CK
Claudette K
Active since Mar 2020
15
Reviews
0
Industries
Reviews
15 reviews43 months ago
Horrible Customer Service
Motus Renault in Tokai has not once or twice disappointed me with their service but a third time too. First when I booked my car in to have them check why my Kiger was losing power on hills, they told me I needed to book the car in for that, which I did only to get there the day and having been told their machine is broken. Why not tell me this before. Then I went back because my battery which is only 7 months old died on me when fetching my son. They told me they've ran the checks and battery is 100% only to find a month later once again the battery dies on me and both the Renault assist gents told me they had been out restarting Kigers with exactly the same error. Now , i want the battery changed for a new one or im taking this further. I never wanted to buy a Renault because of issues they have had over the year s and then I thought let me give them a try this time. Epic fail!
0 replies
61 months ago
FNB is the worse bank in south africa
I was told i needed to go into a branch to verify my fingerprints in order to access my account information, I go in spending 2 hours in a branch which also ended up in a mess as the employees posted me from one place to the next. I call in to get my account details and they tell me they cannot give me any information i have to go into the branch. How are you still operational as a bank?
53 replies
63 months ago
Worse Service!!
FNB has the worst service of all the Banks. After I contacted them with possible fraud and blocked my card and also asked to close one of my savings accounts as i do not use it they have now blocked my banking and online app and i can only get access by answering a list of questions that is so old i dont remember dates they then tell me during this pandemic i must go into a branch to have my fingerprints taken, who are you a bank or new police station. I will never ever recommend FNB to anyone of my friends and family. I myself work in Financial services and can only imagine what a customer would tell me if put them throught the rig ma roll FNB just did to me. I want my accounts closed and the monies left in my smart account transfered immediately.
168 replies
68 months ago
debit card expiry
I went to draw money today and got a message on the atm card about to expire. I have not received a sms or any noticifation from Standard Bank regarding this. Please advise.
53 replies
69 months ago
Fed Up
i have advised FNB debt review department several times that i have left my debt counsellor as they werent paying my accounts on time. They keep sending me emails that i need to go through my debt counsellor to get latest oustanding balances and statatements. What is it that you are not understanding from advising I have removed myself from the debt counsellor? I also keep receiving old statements and the balances brought forward are higher outstanding than before and I have been paying monthly. Please fix this account asap as I wish to finish this account before I move over to Credit Ombuds with a complaint.
106 replies
70 months ago
Not Happy
i just recently checked my credit report on Sanlam website and was clear of adverse information last month. I check today and it shows a judgement of Old Mutual that was removed in April already with all other creidt bureaus via Old Mutual. I went and checked Transunion, Experian,Xds,Compuscan and Clearscore which is cleared of this judgement. How is it that this removed information has been added by you and with a date 1 Jan 1900 which doesnt even make sense. You are harming my credit profile with loading the incorrect information. I want this removed asap.
106 replies
71 months ago
I want my report fixed
I have found on Transunion website as part of their general information that if you have a payment arrangement in place and been paying it that the negative payment profile gets removed however I have been told by Transunion agent that this is not true, so how do you advise people regarding their debts but you then say that the information isnt so. I now have sent this to Experian, COmpuscan and XDS. The NCR and Credit Ombuds
105 replies
72 months ago
Very Disappointed
I logged a call to reverse a payment that was suppose to go off only at end of May however this morning I find the payment has gone off and now my bank Standard Bank is refusing to reverse it after telling them that the payment had already gone off for April. Is it not my money you suppose to look after? Now they telling me to contact Vodacom directly as they do not reverse payment for Vodacom. Again it my bank account and Im suppose to come first. Im very disappointed in this. In this time when you need your money your own bank refuses to assist you. I mean who is this person on email to tell me no they wont assist, with my own money?????
210 replies
73 months ago
FNB debt review no help
I have advised FNB that the debt cousellor I was with didnt pay my accounts correctly and I removed accounts from them and with this asked for fnb to assist me with a payment arrangement and reversal of interest to pay off the outstanding amount quicker and they have still to date not read my emails properly instead replied that I needed to contact my debt counsellor after explaining the situation. I will be logging a compliant against them with credit ombudsman as well.
210 replies
73 months ago
Update my credit report urgently!
My creditor has sent emails to bureaus to remove the judgement on my report on the 9th March already however I see you still have it flagged. Please have it removed soonest.
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
14 (93.33333333333333%)