EJ
Ellie J
Active since Apr 2020
13
Reviews
0
Industries
Reviews
13 reviews26 months ago
Return of faulty product
I ordered an office chair online and received it in good time. However, the components do not fit together to assemble it. I need to organise a return ASAP but there is no number to call and organise this. I did not create an account so cannot do so online.
0 replies
32 months ago
Great service
Just wanted to thank GeeWiz and the team for the great service which I received. I wanted to order a replacement battery for my car. Levi Kinn helped me select the correct version of the unit and kept me updated throughout the process. The battery arrived the next day and was perfect. Will definitely be buying from GeeWiz again!
0 replies
50 months ago
Good service
Just want to thank Gugu Bango for following up from my previous review. She was friendly, very helpful and sorted out my problem which I am very grateful for!
53 replies
51 months ago
Unpaid claim
Fedhealth have still not paid out a claim for over R25 000 which they agreed to pay over a year ago. Can this please be investigated to see what is happening. Thank you.
212 replies
55 months ago
Unfair subscription, high bill
My recent bill was way higher than normal. When I phoned to find out why, I was told that this was due to media subscriptions and was given instructions to terminate aforementioned. I immediately did so and found out there was a subscription for baseplay pulse videos. I never subscribed to this and never even received any sms asking to subscribe to this service. I would like to be refunded for this as it was definitely not my fault.
265 replies
57 months ago
Great Service
Great Service once again, thank you Zunaid Joseph for assisting me so efficiently.
53 replies
63 months ago
I'm Back!
Nobel Laurete Aleksandr Solzhenitsyn once said, "We know they are lying. They know they are lying. They know we know they are lying. We know they know we know they are lying, but still they are lying." This sums up the service I have received from the Cell C call center and the replies given on this very platform. On the 3rd of February I was told by ^MM that a credit to the amount of R1704 was applied to my account. This was the incorrect amount as simple maths dictates that R79 x 24 = R1896. To add insult to injury, I called the call center to confirm whether my account was credited and I was informed I had R1386 credit! Regardless of whether they have already subtracted this month's debit (~R220), this amount is even lower than the incorrect amount of R1704. Should someone not contact me to correct this situation of gross incompetence and misinformation, I will have no choice but to take this further with the Consumer Ombudsman.
56 replies
63 months ago
The saga continues
Following my review on the 11th of January, I received a call from Vusi at Cell C saying that he can do my upgrade for the 2 GB top-up contract at the black Friday price (R99/month). I had spoken to a Vusi before this and he had said there is nothing he can do/ this is not his department, which is what every Cell C person tells you whenever you phone the call center. This was successfully done. I then got an email confirming the upgrade but saw the price was the regular price at R179/month. Turns out he lied directly to me on the phone! I escalated this problem and two days later Mpho phones me to say that he has spoken to the accounting department and he can credit my account for the extra R79/month for 24 months. I asked for a reference number and email confirmation for this agreement but I was still naïve enough to hang up the phone before these were sent. Needless to say I did not receive a reference number or the email. What little patience I had for this 3 month drama has worn thin. I have been transferred to every department you have, been lied to and have spoken to completely incompetent people for months. Please can this issue be sorted asap!
183 replies
64 months ago
Useless Call Centre!
On the 26th of November I saw the 2GB top-up special for black November and decided to upgrade to that as my current contract was over . This was done successfully through the call center. I was told the benefits for the new contract would kick in from the next day. Not surprisingly, nothing happened so I phoned the call center again and the agent told me that the benefits would only start from the 1st of December. Again, the first of December arrived and nothing happened. The next agent at the call center said it was because it takes a month's notice and by the 1st of January the contract would finally be active. By now I knew that they were talking rubbish but I still waited eagerly for the 1st to see what would happen. Nothing again! I then spent a full hour on the phone being transferred from retentions to upgrades and then to the regular call center and was finally told my upgrade was cancelled. I guess the only option now is to move to prepaid. Not sure how Cell C stays in business with call center agents like this. I guess miracles do happen. To be honest, the in-store agents are usually very good.
112 replies
67 months ago
Good improvement
Loot has improved since their delivery and communication problems in June. Well done! The ordering process is back to normal now for me.
0 replies
Review Distribution
5 Star
6 (46.15384615384615%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
5 (38.46153846153846%)