DS
Dominic S
Active since Jul 2011
24
Reviews
0
Industries
Reviews
24 reviews67 months ago
Incredible service from Circuit City Electronics
A huge shout out to Circuit City Electronics and Steve Nossel. I recently had an issue with my Jabra Elite 75t wireless earbuds. I sent an online support request to Circuit City and had a reply within 10 minutes. Within an hour I was told I would get a replacement set of earbuds. The next morning a brand new set was delivered to my door. It's rare to get this kind of after sales service and support, but Circuit City and Steve appear committed to delivering outstanding products and backing them up! My replacement earbuds have been working flawlessly, thank you again Steve.
0 replies
75 months ago
Voucher code invalid and not providing Miles refund
I bought a Netflix voucher through Discovery Vitality using Discovery Miles. The code was invalid and not being accepted by Netflix. I asked them for a new code. They didn't respond within the time frame specified in their auto email. Later on, Netflix debited my credit card for a new month. I no longer need the Netflix voucher. I then requested a refund of my Miles. I received a phone call over a week later from Farana (spelling?) saying she was sorting it out. That was now a week ago and I've still not received anything back from Discovery.
168 replies
77 months ago
Outstanding sales service and delivery
I contacted them to check which would be the fastest way to get an order I planned on placing. They gave me a detailed timeline and that I could expect delivery by the Thursday. I ordered and the order actually despatched the same day and delivery was made by 09h00 the next day (Wednesday). Well done!
0 replies
80 months ago
FNB Forex ignores
Asked the FNB Forex dept for a forex quote on Friday at ten in the morning. Received an auto reply with a ref number but that's it. No quote, no nothing. You're not the only people offering forex, my options are unlimited. However you'd think you'd want to service your own customers promptly before they get fed up and go elsewhere.
315 replies
95 months ago
Upgrade fibre speed results in no service!
Upgrade from 40MB fibre speed to 100MB fibre speed ordered and now fibre line is "reserved" and I have no service/fibre at all! No-one at 10210, 10217 or 10213 can actually offer any help or advice. It's absolutely ridiculous. Fibre B number is B ********** 75.
106 replies
95 months ago
Fibre dead after upgrade request
Requested upgrade of Openserve fibre line from 40mb speed to 100mb speed for which Webafrica are my full ISP (reseller of Openserve). I am charged immediately for the upgrade. Within 12 hours of the upgrade request, my fibre line goes down, no service at all. I am still without internet service. Webafrica blame Telkom/Openserve and CLOSED my support ticket! Still no internet. I get hold of their online chat service. Get told someone will help. 2.5 hours later, still waiting on the chat service - further requests ignored. Get hold of Webafrica on Facebook. They tell me someone will assist me. Still nothing. I call Webafrica and am told to phone Telkom/Openserve myself (But Webafrica are my ISP, I pay them for all my services - they should be phoning Telkom!). I phone Telkom and after 25 minutes and 3 different calls (10210, 10217 and 10213) I am finally told that the problem must be with Webafrica, not Telkom/Openserve. Enough is enough. You've billed me and now I am without fibre service at all!!! The customer support from Webafrica is utterly atrocious. Someone better get this resolved immediately.
53 replies
99 months ago
Credit card replacement brick wall
My credit card is peeling apart and as a result is having trouble fitting into card machines etc when paying. It expires in 9 months time. I have asked the Premier "team of bankers" to organise a replacement card for me, at no cost obviously as it's not due to loss or negligence. I am told that I can do it online, but I have to first cancel my existing card, then order a new card. How am I supposed to pay for things daily if I cancel my existing card? Why must I go without a card and ability to spend/purchase when the quality of the card is so poor that it does not last until expiry date? How is it in this day & age, I cannot receive a replacement card first, then cancel the bad card? It's absurd and there must be a solution, besides moving banks.
105 replies
101 months ago
Still can't port away from FNB Connect
This is an ongoing issue. You are not allowing me to port away from FNB Connect. Vodacom issues the request, you either deny it or don't respond. Release me from FNB Connect already!!!! Take a look at the screen shot I attach, the request is sent, I get the SMS with OTP/password, this is entered into Vodacom system and then nothing, no response from FNB and the process gets hung up. You are in breach of the Number Portability Regulations. I am sick of this, sick of the excuses and no actions. Do whatever you have to, release me from FNB Connect without further delay!
315 replies
101 months ago
Porting number to Vodacom got all messed up
I went into Vodacom Galleria store on Tuesday, 12/12/2017. I asked them to port my number from FNB to Vodacom. The chap there didn't seem too clued up, but we looked like we were winning eventually when some text's/pin numbers arrived. I was told the port would take place over night. Next day, nothing. Sim card still active on old network. I enquire at another Vodacom store today to find what is going on, only to be told that the chap at Vodacom Galleria set the port to take place on 11/01/2018 only, not immediately? What's the point when I want to port and sign a new Vodacom contract immediately? No one ever asked me for a port date. I need this port to happen immediately.
315 replies
102 months ago
Can't port out of FNB Connect!
I want to port my number back to Vodacom, away from FNB Connect. Vodacom are simply not getting a response from you when the port request is made. You are in breach of Number Portability Regulations and a formal complaint will be laid with ICASA if this is not resolved by 16h00 on 08/12/2017. This is completely unacceptable and against the law. I will include the FNB Connect number I want to port out from FNB Connect in the account/reference field that is sent to you privately when I complete this complaint.
210 replies
Review Distribution
5 Star
7 (29.166666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.333333333333334%)
1 Star
15 (62.5%)