NC
Nigel C
Active since May 2020
38
Reviews
0
Industries
Reviews
38 reviews2 months ago
Cannot make calls - no help from MTN
How long must i struggle to get a simple query sorted out of cannot make calls , i get emails telling me use whatsapp etc , have mtn tried following these channels. Since 5 February first email and still not able to make calls 072 760 4157
0 replies
3 months ago
Stuck in a transfer loop: Nedbank failing to resolve Godaddy refund dispute
I am extremely disappointed with the unprofessional service I’ve received regarding an unauthorized hold and an outstanding credit refund from GoDaddy. Despite providing Nedbank with proof of the refund notices, I am being shunted back and forth. Yesterday, I spent 40 minutes on the phone being transferred blindly between departments. I had to repeat my story multiple times (Ref: 419116367 and 419142552) only to be told by the final agent that they couldn't even access the previous call references because they were on the "***** Line." I followed up with an email to the CPO Card Disputes team, but the response I received this morning clearly indicates that my email and evidence were not actually read. I have already sent proof of the refund from GoDaddy, yet Nedbank continues to point fingers elsewhere. I need someone to actually look at the data provided and release the funds.
0 replies
3 months ago
Refunds taking long
refund emails received on 12 December 2025 and today 06 January 2026 and still no refund, when one queries via chat link on email the chat says "estimated wait time 10 minutes" here is chat copy now Hi, this is our virtual assistant! Tell us how we can help. GoDaddy does not accept or ask for payment data over chat. Do not include any payment card information or payment details in this chat. You at 9:11, Jan 6: i am querying when my refunds will be process please refer Refund for order: 3967054666R and Refund for order: 3968462401 Assistant at 9:11, Jan 6: I'll transfer you to a Guide who can check the status of your refunds. Info at 9:11, Jan 6: Thank you for chatting with GoDaddy. We're experiencing higher than normal volumes. Hang in there. Your estimated wait time is 10 minutes. Refund for order: 3968462401 Refund for order: 3967054666R
0 replies
4 months ago
unauthorised debits to my bank account
unauthorised debits to my bank account, takes ages to cancel attached chat in spite of chat with them yesterday Hi, this is our virtual assistant! Tell us how we can help. GoDaddy does not accept or ask for payment data over chat. Do not include any payment card information or payment details in this chat. You at 16:02, Dec 12: another debit!!!!!! i never ever auth this!!!! Assistant at 16:02, Dec 12: Hi Nigel, I'm GoDaddy's AI Assistant. I understand you're concerned about a charge you didn't authorize. This is definitely something we should look into right away. Could you share more details about the charge you're seeing? For example, when did it occur and what amount was charged? You at 16:03, Dec 12: yesterday we spoke NOW ANOTHER DEBIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Assistant at 16:05, Dec 12: I've run into some trouble. I'll transfer you to one of my human colleagues. Yeswanth Muddishetti at 16:05, Dec 12: Hi! Welcome to customer support. I hope you are doing well. Could you please provide me you customer ID so that I could validate your account You at 16:06, Dec 12: 25649887 Yeswanth Muddishetti at 16:07, Dec 12: please provide me 6digit code you received to your GoDaddy registered email! You at 16:08, Dec 12: 894459 I AM REPORTING YOU GUYS TO THE POLICE NO WAYS DID I AUTH TYHIS ANYWHERE!!!!!!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:09, Dec 12: Don't worry, let me check this for you!please allow me 1 minute You at 16:09, Dec 12: WE SPOKE YESTERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:10, Dec 12: Yes, I can see that you have had a conversation with one of our guides. I am currently reviewing that. You at 16:10, Dec 12: WHWEER CAN II GET COPIES OF AKLL THESE CHATS I GING TO POLICED NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! there is now ways that i click auto renew EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You at 16:11, Dec 12: THIS IS ***** EVEN I SPOKE YESTRERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GIVE ME A PHIONE NUMBER NOW!!!!!!!!!!!!!!!!!!!!!!!!!! You at 16:12, Dec 12: THIS CAPE TOWN ONE CAN I PHINE NOW FROM POLICE STATION!!!!!!!!!!!!!!!!!! You at 16:13, Dec 12: WHERE are you answer me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:15, Dec 12: I understand you are concerned as this was some unauthorized activity. Please don't worry the domain was not yet deleted thus this leads to an automatic renewal .How ever don't worry ill refund your money back upon your conformation please make sure you