DP
Diane P
Active since Feb 2020
26
Reviews
0
Industries
Reviews
26 reviews11 months ago
Stay away
Absolutely dreadful customer service! Great experience if everything goes smoothly, any changes and they are absolutely impossible to reach. When you do reach them you get a call centre in India where they don’t actually give a toss. Dreadful experience stay away!!!
0 replies
11 months ago
Worst service ever!!!!!
Honestly the worst customer service experience ever!!! Over 30 phone calls to their call centre based in India where I was put on hold and got no help whatsoever. Eventually found the number for someone senior in the business and my issue was resolved almost instantly it was that simple!!!! They’re dreadful! Stay away!! Incase anyone out there is battling and desperate for help with this company contact Lori Joffie on 083 432 3788
0 replies
12 months ago
Absolutely dreadful quality
Absolutely dreadful quality. I tried to remove the plastic layer to realise that’s the material. Absolute ****! And no way of returning the goods . Stay away from them
0 replies
15 months ago
outstanding service
what outstanding service! from start to finish they were quick, organised and super nice to deal with. highly recommended!!
0 replies
15 months ago
Dreadful
The most dreadful man to deal with. He’s rude and patronizing and unprofessional. I am horrified by the he spoke to me!! Stay away.
0 replies
18 months ago
Definitley not the Company they used to be!!!
When I chose them for the initial installation they delivered on every level. I recently got them back to service the shutters and the experience was so bad that I wanted to mention they are definitley not the same co anymore. Not sure if there are new owners or what has happened. The stars are for the guys who came out and did the actual servicing, they were amazing, they get 5 stars. Dealing with the admin at the Co gets zero.
0 replies
29 months ago
dreadful experience
absolutely dreadful on every level. they ignored the delivery instructions and we battled to get delivery. then they delivered something not as advertised. now to get them to collect!!!! absolutely impossible. penny wise pound foolish dealing with these guys
72 replies
29 months ago
outstanding service
due to an error on their website I received totally the wrong thing. They handled this so well and passed a full credit. Was so impressed I reordered what was now the correct thing and would happily deal with them over and over. 10/10 for handling a mishap so professionally!! and thank you
0 replies
34 months ago
Excellence
I had to comment because this company really deserves the utmost of praise. I am consistently blown away by them on every level. Well done and thank you for the outstanding service!
0 replies
37 months ago
dreadful service
absolutely dreadful service! such an expensive brand and honestly the worst service back-up.
0 replies
Review Distribution
5 Star
8 (30.76923076923077%)
4 Star
3 (11.538461538461538%)
3 Star
0 (0%)
2 Star
2 (7.6923076923076925%)
1 Star
13 (50%)