SM
Siphosethu M
Active since May 2020
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Reoccurring Incorrect Listing on Credit Profile
Dear Experian Team, I am writing to formally raise my concern regarding an issue on my credit profile which is causing significant frustration. A debt that was previously listed on my profile was disputed approximately two years ago, at which time I provided all the necessary supporting documentation. Following this, the matter was resolved and the listing was removed. However, I have recently noted that the same debt collectors have been listed again on my credit report. I subsequently raised a query through ClearScore, which was escalated to Experian. I responded to your request for information and again provided all the relevant details. Despite this, the incorrect listing remains on my profile, and I have sent multiple follow-up emails without receiving any response. This lack of communication and resolution is extremely frustrating. Reference number: 6081386 I request that this matter be urgently reviewed and that the incorrect listings be removed from my credit profile without further delay. I have worked diligently to maintain a good credit history, and this situation is negatively impacting my efforts. I would appreciate your prompt attention to this matter and a clear update on the resolution. Kind regards, Siphosethu
1 reply
14 months ago
Shocking Service – Takealot Losing My TV and No Resolution
I logged a return with Takealot for a replacement of a TV I purchased from them. Their third-party courier IT collected the TV on 11 March. Then, on 12 March, I received an email from Takealot cancelling my return—despite the fact that the TV had already been collected. I immediately called Takealot and have since been bounced from one agent to another, each giving me different explanations. Worse still, they had the audacity to ask me which courier collected the TV, as if they don’t have those details in their system. How is that even a question? Shouldn't they know which courier they allocated my return to? The agent I spoke to was rude and dismissive. Since Takealot seemed clueless, I personally tracked down the driver who collected my TV. He confirmed that all returns were submitted to his supervisor and even told me that I am not the first customer to have this issue. He gave me his supervisor’s number and advised me to call. I provided Takealot with both the driver’s and supervisor’s details, expecting them to handle the matter. Instead, I was told the third-party warehouse is still doing a “floor check”—meaning the TV is missing in their warehouse, and until they find it, I’m expected to just sit without a TV. Today is 22 March, and Takealot has done nothing to escalate this properly. No dedicated agent has been assigned, and I keep getting generic responses. The way this has been handled shows a complete lack of care or urgency. I bought my TV from Takealot, not their third party—so why should I suffer because of their courier’s incompetence? Takealot must replace my TV immediately and deal with their courier separately. The service I have received is horrible, and the lack of accountability is shocking.
0 replies
23 months ago
Dispute Unresolved
Can I please get assistance, i’ve been sending paid up letter to remove an account but till today no one has assisted in the dispute. It’s been over 90 days bow
1 reply
23 months ago
Delivered Absa Premium Credit Card Not Working
I had my premium credit card delivered on the 21st of June and have been unable to use it for in-store purchases, online transactions and the card cannot be linked to Apple Pay. The only functionality available to me has been cash withdrawals, which is a significant disadvantage since withdrawals do not qualify for the 57 days interest-free period. I have called customer service multiple times and was informed that Absa had an issue with premium cards, with feedback from IT expected on the 25th of June. However, when I called back after the 25th, the agent assisting me was unaware of any such issues with premium cards and simply advised me to try using the card again. Despite my attempts, the card continues to be declined for both online and in-store purchases, with online transactions failing due to 3D authentication issues. I've been shuffled from department to department without any resolution. My most recent call was on Friday, the 28th of June, when the agent noted my card number and promised to escalate the issue via email, advising me to call back on Friday, the 5th of July. This would mark three weeks of not being able to use the card. I am also concerned about the interest on the amount already used on the credit card, as I had to withdraw cash to handle emergencies that could have been managed with online or in-store purchases. Will my interest charges be waived, leaving me responsible only for the amount owing, excluding interest that would not have accrued if the card had worked correctly for purchases? I am honestly out of options and hence I am writing this review to express my frustration. There has been no sense of urgency to resolve my issue. Can someone please assist?
1 reply
28 months ago
WORST CUSTOMER SERVICE
I find the current situation quite frustrating as I have not received any response or action regarding an email I sent last year. The only response I obtained was in October 2023 after posting on Hello Peter, from Namhla Hill (Jira). Unfortunately, when I rep**** to that email, there was no subsequent action taken. Since October, my dispute has not been logged, and no progress has been made. I am seeking guidance on the necessary steps to have Experian rectify inaccurate account details in my report. The challenge is exacerbated by the difficulty in reaching your customer service via phone; despite multiple attempts, I have experienced prolonged wait times exceeding an hour without connecting with an agent. This situation feels unfair, and I am eager for a prompt resolution. I prefer not to receive generic responses requesting resubmission of materials but rather a focused effort to address and resolve my concern expeditiously. Thank you
1 reply
30 months ago
No response to dispute since August 2023
I sent an email to eza.consumer@experian.com disputing information from my report on 21 August 2023 and up until today I have not received any communication. I have sent follow up emails and called numerous times and I have never spoken to an agent on the call even after holding for over an hour. Can my matter be escalated as I have waited long enough for any kind of response. thanks
2 replies
32 months ago
No way to handle customers
The Fix Randburg square is the worst, the staff are rude. There’s one short lady that treated us like trash. She wasn’t wearing a name badge and when I asked her name they didn’t want to tell me. I wasn’t feeling okay so I sat down and she said we need to move where we were seating because the staff is folding clothes there. Disgusting service
0 replies
32 months ago
PATHETIC SERVICE!!!!
My parcel was supposed to be delivered on 27th September and today is the 3rd of October and I still have not received anything. When tracking the parcel it’s always out for delivery all to be sent back to the branch again by the end of day. What do I need to do to get my parcel because every single day I’m told by an agent that it’s out for delivery but it never gets delivered. This is the worst service I’ve ever received from a courier company. I need my parcel ASAP!
1 reply
33 months ago
Food Quality
Dear KFC Team, I hope this message finds you well. I recently placed an order for dunked wings at your Boskruin, Johannesburg location via UberEats, and I wanted to provide feedback on my experience. Unfortunately, I received wings that were dry, with no sauce or flavor, giving the impression that they had been prepared much earlier and were just reheated for collection. This is not the first time I've encountered such issues with orders from this location. I want to emphasize that, as UberEats customers, we expect the same level of quality and care in our orders as dine-in customers. It's disheartening when the quality of service and food falls short of expectations. I share this feedback in the hope that it can lead to improvements in the service provided to UberEats customers. Quality and consistency are essential aspects of any dining experience, and I believe that addressing these issues will benefit both customers and your business. I appreciate your attention to this matter and look forward to a more satisfying experience with KFC in the future. Thank you for your time. Best regards, Siphosethu
0 replies
37 months ago
Delivered Shoe Chipped and Dirty
Good day, I am so disappointed in shoe that I received from purchasing online. This is not the first time that I have encountered this problem with Mr Price. The shoe is dirty, chipped and it definitely looks like it has been worn. Do you really careless for people buying from your company online to have audacity to deliver something like this? I don’t understand how someone would pack an item in a condition this bad for a customer. The level of not caring for your customers is really disappointing for a company of your calibre.
3 replies
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13 (100%)