delete the product please let me know your decision Yeswanth Muddishetti at 16:15, Dec 12: banktoreport.com You at 16:16, Dec 12: i deleted all yesterday now still charge comes through , you can see i want no product!!!!!!!!!!!!! Yeswanth Muddishetti at 16:16, Dec 12: This is the domain. Would you like to continue with it or discontinue? You at 16:16, Dec 12: i want nothing from godaddy , I AUTHORIDED I AUT NO RENEW Yeswanth Muddishetti at 16:17, Dec 12: Thank you for letting me know. Please log into your account and assist me with the domain deletion. You at 16:17, Dec 12: I HOW MANY TIMES WENT INTO WEBSITE DELETED EVERYTHING cmon man!!!!!!!!!!!!!!!!! You at 16:18, Dec 12: i copied this conversation now i need yesterday conversation , i going now to open case at policew Yeswanth Muddishetti at 16:19, Dec 12: I know that could be very frustrating please bear with me it my duty to assist you, ill ensure your money back into your account You at 16:19, Dec 12: cmon man yesterday i was told this!!!!!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:20, Dec 12: Professional Email - Individual- Renewal - 1 year(s) this was the product that was deleted yestered and the domain was left as it is You at 16:20, Dec 12: iyou are playing with me Yeswanth Muddishetti at 16:21, Dec 12: Please don't misunderstand me; I am simply making you aware of this. let me assist you with the domain deletion ! You at 16:22, Dec 12: how long is this still going to take , uou know i wanty NOTING FROM GODADDY Yeswanth Muddishetti at 16:23, Dec 12: iam sorry to hear ,this was the only product left iam sorry to hear ,this was the only product left If you delete this, you will no longer have any products with GoDaddy. You at 16:24, Dec 12: I WANT JNOW PRODUCTS!!!!!!!!!!!!!!!! I WANT NO PRODUCTS!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:27, Dec 12: I'am vey sorry that this made you very furious ,I'am sure that after this deletion there will be no billing with GoDaddy and i know that this make you happy and Iam very happy to assist you on this and give you peace of mind ! please visit the account page! [25649887] My Account | Billing https://account.godaddy.com/subscriptions You at 16:30, Dec 12: I AM BUSY WITH UDLINE AS WE SPEAK I SHOWING THEM THIS CHAT BUST WITH *****LINE Yeswanth Muddishetti at 16:30, Dec 12: okay ! You at 16:31, Dec 12: YOU HATEFUL PEOPLE!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:33, Dec 12: please don't misunderstand me iam helping you out to get deleted with all products and get refund back and no billed ,why will I be hating you when i have not seen you in my life? Dont worry its my duty to assist you! Yeswanth Muddishetti at 16:34, Dec 12: Let's proceed with the domain deletion. You at 16:34, Dec 12: PROCEED You at 16:35, Dec 12: I BLOCKED THE CARD NOW AT THE BANK AND OFF TO THE POLICE STATION QUICKLY THEN COMING BACK MAND REPORTING ON HELLO PETER AND ALL OTHER PLATFORMS I CAN I COPYIMG THIS CHAT SO PLEASE CARRY ON CHATTING SO I HAVE MORE PROOF Yeswanth Muddishetti at 16:36, Dec 12: [25649887] My Account | Billing You at 16:36, Dec 12: Hi, this is our virtual assistant! Tell us how we can help. GoDaddy does not accept or ask for payment data over chat. Do not include any payment card information or payment details in this chat. You at 16:02, Dec 12: another debit!!!!!! i never ever auth this!!!! Assistant at 16:02, Dec 12: Hi Nigel, I'm GoDaddy's AI Assistant. I understand you're concerned about a charge you didn't authorize. This is definitely something we should look into right away. Could you share more details about the charge you're seeing? For example, when did it occur and what amount was charged? You at 16:03, Dec 12: yesterday we spoke NOW ANOTHER DEBIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Assistant at 16:05, Dec 12: I've run into some trouble. I'll transfer you to one of my human colleagues. Yeswanth Muddishetti at 16:05, Dec 12: Hi! Welcome to customer support. I hope you are doing well. Could you please provide me you customer ID so that I could validate your account You at 16:06, Dec 12: 25649887 Yeswanth Muddishetti at 16:07, Dec 12: please provide me 6digit code you received to your GoDaddy registered email! You at 16:08, Dec 12: 894459 I AM REPORTING YOU GUYS TO THE POLICE NO WAYS DID I AUTH TYHIS ANYWHERE!!!!!!