving 7 days to take the car for service. i was in disbelieve because i was skeptical that the request will be approved. the car was taken for service on Friday(05/04/2024) @ Vereeniging Hyundai. I am happy and grateful to Mapule and Liquid capital Liquid Capital really showed me that i am not just a number and i really to matter and their customer come first. Since last week Wednesday i keep telling my friends and family regarding the level of Professionalism and great service i received from Liquid Capital. Come October and November i'll be renewing my service plan with you guyz To Mapule i have no doubt you go far with the level of service that you have provided to me. Thank you so much and God bless you. Baie Dankie/Kea leboga/Ngiyabonga
0 replies
30 months ago
I am still waiting for the recording
Last week Thursday I received a call from consultant from 1st for women regarding feedback on my claim. She told me that they listened to the call n telling me I was advised regarding payout for a claim will be R1000 based on the premium n I was not never given options regarding payout. She said the claim is per incident n in this case I put in a claim for two tyres n meaning the only gonna pay that R500 because the other R500 they will subtract for excess. I am shocked because if it was gonna be a claim for 4 tyres they were still gonna pay for R400. My tyres brand is Good year each tyre cost around R1400. When we end the conversation I requested for a recording for the day I took the insurance till date I haven’t received that. What I received an email from them the approval of claim. The cost of damages to my tyres as per qoutation from tiger wheel is R4059.20. As per their approval they are going to pay R2029.60 n I must pay R2029,60 on the conversation with the consultant was never told that I got the shock of my life when tiger wheel called me on Friday while I was doing preparations for the funeral for my uncle. Consultant advised I should check my emails 1st for women should’ve send me that as well n while we still on the phone I checked the email n I was able to see that email. Where will I get that kind of money because the reason I took the insurance it was to avoid such stress. Tiger wheel cannot order the tyres before the full amount is paid. I have a car but for the past three weeks I am unable to make use of it especially when I have to go to work. If I am not gonna get assistance the best option will be going to the ombudsman to get this resolved.
131 replies
31 months ago
Very annoyed n fed up with 1st4women
Last year September I took insurance for tyres with 1st4women. Recently I had issues with my tyres. I called on 18/09 to put in a claim. I was given this reference number(952176219/02) n email address to send quotations for tyres which I obtain from tiger wheel, screenshot of vehicles disk and photos of tyres and i was told a consultant assign to my claim will call me. I send the documents on 20/09 and never received any update. I called on 27/09 to do a follow n my call was answered by Victoria n she connected to claims consultant which I don’t recall her name after providing my claim number n checking the status she said the claim is approved n the line was disconnected(insufficient airtime)while giving more information. She didn’t have the decency to call me back. Bought airtime called back the calll was answered by Thato, she told me I am covered for R1000 n meaning I must pay the difference on that qoutation. I told her when I was taken the insurance I was never told that. I was informed the insurance covers the tyres. She said she will escalate to the consultant assign to the claim to call me back n also request the consultant to request for the recording of the day a took the policy. I told Thato when the consultant call me back can they call me @ 14:15 it will be my lunch break.It’s 01/10 and I haven’t received a call or email regarding this issues.
131 replies
38 months ago
Irate
I took the scratch n dent insurance in September last year on 17/02 I called the the contact centre to cancel. Scratch n dent was cancelled and continued with the one for short fall and one that covers for wheels. On the 20/02 I had a shock of my life when I was debited twice R169,29 and R326,03. I want my refund as I am not going to reverse that debit order as it’s going to affect my credit score. I’ll switching my insurance to another financial as I also have comprehensive insurance with themselves
56 replies
38 months ago
Irate customer
In September 2022 I installed tracker device on my car n I took the CARE package n I was told I’ll be paying around R200. I notice that they were debited more than that. I didn’t have time to call them until on 17/02/2023 when I received a notification that I will be debited extra R260 that’s when I lost my mind and called their contact centre my call was answered by consultant called Puleng Tlhale from product support who told me the reason I’ve been charge extra is activated notifications on the tracker app. She told me that is for receiving sms from tracker regarding movements of my car and I told her I never received any sms what I normally receive it’s a phone call if my car is passing on high risk area or to call me if there’s movements to check if everything it’s order to find if I am the one driving the car. She then went to the system to check the sms’s are been send, she come back asking if I have ported to another network I told her I did that 7 years ago n she said that could be the reason but she will refer to the department where they will check if the sms are send or not n also told me a request will also be send to finance department regarding extra amount that I’ve charge to process a refund. She told me I’ll receive feedback within 72 working hours n I asked her which will on what day n she said Tuesday. It’s Friday I haven’t received emails, call or sms. She did guide me to deactivate that notifications on the app. Meaning I’ll be debited R200. On 20/02/2023 I had shock of my life when the debited R468.04. I want my refund as I don’t want to reverse the debit order as it’s going to affect my credit score n what they are doing it’s such an inconvenience because I didn’t budget for that amount
112 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)