KG
Kerusha G
Active since Feb 2020
29
Reviews
0
Industries
Reviews
29 reviews1 month ago
Pre-Authorization Process
I’d like to commend Dylan in the clinical department for the outstanding service he provided. He was incredibly patient with me on the call and took the time to explain everything thoroughly, making sure I fully understood each step. It’s rare to come across someone so calm, knowledgeable, and willing to go the extra mile to assist. Dylan never rushed the conversation and handled all my questions with professionalism and clarity. Thank you, Dylan, for turning what could have been a frustrating experience into a smooth and pleasant one. Your excellent customer service is truly appreciated!
1 reply
4 months ago
Claims process
I called on behalf of my brother as I am mandated ,to query why a specific portion of his claim was not considered, especially since the matter was pushed through Emergency Assist even though the proximate cause was lightning. I was assisted by Treasure and from the very beginning it was clear he had no intention of genuinely helping. Instead of applying basic first-call resolution, Treasure immediately said he would “refer to the TM and the claims handler” but added that they had already left. I questioned how a department can function without a team manager on duty, especially when first-call resolution is supposed to be part of their service. He placed me on hold , clearly in a panic once he realised we actually understand policy. When he returned, he read from the notes and claimed the portion being claimed for was “outside the boundary wall.” Not all of it is. I explained this and asked about the part that is within the boundary. He continued arguing, as if we don’t know our own property layout. I then questioned what type of *********** assessors MiWay uses if they cannot distinguish between what is inside and outside a boundary wall. They are welcome to reassess. Treasure then insisted on directing me back to MiHelp / Emergency Assist because the claims department allegedly advised that the loss “does not fall under the claim.” This is exactly why I called in the first place , to understand why a lightning-related claim was pushed to emergency assist instead of being processed as a normal claim. I again requested to speak to a team manager. After unnecessary back-and-forth, he finally agreed and placed me on hold for six minutes. He then came back to say that no TM was available. I said I would wait, and then he returned saying they would “appoint another assessor.” Why did I have to argue, explain basic procedure, and practically beg for assistance just to be told something that could have been done from the start? What is going on at MiWay? Is this the standard of service your claims department delivers? You should know that the success of an insurer is built on how well claims are handled , whether approved or declined. Yet I had to fight for the bare minimum. This entire experience was unprofessional, frustrating, and completely unnecessary. A simple reassessment or a direct transfer to a team manager should have been the first step, not the last.
53 replies
6 months ago
Quick and Efficient
Super super happy with how quick & efficient Asendia was with my delivery from Shein!! I received multiple updates and was never in the dark. Thank you
0 replies
6 months ago
Quick and Efficient
Super impressed with the quick and efficient delivery! Thank you
0 replies
10 months ago
Krystal Padayachee processed my pets claim so efficiently
Krystal Padayachee processed my pets claim so efficiently. Awesome service.
53 replies
14 months ago
Thank You
Nolwazi, Tiyani, and Tukedi, I can’t thank you enough for the efficient claims process. Your compassion, kindness, and the most beautiful bouquet of flowers truly touched my heart. It made me feel incredibly valued and cared for, and I appreciate it more than words can express. You are all absolutely amazing!
53 replies
15 months ago
Awesome
Medihelp has been awesome to me while I was with them for the 2years. Lots of co-payments, so best to take up gap cover. The only reason I had to leave was due to the major premium increases which were not ideal for me.
53 replies
17 months ago
Awesome Service
I had the pleasure of dealing with Jerusha Reddy as my student advisor. She was so efficient and extremely helpful. She guided me every step of the way and had so much patience. I appreciate you Jerusha. I am now looking foward to next year :)
56 replies
24 months ago
Harassment
These people have been calling my mother non-stop for a contract, she has politely declined twice and they still call her. They ended up calling her 4times in one hour? What nonsense is this!! This goes against POPIA. We also had an ill family member and these guys keep phoning like its an emergency. Imagine the anxiety!! Go to hell Cell C
53 replies
Review Distribution
5 Star
17 (58.62068965517241%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (41.37931034482759%)