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:09, Dec 12: Don't worry, let me check this for you!please allow me 1 minute You at 16:09, Dec 12: WE SPOKE YESTERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:10, Dec 12: Yes, I can see that you have had a conversation with one of our guides. I am currently reviewing that. You at 16:10, Dec 12: WHWEER CAN II GET COPIES OF AKLL THESE CHATS I GING TO POLICED NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! there is now ways that i click auto renew EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You at 16:11, Dec 12: THIS IS ***** EVEN I SPOKE YESTRERDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! GIVE ME A PHIONE NUMBER NOW!!!!!!!!!!!!!!!!!!!!!!!!!! You at 16:12, Dec 12: THIS You at 16:37, Dec 12: [25649887] My Account | Billing https://account.godaddy.com/subscriptions You at 16:30, Dec 12: I AM BUSY WITH UDLINE AS WE SPEAK I SHOWING THEM THIS CHAT BUST WITH *****LINE Yeswanth Muddishetti at 16:30, Dec 12: okay ! You at 16:31, Dec 12: YOU HATEFUL PEOPLE!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:33, Dec 12: please don't misunderstand me iam helping you out to get deleted with all products and get refund back and no billed ,why will I be hating you when i have not seen you in my life? Dont worry its my duty to assist you! Yeswanth Muddishetti at 16:34, Dec 12: Let's proceed with the domain deletion. You at 16:34, Dec 12: PROCEED You at 16:35, Dec 12: I BLOCKED THE CARD NOW AT THE BANK AND OFF TO THE POLICE STATION QUICKLY THEN COMING BACK MAND REPORTING ON HELLO PETER AND ALL OTHER PLATFORMS I CAN I COPYIMG THIS CHAT SO PLEASE CARRY ON CHATTING SO I HAVE MORE PROOF Yeswanth Muddishetti at 16:38, Dec 12: [25649887] My Account | Billing you can delete your products from here Preview attachment Yeswanth Muddishetti at 16:39, Dec 12: make sure you follow the order by turning off the auto renew and downgrading the protection plan and finally deleting the domain You at 16:39, Dec 12: I DID ALL THIS YESTERDAY NOW AGAIN You at 16:40, Dec 12: DOMAIN HAS PENING EVENT????????????????? CANNOT DELETE !!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:41, Dec 12: Please follow the sequence and proceed accordingly You at 16:42, Dec 12: SAYS PROCESSING CANCELLATION CANNOT DO ANYTHING FURTHER OH I HATE THIS GODADDY!!!!!!!!!!!!!! SPOILING MY XMAS LEAVE!!!!!!!!!!!!! You at 16:43, Dec 12: just copying all this chat as we go so i have proof pf what is happening You at 16:44, Dec 12: from 16h10 and still struggling with you in spite of yesterday chat also Yeswanth Muddishetti at 16:44, Dec 12: please allow some time for it to process! You at 16:44, Dec 12: i am waiting!!!!!!!!!!!! You at 16:45, Dec 12: Order # Billing Date Amount 3968462401 12/12/2025 R680.14 ZAR 3967054666R REFUND 12/11/2025 ( R372.60 ZAR ) 3967054666 12/11/2025 R372.60 ZAR 3460323465 12/11/2024 R702.86 ZAR 2909712949 1/28/2024 R113.85 ZAR 149059851 1/21/2009 $10.19 USD You at 16:46, Dec 12: BANKTOREPORT.COM Full Domain Protection Processing cancellation... MasterCard •••• 8909 Exp 7/2025 and i wait and wait and wait!!!! Yeswanth Muddishetti at 16:47, Dec 12: Perfect! now please click on right 3 dots and then edit plan ,and then select no protection ! Perfect! now please click on right 3 dots and then edit plan ,and then select no protection ! You at 16:51, Dec 12: and i wait did all this Yeswanth Muddishetti at 16:52, Dec 12: thanks for the update now please proceed to delete the domain! thanks for the update now please proceed to delete the domain! You at 16:54, Dec 12: i cannot do it so complicated cmon man!!!!!!!!!!!!!!!!!!!!! was easy to sign up now this long process cmon man!!!!!!!!!!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:56, Dec 12: Don't worry, with your permission, shall I try to delete it from my side.? please conform me ! You at 16:57, Dec 12: delete the thing you know i want it deleted!!!!!!!!!!!!!!!! Yeswanth Muddishetti at 16:57, Dec 12: Thank you for confirming with me. You at 16:58, Dec 12: from 16h02 this chat and still we not deleted Yeswanth Muddishetti at 16:59, Dec 12: See you hvae no products please let me know did i if really assisted you may i know are you happy with my work ? See you hvae no products please let me know did i if really assisted you may i know are you happy with my work ? You at 17:00, Dec 12: where is my refund Yeswanth Muddishetti at 17:01, Dec 12: Don't worry, I will process that. May I know which payment method you would prefer? You at 17:01, Dec 12: in my bank acount Yeswanth Muddishetti at 17:02, Dec 12: Thank you for confirming. Please note that it may take 5 to 7 business days for the funds to be credited to your bank account. I kindly ask that you allow me 5 to 10 minutes to work on raising your refund request without interruption. You at 17:03, Dec 12: i am waiting Yeswanth Muddishetti at 17:05, Dec 12: Thank you for your patience. I kindly ask that you don't interrupt me in between raising refund request and allow me 5 to 10 minutes ! Info at 17:10, Dec 12: Just checking in, please reply to let us know you are still here. You at 17:10, Dec 12: yes
0 replies
7 months ago
Amazing service
Amazing service! Thank you! Before they even see payment showing in their bank account, product already arrived and beautifully packed, not just once, but every order perfect and nice box with computer goodies purchased packed so neatly. Go see what this company sells and have fun while learning computers and coding!
