SW
Samantha W
Active since Dec 2010
45
Reviews
0
Industries
Reviews
45 reviews2 months ago
Helpful and efficient
I had the unfortunate occurance whereby *****ulent transactions went off my account. I called Standard bank ***** division on Friday as they happened and they were incredible. Despite my anxiety at having over R4000 deducted off my account they were calm very professional and so helpful. I then was given a case number and told I would have to wait 12 business days excluding weekend and public holidays. My heart sank. As much as I understood 12 days was heart breaking. How would I pay my creditors etc? On Monday I was getting myself geared up to call creditors to explain my situation and before. I could dial the first one I received a notification from Standard bank ***** division my funds had been returned. I am over the moon. Brilliant work!!
168 replies
3 months ago
Disgusting behaviour and incompetence
Absolutely unhelpful and *********** to boot. Book a collection with special instructions which no one reads however payment has been done. Sends out a vehicle which cannot collect as it doesn't have space. Then sends out a second vehicle which refused to collect because the packing requirements aren't met. The hilarious thing is packing was described at the time of booking and payment however the operations manager blames the poor driver for not reading the special instructions. They refuse to do the collection and refuse to refund us even though they acknowledge the drop in communication was their side. Oh, and to add insult to injury the packaging they are requesting they have no idea how to obtain but they want you to have it. This company is beyond ridiculous. Call Johannesburg to try and find out who the Durban operations or branch manager is, and the reception refuses to assist. She puts you on hold until the calls drops to avoid you.
56 replies
3 months ago
********* non payment of authorised claims.
This is the most ********* company who makes their customers pay for their inefficiencies. They acknowledge they are having computer issues however have no qualms about taking 30 days to do payments even though it is preauthorised. So, they are just raking in interest off customers money making as much as they can for as long as they can, trying their utmost to avoid paying out. They make you jump through all the hoops ensure you obtain preauthorisation and still don't pay. They don't care if the client sits for 30 days without their vehicle even though the authorisation was obtained prior to repair and repair is done all documents sent; they still don't pay. Customer service says they don't make the rules. They tell you they would pay if you used the portal, but when the portal doesn't work and you call customer service, they acknowledge the portal doesn't work.
168 replies
16 months ago
Shocking service throughout all departments.
I had a premium package. I also had full insurance on my decoder. The hard drive was packed up - I took it to the repair center 4 times to be sorted out. After 4 trips backward and forwards, the, the decoder hardrive is still broken. I was informed that if I signed up for a debit order, as I was previously paying by EFT, I would be eligible for a R200 per month discount. They instituted the Debit order, but no discount was forthcoming. I called to request clarification on this and was given a reference of I1476 but nothing was ever done about it. All Dstv is full of now is repeats. Lots and Lots of Repeats I then called to cancel and they informed me I need to pay a R187.42 cancellation fee but I can't email it to the person I am dealing with I need to email it to proofofpayment@multichoice.com then call back to customer services to receive the email and then they can only transfer me to cancellations again. I do the payment email it to proofofpayment@multichoice.com and called customer services who informs me the email address is proofofpayment@dstv.com. I resend this which she captures and then forwards me to another person who once again I have to do a security check with and she then confirms it is canceled. Terribly long-winded inconvenient process and company to deal with.
56 replies
24 months ago
Great company who believe in amazing service.
What an amazing company to deal with, so professional with amazing service, even after hours!! Very happy with the amazing service I received.
0 replies
26 months ago
Service is the pits.
Had this account since 2016. Been trying to cancel as we have sold the vehicle. Tried to call, after being on hold for 6 minutes we get cut off. Then send and email and get an automated response saying to cancel I need to click a link and complete my details. I do this and get an error message saying the cancelation has failed and a consultant will call me. Then receive an email confirming they received my cancelation request but a consultant has to look if there are cancelation fees due and will contact me. No call received. Emailed repeatedly with screenshots to show cancelation isn't working, response is always an automated response to click the link and complete the details to cancel. Called again now and informed agent that my repeated requests have been ignored and that I won't honor the debit order due to them not responding to my repeated requests for assistance. Thank goodness that nothing happened to my vehicle during the time I had this service with them as clearly nothing would have been done about it judging by the terrible service I received.
58 replies
35 months ago
Won't invest in another Acer again!! Cannot supply parts!!
4 to 6 weeks for a replacement keyboard for my laptop, that maybe or maybe not they can supply. My laptop is a tool i work with, how can the company expect me to down tools for 6 weeks??? Rediculous!! Very little aftersales service and such a disappointment. Won't be buying another Acer or recommending the brand again, cannot believe the huge sum of money I wasted on a product that I not cannot use. Frustrating to say the least.
0 replies
48 months ago
DSTV(Multichoice) has no compassion for flood victims.
Upon calling DSTV for assistance I was told by a consultant working from home that no assistance has been given/offered to KZN flood victims who possibly may pay late or need the grace of a week or two - I cannot speak to a team leader as she is working from home. She also cannot provide me with an accounts department contact number. Not looking for a freebie but maybe a week or month's grace to catch up after having so many unplanned expenses due to the flood could be have been the least a company as large as this could have done.
209 replies
48 months ago
Unhelpful Standard Bank Call Centre
I made an application online. I emailed the documents as requested. No response. I phone to follow up but because I don't know how long I have had an account, other than years, I failed validation and have been told I cannot be helped. This is ridiculous. How am I supposed to remember the month and year since I have had an account. So now I have to go to another bank to assist me as I have been told by the call centre agent that I cannot be helped because I cannot remember the date I opened an account. So pathetic.
74 replies
54 months ago
Awesome online shopping experience
Great service, fast efficient delivery and great products
0 replies
Review Distribution
5 Star
7 (15.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (22.22222222222222%)
1 Star
28 (62.22222222222222%)