BM
BETTINA M
Active since May 2020
12
Reviews
0
Industries
Reviews
12 reviews22 months ago
WOOLWORTHS CUSTOMER AND FINANCIAL SERVICES DISSATISFACTION
To whom it may concern, I recently visited Woolworths at Eastgate Mall to apply for a store account. Unfortunately, there was an issue with my application, and the consultant advised me to escalate it to your call center, assuring me that someone would contact me for further details. However, I encountered significant difficulties with your call center. Despite numerous attempts, I was unable to establish a stable connection. Calls from your number (066 170 44 80) repeatedly disconnected upon answering, and when I called back on the provided number (0861 50 2040), I faced prolonged wait times, multiple disconnections, and inconsistent assistance from various consultants. Finally, I spoke with Gift Mkhuma, who attempted to help resolve the issue after my application was provisionally approved but subsequently encountered another error. He promised to call back promptly after consulting with his supervisor, but after waiting until 13:35, I had to call again myself. Unfortunately, one of his colleagues was exceptionally rude, refusing to transfer my call and dismissing my concerns about technical issues affecting incoming calls from your end. Shortly after, Gift Mkhuma did return my call and attempted to address the situation, but by then, I had endured an unacceptable level of frustration and disappointment with Woolworths' customer service. Consequently, I have decided to cancel my application altogether. This experience has left me deeply dissatisfied and has unfortunately resulted in the loss of a potential customer. I strongly urge you to review and improve your customer service standards to prevent similar issues from affecting others in the future. Yours sincerely, Bettina Coralie Bmoussana@gmail.com
0 replies
41 months ago
DISCOUNT FOODS STORE BY MTN TAXI RANK JOHANNESBURG
Discount foods store at MTN TAXI RANK JOHANNESBURG IN TOWN has a very disgraceful service. Very impolite and unprofessional cashiers as well the owners/ managers. I stop there often in the week before catching my taxi to Home if I miss smtg at home to eat or cook that evening. The cashiers attitudes are always poor, like they don't wanna serve the clients. Some weeks ago I had a fight with a cashier there by telling her the "Customer is a king" and the customer is always most of the time right , so you need to know what say and how to serve the client. She starts talking in Zulu I don't know. This specific store must be review, boycotted by customers until they change their customers service regulation. Next time I will escalate them to the department of Commerce. Thanks Regards Bettina Moussana 082 262 5633
0 replies
56 months ago
Fraudulent activities
I have been scammed by a certain guy pretending to offer me a job as a flight attendant with Vip/ private flights company. Was sent an Ad with a contact number. Went there physically to hand my CV in Joburg town, in Boston college where they were renting a space. A guy called Jeff with the number +27 63 560 5572 was communicating with me and asked me few weeks later to bring my laptop so that they can install some programs. Which I did, then after he told me my laptop was old and could not configure the programs. He then started to ask me for money for training, mentioning they will give me a new apple laptop etc.... lucky enough I told him I don't have. Asked to collect my old laptop then, till today he did not. I opened a case with a police in town (commissioner street), we went there with the sergeants, they moved out, no more there. The white Lady they were rented from testified that they left and did not pay her last rent. Surely and openly they were scammers. Want to alert and advised anyone who come across such number, to be careful and don't be fooled like me. The number will be tracked by the police. Sad
0 replies
59 months ago
Horrible customer service from your Sandton City Branch
Went to your Sandton City store yesterday ard 20h00 PM after my shopping. Greater the cashier and Manager of the store in front of me. She then said something to her cashier in her language & they started smiling. So asked her if there is any pbm or anything. She responded "No nothing". I then replied by saying nothing it's not correct. Kindly just mention to me as a client, "Mum I was not talking to you, or addressing myself to you). She replicate: unfortunately I am a Venda, cannot do that etc.....I than said to her I will report her and escalate to your Head office and Hello Peter. She laughed, showing me that she doesn't care. In this tumultuous time, where people are surviving and trying to keep their job, coming to face such managers in your store is a High risk, unprofessional,. Very impolite and rude person, not trained, telling client abt her ethnic group, who cares! I am shocked. Don't think will still buy from that branch if that "Lady manager" is still there! Woooooow what an horrible customer service! Yours truly Bettina Moussana NB: Will be available at anytime to come testify face to face physically. That manager needs to really apologize