0 replies
8 months ago
Poor response and service
On 20 June 2025, while opening a retail account at PEP via a "Pep canvasser", I was simultaneously subscribed to a funeral policy costing R100/month—without my informed consent. The canvasser presented the account opening as a single process and did not clearly explain that a separate insurance product was being activated. I received no policy documents, no SMS or email confirmation, and no welcome pack from the insurer. Since then, I’ve tried to get clarity and cancel the policy, but responses have been vague and unhelpful. I still don’t know who the underwriter is or how this policy was authorized. This lack of transparency is unacceptable.
0 replies
8 months ago
NOT ACCEPTABLE SERVICE
On 20 June 2025 i get invited by landlady to a breakfast in Elgin Mall , and she tells me about "lucky draw" Pep are having, so as we walking out she takes me to Pep and out comes a lady with what looks like a tablet and asks me a few questions such as what are your earnings and expenses and id no , and i am told "Congratulations you qaulify for R7500.00 , and that to activate the card i must make a small purchase eg R10 airtime which i do and i am handed a card, immediately i realise i have just opened and account and ask the lady if this is true , which she confirms and i ask her "so there are bank charges monthly?" to which she replies yes R23.00 and i ask her why is this not declared to person being asked these questions, so not to disappoint the lady with me (elderly 75 years old) , i take the card and on the way home explain to the lady that it is not a luck draw and that she opened an account etc, so then i email pep on 22 June 2025 and request them to close the account to which they reply i must first pay the R10.00 , so i start arguing why must pay and through the emails time i get an sms saying null oweing , so i am under the impression the account is closed, then a few weks later i get sms i must pay R40 on account , which i ignore, then another reminder and when i check via ussd yesterday my balance is R125.00 ! PER CARD NO.6363701013620506
0 replies
12 months ago
not professional
If i want to pay for a product or service when i leave a shop and i get told computer systems are down, to me none of us should accept this, you buy something you must get an invoice and when request an invoice one gets asked to sit and wait for ages until no longer patience
0 replies
12 months ago
continual harrassment by cellc
1.) 10 February 2025Nigel received a phone call and new contract from cellc and received a router related to this contract(attached) within about 1 or 2 days of this contract, then on 10 February 2025 i am debited R351.13, then on 15 March 2025 i am debited R379.01 (contract is for R219.0 per month x 24 as per emailed contract and telephonic conversation 10 February 2025) 2.) 06 April 2025 On 6th April i receive a call from cellc in response to my email query, and am told they have no record of me receiving a new router, in spite of me telling her i have the new router, from the general attitude of the telephonist i can hear she does not seem to know what to do next, and in general from calls to and from cellc now, i can hear cellc does not realise the stress they cause clients with these types of problems, surely if i have a contract and a new router i should not have to go though situations like this, don't they record and retrieve phone calls as proof, and on top of this i receive a call between the contract date and these queries from somebody asking if i am interested in a cellc contract upgrade , and i tell them to stop wasting my time with these calls because it has been upgraded, and he tells me no such record, and i told him go and check the records because i knew i had the emailed contract 3.) 09 April 2025 Nigel phoned CELLC 084135 to enquire about amount being debited not according to contract received on email, lady said she can see from their records that this case has been escalated and that i must wait between 24 and 48 hrs before querying again please, so i decided to do exactly this and wait the 24 or 48 hrs, but in general the telephonists that phone manner and professionalism leave a lot to be desired eg one will get emails saying they tried to contact me and i must email them correct contact number, but the correct contact number is on the contract and cellc phoned me for a new contract offer plus a call from "somebody else" re a new contract for cellc , so they have my correct contact number and i have been with cellc for many years4.) 