SM
Silindile M
Active since Mar 2020
18
Reviews
0
Industries
Reviews
18 reviews11 months ago
Terrible Service
If there was option to rate 0.1 I would have selected it. I placed an order on the 11 May up until now I have not received my order. I sent an email to old school on the 13th May to check the status of my order, up until now no has responded to my email, no update on my order and they don't have a telephone number that you can use to contact them. Their service is very disappointing.
0 replies
11 months ago
Terrible service
If there was option to rate 0.1i would have selected it. I placed an order on the 11 May up until now I have received my order. I sent an email to old school on the 13th May to check the status of my order, up until now no has responded to my email, no update on my order and they don't have a telephone number that you can use to contact them. Their ser8is very disappointing.
0 replies
11 months ago
Excellent service
This was my second order, very happy with product, service and delivery. My order arrived before estimated time in both instances
0 replies
15 months ago
Terrible Customer service
I placed an order an Sunday evening and Monday morning I was told 1 item has been cancelled because of stock availability, I did not say anything about that. I placed another order Monday evening only to get an sms on the 29th January saying some of the items have been cancelled because of stock availability. When I went online to check stock availability, stock is available on all 4 branches in KZN area and today the 30th January it is still showing stock available, I even tried to add items to my cart and they were added successfully. My question is why lie and say stock is not available and why not try find stock from other Branches in the area? there were items from the same order that were delivered from Cornubia Branch because Pietermaritzburg did not have stock they arrived yesterday, why didn't they do the same for these items? We choose to buy for more than R500 so that we can get a free delivery , now who is going to pay for the delivery fee since these items cost less than R500? I need makro to issue me with a voucher for delivery fee so that I can re order these items because clearly they were lying. I have sent numerous emails and and WhatsApp message , with no help . Makro service is pathetic , not sure what happened because they used to care so much about their customers. I tied calling the online number with no luck.
159 replies
27 months ago
Very Happy customer
Thank you for the great service, I was a bit worried after reading all the reviews, even though my parcel was shipped a bit late because of some books not available in stock, but I still received my order in time, my order was shipped on the 10th January and it arrived yesterday late, on top of that my area is in the outskirts.
0 replies
28 months ago
No Communication, very disappointed
I placed an order on the 26th December and requested to cancel it on 27th December because I was told some of the items were not available on stock ,I requested an online credit so that I can re order and buy alternative products but for some reasons The Makro store in Pietermaritzburg that was preparing my order did not receive any communication about my request to cancel my order . When I contacted Makro online I was told to reject the order when the courier delivers of which I did, that was on the 27th December. I have been sending emails and calling to do a follow up on my credit with no luck , there is nothing on my profile and no one is responding to any of my emails. I received a call from Pietermaritzburg Makro on the 29th confirming that my order was refunded to the original method of payment, when I asked if they did not receive a request to get a credit they said no one informed them about a credit. Today I called to do a follow up on my order and I spoke to a rude consultant, who kept on making excuses, when I told him about several emails that I sent with no response he told me that no one was responding because it was the holidays and staff was not at work but I made several calls since the 27th and I spoke to several consultants who were at work, when I asked why there is no store credit he said the matter has been escalated to the relevant department and that my refund has not been processed, after it has been processed I still need to wait up to 8 working days for funds to be reflect, that is not acceptable. You cannot keep my money from the 27th till the 3rd January and tell me that nothing has been done yet, I explained that I needed to re order before the schools open. There is no communication from Makro at all. Very disappointed. I need this to be sorted as soon as possible .
129 replies
29 months ago
Legal team not helpful
I have asked several times via email and telephonically for Finchoice to remove the Finchoice wallet that is currently listed on credit bereau as in arreas, the account was paid in full 2022 July. Legal team promised to sort it out but I have been checking and the account is still showing as in arrears. Could someone please sort this out. It's really irritating that whenever I need Finchoice to take the matter seriously I have to write a review on Hello Peter. This should have been resolved long time ago. It's my name that is listed incorrectly.
129 replies
30 months ago
No communication, very disappointing
I made payment on the 30th May and up until now my payment has not been allocated, when I contacted Finchoice they kept transferring my calls to people who never picked up. When I finally got through to someone I was given an email address to email but up until now no one has responded to my emails, this is the last resort to try and get this sorted. I'm really disappointed at their service!!
839 replies
37 months ago
Excellent Service
I am very happy with ICB support service, they are quick to respond to your enquiries. I wrote my first exam December last year and everything was in order, submitted my POE in time and it was 100% complete before the due date. I wrote again my second exam on the 4th April, I had technical problems, I could not enter the exam room and they were available to assist me. I completed my exam in time. Overall I am very happy with their service,
0 replies
38 months ago
Very disappointed
I have a credit card with ABSA and my account is in arrears, they have handed over my account to different attorneys. I received an email from 1 company asking me to make arrangements for payment within specific days and immediately I replied to their email but never got any response few days later they send a different company for collection, same thing happened I replied to the email but up until now no one has responded to my email, so how am I going to resolve this issue, if no one is willing to help or reply to my emails? What irritates me the most is that they keep sending one and same thing every day and when I reply as stipulated they never respond.
53 replies
Review Distribution
5 Star
5 (27.77777777777778%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (72.22222222222223%)