0 replies
61 months ago
RECEPTIONIST AT ARWYP SPECIALISTS DEPARTMENTtment
I was attending a Dr's Appointment for a follow up with my ENT Dr. FB MDLETSHE on 30th March 2020 at Arwyp at about 15h30pm. She previously attended to me at Rivonia. The receptionist there who assist the DRs/ Specialists was very rude towards me. She asked me to fill up a form with my details for the second time (but different hospitals) I then asked if the Dr needs it again. She responded: " I am just doing what I have been told". Is it professional? Polite and respectful to answer a client like that? I was really angry and reported her to to the Dr. Apparently most people complained about her attitude. I have decided to raised it here. For the concerned partie to be addressed and disciplined accordingly. As for Dr FB MDLETSHE, she is literally good. She is currently following me with my issue and no issues or problems so far. Due to that incident and lack of professionalism, don't think would like to go to Arwyp anymore. Thanks, Regards Bettina Moussana 082 262 5633
53 replies
65 months ago
Unhappy and Disappointed Customer
I took my car for service on 08/12/2020. Prior to the service date, when calling for the booking, I was told that they are no transport service at the moment probably due to COVID. I clearly mentioned that I don't have any other alternatives to come fetch me, perhaps I will have to postpone till January. The consultant advised that he will speak to the Manager and come back to me, which he did and advised that I will be dropped off and fetched once service is done. Times to dropp your car for service are between 07h00 am- 09h00 am. I arrived at 8h45 and the Manager Stephan told me that I am late and they can't drop me. Astonished, I told him all above. Waited for a while and they managed to get a driver to drop me. Was very furious, this is the second time that they been very arrogant to me. Unprofessional! Should I from now on stop bringing my car to their Branch? Secondly I paid about R3900 for the service, on my invoice it is stated that wipers blade need to be replaced. Is this not be supposed to be replaced part of the service fees? I am very disappointed and an unhappy client. Their customer service department should not call me anymore to rate their service. I rated them 4 out of 10. Won't recommend Renault to any of my friends or family member. They should fix the way they treat customers. Thanks
0 replies
66 months ago
VERY BAD TELKOM NETWORK CONNECTION
I have been experiencing very bad network service with since I have converted my Vodacom number to Telkom a year or two years ago. I am based in Buccleuh in Sandton in a complex. I can go a whole day or two with no connection. Had to use my sister Wifi which I pay every month plus the data I put on my own cell. I usually recharge 5 GB day + 5GB night or 10 GB day + 10 GB night. Telkom is really a nightmare. Should I go back to my previous service provider or what? Many people that I know are complaining the same. Now I want use the night data as they are about to finish, no connection at all. Seriously, this needs to be escalated and be sorted or attended to.
0 replies
69 months ago
LEGIT CLOTHING EASTGATE
Legit Eastgate is the most awful ship I ever been. The service I got there a month ago is pathetic. I have already explained the whole story in my previous review. The White last Manager there is racist and does not care about clients. Will never ever go back there!
0 replies
69 months ago
COMPLAINT ABOUT LEGIT EASTGATE
This serves as a complaint. I did a Layby in February from some items in your store in Eastgate for three months. Then lockdown came. Sometimes in June i went to Eastgate as I stay in Woodmead, and the store was closed early for desinfection. I poped by this Friday end of July and was told my Layby was cancelled last month. I did not received any call. Then I asked why was not I been called to be advised as my ID and cell number was on the invoice. The Manager on duty on that day (A white lady) was very rude with me and said that there was no need to call me. I was shocked of her rudeness hence I am escalating it. Her attitude was very unprofessional. Pushing me not to shop at any legit anymore. In this though times your staff members should appreciate customers and that was not the case. Very disappointing. Thanks, BETTINA MOUSSANA: 082 262 5633
0 replies
70 months ago
Good service receive from Tumelo K of Miway Insurance
Got a great service from Tumelo Kolisang who called me earlier to review my policy with regards to my email and offered me a premium which I can afford to pay for now. The consultant was very polite, patient and professional. If we can have more such dedicated staff like him, the society will be a better place to be. The previous consultant could not even do more effort.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (16.666666666666668%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
9 (75%)