09 April 2025 11:55 AM email from cellcYour feedback for case number 504081286customerservice@cellc.co.za to me Good day Mr. Nigel Crocker;Thank you for contacting Cell CWe have received your email regarding your billing enquiry case follow up.We do apologize for any inconvenience caused.Kindly provide us with your ID Number or Cellphone number in question for further assistance.For any assistance kindly contact our Customer Care Department on 084135 a free call from any Cell C number operate 24/7 or send an email to custserv@cellc.co.za.Regards,Cell C Written Correspondence 5.) 09 April 2025 11:55 AM Nigel response to email from cellc Nigel Crocker <necrocker@gmail.com> to customerservice as usual everything was on the contract i attached on the email sent to yourselves that you are responding to: i thought i make it easy by attaching the contract but obviously you not reading my emails, the ID Number or Cellphone number in question is clearly on the contract that was attached on the email to youselves id 6502185046082 and cell phone number in question is 0848096582 also clearly on the contract attachment my contact number 0727604157 6.) 10 April 2025 07:44 AM email from CSI_SURVEY@cellc.co.zaDear Cell C CustomerTo ensure continued improvement of our service delivery to our customers, we would value your feedback.Did we do a great job resolving your query? If so, please reply 1.If you were merely satisfied, reply 2.If you were not satisfed at all, reply 3.Your feedback is appreciated.RegardsCell C 7.) 10 April 2025 07:47 AM Nigel response to email from CSI_SURVEY@cellc.co.za3 8.) 10 April 2025 07:44 AM email from No_reply@cellc.co.zaDear Valued CustomerThank you for contacting Cell C. This is an automated response. Please do not reply to this email. We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email customerservice@cellc.co.za or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to proofofpayment@cellc.co.za.For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficallingFor information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibreIf your query is *****-related, please call 061 000 7007.You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):View your usage and balanceManage your bill limitPay your account using a credit cardView and manage your WASP servicesView your contract upgrade dateLink and manage all your Cell C numbers from within one AppRequest your previous months invoices, change your invoice date and update your bill's email addressBuy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top UpAdditional VAS and bundles in your account and deactivate recurring VASActivate and deactivate your Wi-Fi Calling for your convenienceLog a service callThank you for your continued support.Kind regardsCell C Customer Service 9.) 10 April 2025 08:00 AM debit order reverse request on nedbank app by NigelCELLC is not resolving my query 10.) 10 April 2025 10:11 AM email from customerservice@cellc.co.zaGood day Mr. Nigel ****er;Thank you for contacting Cell C.We have received your email requesting to return the router received and cancel your contract.Kindly note your case has been dispatched to the relevant department for further assistance.For any assistance kindly contact our Customer Care Department on 084135 a free call from any Cell C number operate 24/7 or send an email to custserv@cellc.co.za.Regards,Cell C Written Correspondence 11.) 10 April 2025 10:18 AM Nigel phoned to cancel contractas per previous emailNigel phoned 084135 and requested cancellation and lady after doing enquiry said they are busy with my case and would i give them to finalise the case to which i rep**** "yes"12.) 10 April 2025 01:01 PM email from customerservice@cellc.co.zaYour feedback for case number 504090557Good day Mr. Nigel ****er, Thank you for contacting Cell C. We have received your email regarding your bill dispute. Kindly note your case is dispatched to the billing department for further assistance. For any queries contact customer care on 084135. Regards,Cell C written correspondence. 13.) 11 April 2025 01:35 PM call from 084 180 0084Lady asked Nigel if he had cellc waybill number , in 30 seconds Nigel traced the waybill number CELLC13654394 dated 10 February 2025 and gave it to her (wow strange cellc asking these questions - what would have happened had i not had this info - and so the episode with cellc goes on) - so i have emailed the original contract twice and now given cellc this info , luckily in my line of work i have learnt to havethese things on hand - pity us clients have to go through this?? 14.) 15 April 2025 03:16 PM email from customerservice@cellc.co.zaYour feedback for case number 504070739Good day Mr. Nigel ****er Please note that in march you were charged for pro rata for the month of February and March. In April the bill includes penalty of R70 for reversing the payment. For any queries kindly call our customer care to 084 135RegardsCell c We have received your email regarding your bill dispute. Kindly note your case is dispatched to the billing department for further assistance. For any queries contact customer care on 084135.15.) 