BJ
Bronwyn J
Active since Mar 2020
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
TFG email spam is against POPIA and needs to be reported.
TFG sends SPAM to my email addresses, even though I never subscribed. When I unsubscribe, they ignore me and still send spam. I have reported them before, but it doesn't stop. I'm now receiving their spam at my work email address. I don't know which ***** data brokers they are using, but this is completely ********* and against POPIA. How do I take this further?
56 replies
22 months ago
Brandon at Computer Mania Canal Walk delivered exceptional service!
I visited the Canal Walk store last weekend to buy a new laptop. Brandon, the salesman who assisted me, was there. He listened to exactly what I needed and didn't try to oversell or upsell (unlike other electronic stores in the mall). I kept moving between multiple stores to compare options. Brandon was very knowledgeable and asked many questions to evaluate and recommend the right laptop. I am extremely happy with my purchase. Brandon is an asset to the business. He is friendly, very helpful and knows what he is talking about. I can't thank him enough.
53 replies
27 months ago
A legal firm harassing the wrong person for an outstanding debt
For the past year, I have been harassed with emails from a debt collection company. Each email gets more and more aggressive as they try to intimidate the recipient to pay their outstanding account. I have responded to the emails multiple times to tell them that I am NOT the person that they are looking for. I have called the company multiple times to tell them that I am NOT the person they are looking for. Each time I call they ask me for my ID Number because they need to look up the account. I tell them that the account is not on MY ID number because it is for SOMEONE ELSE. Then they say "Sorry, we can't help you." I have subsequently informed them that if they do not stop the harassment, I will expose the fact that they are disclosing someone else's personal information (the person with the outstanding account) to a third party (me) that is of reputational damaging nature (I now know that this person is in trouble for an unpaid amount). This must be against the POPIA Act. How can a Legal company, Munnik Basson Dagama, not take this seriously?! What if the person who should be receiving these emails is unaware of the outstanding amount and could have settled it ages ago? Must he/she now be blacklisted because the company keeps sending their demands to the WRONG PERSON? And why, oh why do they not listen when I've told them via email and telephone that they are making a huge mistake here?
172 replies
41 months ago
Vox takes passing the buck to a whole new level.
Summary: I ordered uncapped fibre to my home with a UPS so that I could enjoy internet connectivity during load shedding. I chose to get this service from Vox. Both are on one quote, very specific. They delivered a solution that does not work because the hardware they provided is incompatible – with each other! The UPS does not connect to the fibre box. Easy solve, right? Change the UPS or change the fibre box. It is a no-brainer. So one would think that, when I brought this to their attention at the beginning of the year, they would have resolved it by now, but no…. I've endured months of Vox passing the buck to Frogfoot and Frogfoot passing it right back. And I'm the buck - not fun at all. I received a quote for a service which I accepted. Vox has taken my money, month after month and done nothing about the fact that I am paying for a service that does not work during load shedding! Detail: I have been both a corporate and individual customer of Vox and have always thought highly of their service. This was until I had fibre installed at my home in January 2022. I ordered uncapped fibre and the installation partner they assigned was Frogfoot. As part of the same original quote, I ordered a UPS to assist with connectivity during load shedding. All was fine until load shedding started and we realised that the UPS is incompatible with the fibre box installed by Frogfoot. I immediately called the sales specialist that I had dealt with to report the problem and he logged the query with the technical department. From then, what followed was a pass-the-buck exercise of Olympic proportions as Vox passed me to Frogfoot who then passed me back to Vox who passed me back to Frogfoot and it continued for the entire year. I am so happy that “all calls are recorded” because this will prove the events that occurred. 1. I accepted the quote and within days, I received my Vox branded UPS. 2. About a week or two later, Frogfoot arrived to install my fibre. 3. When load shedding happened, I realised that the UPS is incompatible, and I called Vox to report it. They passed me on to Frogfoot. 4. When I spoke to Frogfoot they were adamant that I must deal with my service provider who is Vox and that they don’t deal with customers directly. 5. I tried to get this resolved with Vox but again I was handed over to Frogfoot. 6. Eventually I managed to speak to someone at Frogfoot who looked up the quote and confirmed that when Vox sent the order for the installation, they specified the fibre box (Calix 812) and that, if they need to replace the box, Vox will need to send them a new order. 7. I have had Frogfoot fibre in the past with MWEB (prior to Vox) and I had a more modern fibre box, so I know that this is not the only box available through Frogfoot. 8. The Calix 812 has a port that is outdated and incompatible with all modern home-based UPS devices. 9. This meant that Vox, requested hardware that was incompatible with their own UPS that they had already delivered to my home. 10. The options were clear. I needed a new fibre box or a compatible UPS. 11. For months, I continued to call Vox and Frogfoot to get this matter resolved. 12. In October, Vox told me that they could not give me a different UPS because this is the only one that they use. I could not believe it!! Surely, if this is their only UPS, they would only request compatible hardware from their suppliers. 13. In the meantime, I had to find a solution. However, due to the old, outdated port on the Calix 812 – it was difficult to find a UPS that is compatible. I eventually purchased a UPS to the value of R1 500. This UPS is an older model and only lasts for 30 minutes during load shedding. So, I continued to call Vox and Frogfoot to chase up on my problem. 14. In the months that followed, I had to explain the situation to people over and over and over again and got transferred from Vox to Frogfoot and back. Every time someone told me that they would call me back, they did not. I would be patient and wait, then call back again. 15. In December, I had just had enough. I called to follow up and was told by Vox that my issue had been “closed” so they were not doing anything about it. This is when I decided to email the CEO. 16. A lovely woman named Enid called me back and I told her the story again. Today, she told me that she has “good news and bad news” for me. a. The bad news is that the “product manager” refuses to order a new fibre box for me at no charge (even though Vox requested this box in the beginning) and I will have to pay for “a whole new installation” which would cost me around R1 700. b. The good news is that Vox is prepared to refund me the R75 paid for the UPS every month since January. c. And…. My problem is still not solved. So, my view on Vox’s customer service ethic is as follows: This company is happy to deliver incompatible hardware and then make it the customer’s problem when it does not work. Rather than owning up to the fact that somewhere, in the beginning, an error was made. I am their customer, and I have paid for a service every month without fail that is meant to be consumed using hardware that they delivered. The hardware they delivered is incompatible with each other and has not worked since inception. • So, they are happy to bill me month after month for a UPS they KNOW is incompatible. • And guess what? In January I will be paying MORE for their service. So, they are happy for me to continue for another year paying for incompatible hardware. It is diabolical! This makes me wonder how many other consumers are experiencing the same issues.
