SH
Samantha H
Active since May 2020
13
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0
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Reviews
13 reviews1 month ago
Finance company acting like lawyers
The worst financing company to ever sign up with. I have paid up arrears which theu call their job. They behave like lawyers. For every reminder or communication they charge you a fee, yet the bond is paid in full every month. Theu call their arrears collection fee, when its an indivudal job to give a courtesy call to a client to understand why there is a possible short payment, but when they charge you incorrectly and make mistakes on your bond statement, they dont pass credit for a call from the client. They listed me on ITC for an arrears realting to 2025, which has been paid up in December 2025, and I even over paid by R60. This is affecting my score and they refuse to clear it
0 replies
1 month ago
Pathetic IT Update Solutions
I have updated my phone number and all I need is to log into my profile. My account is paid up, but I cannot get access to my profile, because they captured the number wrong. I kept being told to wait 48 hours, but a week later and nothing is updated and my profile cannot be accessed. I need to change my password, but with regret I get told 48 horus waitig period.
159 replies
1 month ago
Unfair Billing - Unhappy Client
For the year 2026, I re signed up my daughter to be a member and noticed that the fees are much higher for both my daughter and I. Last year I paid R280 per month for my membership, and this year I am paying R336 (daughter) R347.50 for myself. Now please explain to me why my partner who is under the same membership with his son at Randburg is only paying R280. Same company, different rates, but yet Little Falls has the oldest equipment, power is constantly off, and they change classes and coaches without asking the member's opinion.
0 replies
2 months ago
Pathetic Service
I made an immediate payment on Sunday 1 February to my account. I have been speakign to robots all day that cannot do the connection. The call centre agents are foreigners that keep telling me they will escalate. My 1st emial sent at 12.45 pm today , inlcuding my POP, and I am still disconnected. How can one work with no connection yet they quick to take payment
106 replies
7 months ago
Bul**** Client for Poor Service
I have not received a statement over 2 years from Standard Bank For my Vehicle and now they threatening to collect my vehicle , despite the account being in arrears I have been making payment but not receiving invoices / statements. My phone number has not changed in the last 10 years and the threats of collections and being intimodated and bu**** for a repossession, yet I am begging for a statement / settlement letter to settle the account
106 replies
11 months ago
Pathetic Service
My April Statement shows a credit balance closing balance as at April 430.03, and they disconnected my services. I called and spoke to 3 consultants last month to sort out my showmax, even drove to the centre in Randbburg and until today no one could even call me back and fix it. My partner and I fugured out that it was simple solution , my email address was different. Now they disconnected claiming I owe them Poor Pathetic Service
0 replies
16 months ago
PATHETIC ADMIN DEPARTMENT IN VIRGIN ACTIVE
I joined VA in June 2024. Since then I am having constant admin issues with my account. I signed up at Rosebank Towers with Emily to attend Little Falls. First the debit order for 2 members did not go off the same account, yet this was completed on the application form. At this time I always had to pay via a link which was SMS'd to me. Secondly the Debit order amounts were different to the app of which I always pay and then I still get stopped at entrance . This is so embarrassing because one must constantly hear " your account is in arrears, when you arrive intime for a class, yet it is paid. Thirdly I emailed CT Head Office , Spoke to Raaiquah that promised to solve my debit orders. I sent her the details in writing and again for the past 6 months not even the debit order details can be updated. On Sunday after paying my debit order via the link, i get told I have an outstanding balance of R70...where it came from ,,,heaven knows cause the App gives you an amount to pay. Since Sunday I have been emailing and not one response did I get. It's clear that VA recruits staff that is either not trained or clearly just dont understand their own payment processses. I am going to gym later today and hope t have this cleared. My debit order's was returned which is obvious as the wrong account was used, and resulted in R210 bank charges of which I would demand a refund or a credit NO STATEMENT OF ACCOUNT IS SENT SINCE I JOINED UNHAPPY AM I, AND IF THIS CANNOT BE RESOLVED I CAN JOIN A COMPETITOR
0 replies
17 months ago
Never will I refer anyone to Liberty
It has been more than 6 months that Libery Life Claims department is coming back with the same excuse to pay out my funds. 5 to 6 different consultants , of which I can mentione, keep replying with the same response I quote " Dear Samantha, Scheme Number: 0090*** Member Number: M34*** Thank you for contacting us. Please be advised we are unable to process the claim due to the following reasons. - Please confirm if the member is taking the full benefit in cash or transferring to another approved fund. This is still not confirmed For the scanning of documents, kindly e-mail lcb.customerservices@liberty.co.za or send a facsimile (011) 408 2158. Please ensure the scheme number and member number are reflected on the fax or e-mail.This is imperative to ensure all information is received successfully. Please note the document has been forwarded for scanning and will reflect on our system within 72 hours their 72 hours becomes more like a 250 day. I sent all the document at every repsonse for the past 6 months and they just wont pay me out they gaining interest on my money!!!!
56 replies
21 months ago
OVERCHARGED WITHOUT CONSENT ON INCREASED BILLINGS FOR 2 YEARS BY RAIN AND STILL NO CREDIT
It has been since Nov 2022 when I down graded from 5g to 4G with Rain. They had a new offer for R595 2 sims and a device of which I selected. For the 1st 2 months the debit order was correct, and ever since Jan 2023 they automatically upgraded me without consent. They have been overcharging me for over 2 years now and I must always let my debit order bounce so that I can call them an pay the correct amount. After June putting up a storm they did not debit me. All their calls are recorded. Now again I called in the consultant claims I increased my data but yet they cant give proof. The consultant is new and its seems common for Rain to recruit new staff and train them up wrongly to ensure debit order are going through without conscent. Reference for today's call is 2328, Odwa, at 15.35.
168 replies
31 months ago
UNHAPPY CLLIENT - HOLLARD NOT WANTING TO P AY MY CLAIM
I registered a policy almost 10 years ago. Paid my debit order until December 2022. I started paying direct via EFT and suddenly when I submitted the claim , Hollard is now saying I am one month in arrears. The claim is worth R50k, The policy has been paid every month from my bank account. There are two people registered to this policy. It was my late mom and surviving husband. The monthly premium is R798. now my mom is deceased, I still pay the full premium and still no claim being paid out. Their findings state that I never paid in April, Yet I paid May 2023 to September 2023. My mom is deceased as of 19 September 2023, and they refuse to pay me my funeral policy du R,50000.00. No one has called m from Hollard to say I missed a payment yet they accepted my monthly premium. Please can you assist me on getting this claim paid out. Angry - Samantha Haupt 071 686 0434
131 replies
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