396 replies
42 months ago
Vox supplies incompatible devices and then ignores me for months!!
I have fibre to the home with Vox and Frogfoot. I was first sent a UPS that I’m paying on a monthly basis, then Frogfoot installed the Fibre box and modem. It was immediately apparent that the UPS device could power the modem but did not have an adaptor that is compatible with the Calix 812 Box that was installed by Frogfoot a few weeks after I received the UPS. I have reported this to Vox on multiple occasions. They need to either give me a compatible UPS or have the fibre box changed. Today I have called eight times from my mobile phone - super expensive! And have been disconnected seven times during the cal.. I am now holding on call number it has been almost 10 minutes and I still haven’t had an opportunity to speak to a human. I am really disappointed in a company that I’ve always thought highly of. Their sales service was brilliant, Frogfoot’s installation was excellent. But when I try to get after-sales help for incompatible devices that they supplied and I get ignored.
0 replies
45 months ago
Best plumbers for excellent service Amien and Yasir - Solarwise!!
My geyser burst on Sunday night and I called Outsurance to lodge a claim first thing on Monday morning. They assigned Solarwise Plumbing to help me. Within a short time their team were at my door to assist. I needed a new geyser and it had to be moved to a more compliant location - big job. Later in the day, Amien and Yasir arrived to install my new geyser. These guys were so professional and so awesome!! My 20-year-old son was asking me whether he should become a plumber! I just wanted to say a big thank you to Amien and Yasir. They worked until after 8pm to make sure that everything was working, that they’d cleaned up and documented their work. It is an absolute pleasure to meet people who are so good at their job and so passionate about delivering excellent customer service. Thank you Solarwise!
0 replies
45 months ago
Outsurance and Solarwise Plumbing - AMAZING service!! Geyser claim.
My geyser burst and we had water everywhere! After a hard night of mopping and drying, I called to lodge a claim. The agent on the phone was very empathetic and super helpful. Within a very short time there were plumbers from Solarwise Plumbing at my door. They came in and quoted. I paid my excess and a brand new geyser was installed the same day. I am so grateful that I had insurance and I found Outsurance and Solarwise amazing!!! The two plumbers, Amien and Yasir were extremely professional and worked until after 8pm to make sure that everything was working, that they had cleaned up the mess and that we were happy with the results. I really want to say thank you.
134 replies
55 months ago
Is this a VOX scam? Are they a victim or implicit?
I received a call today from a debt collector stating that my VOX account has been handed over for collection. Firstly, I have never had a VOX account. When they asked for my personal information, I asked what they have on file and they gave me an email address that I’ve never had. They also had an email address for my ex husband which he’s never had. I believe that this is a scam. Whether or not VOX is involved, is in question.
106 replies
62 months ago
Worst Internet connectivity ever.
I have been an MWEB subscriber for many years and have loved their service until the past two years. I upgraded from ASDL to Fibre and since then - my internet connectivity has been a joke. I'm lucky if it connects. On recommendation from their tech support team, I spent money buying a new router. This made absolutely no difference. I upgraded to a 100meg line - no difference. ADSL was so much more reliable. Most of the time, we can't connect. The wi-fi is useless!! My son had to run a LAN cable from our living room to his bedroom so that he could do schoolwork from home. I work from a home office and use my CellC LTE when I know I have to be online. We've called multiple times. I've logged queries. I've even paid to have someone at my house. I've just spent a long time holding on the phone - desperate for help. I'm at my wits end.
0 replies
62 months ago
Buy your car through Get Worth - you won't be sorry!
I recently purchased a car through Get Worth in Montagu Gardens, Cape Town. Buying a car is a big investment and from the moment I met the team, I knew that I was in good hands. I worked with Bianca and Chantelle. They were fast, efficient and got me a better finance offer than my own bank! I was almost in tears when I saw the big red ribbon on my car as I went to take it home for the first time. The car had new tyres, was immaculately clean, had just been serviced, and they even gave me a full tank of fuel. They think of every little detail and the overall experience was phenomenal! I recommend them to anyone who is in the market for a quality car and excellent service.
53 replies
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (57.142857142857146%)