15 April 2025 03:58 PM call from 084 135Call from a lady saying she from social media department saying they busy with my case and they will get back to me 16.) 16 April 2025 08:40 AM Added review on hellopeter with all above interactions as proof17.) 16 April 2025 09:24 Hello Peter interaction belowCell C’s reply16 Apr 2025 at 09:24Dear Nigel Crocker, Thank you once again for reaching out and for your continued patience. We acknowledge your frustration and sincerely apologize for the inconvenience caused. We understand how important accurate billing and clear communication are, and we regret the challenges you've experienced. Please be assured that your case is still under investigation and is actively being handled by our support team. Based on the latest updates: You were offered an upgrade at R219/month, and this has now been correctly updated in our system. The contract start date has also been amended to reflect the correct date. A request has been submitted to our billing department to process a credit for the overcharges billed incorrectly. You have been contacted with this update, and you will be notified again once the credit has been finalized. We understand this has been a frustrating process, and we truly appreciate your understanding while we work to resolve the issue fully. A follow-up call will be made to you as soon as the credit is processed and your case is finalized. Kind regards, Cell C | GMNigel C’s reply16 Apr 2025 at 09:28Would you be happy with SO MANY calls etc from cellc just to correct my billing from contract received 10 February 2025 to now CELLC asking me for waybill number, poor service any way you look at it, it makes clients unhappy when they billed 379.00 instead of 219.00 and then have to give cellc the waybill number for the device received!Cell C’s reply16 Apr 2025 at 10:05We completely understand how frustrating this experience has been, and we sincerely apologize for the inconvenience caused. Please rest assured that the matter is nearing finalization, and our support team will keep you updated throughout the process. We appreciate your patience as we work to resolve this for you. Kind regards, Cell C |GMCell C’s reply17 Apr 2025 at 07:51Dear Nigel Crocker, Please note that our support team has successfully reached out to you regarding your contract. They have confirmed that the necessary amendments have been made. Additionally, we are currently awaiting the credit note to reflect on your account. Thank you for your patience. Regards, Cell C | MMNigel C’s reply17 Apr 2025 at 08:02To whom it may concern I have heard nothing further, only these responses on hellopeter. NigelCell C’s reply17 Apr 2025 at 08:23Dear Nigel Crocker, Thank you for your enquiry. We have requested a call back from our support team, and they will be in contact with you shortly to provide the latest updates on the matter. Kind regards, Cell C | GMNigel C’s reply17 Apr 2025 at 08:33Received call back now from"Cellc Social Media Dept" , WOW WHAT AN EPISODE THIS IS!Cell C’s reply17 Apr 2025 at 08:50Dear Nigel Crocker, Please note that our support team has successfully reached out to you regarding your contract. They have confirmed that the credit note has been approved and that you will be contacted as soon as the credit has been allocated. Regards, Cell C | MM Nigel C’s reply17 Apr 2025 at 08:55Noted thank youCell C’s reply17 Apr 2025 at 09:03You're welcome. Kind regards, Cell C | GMCell C’s reply17 Apr 2025 at 16:17Dear Nigel Crocker, Thank you for taking the time to speak with us. We would like to confirm that your recent query has been addressed, and the following actions have been taken:We successfully contacted you on 072 760 4157 and provided full feedback on your upgrade.Confirmation was given that your upgrade will proceed with the 50GB package you selected.The agreed monthly amount of R219.00 will be billed moving forward.As discussed, we will review your account again next month to ensure that billing is accurate.We sincerely apologize once again for the earlier inconvenience caused. We're glad to hear that you're satisfied with the resolution and we appreciate your understanding. Please rest assured that we are committed to maintaining the accuracy of your account. Kind regards, Cell C | CWNigel C’s reply17 Apr 2025 at 16:21Appreciated18.) 26 April 2025 13:30 Call from CELLC 084135Call from a lady saying she coming back to me regarding reference number ????????? I told her i just cannot understand what she is calling about, i thought this query was long resolved, on a Saturday of a long weekend while watching rugby i must now once again be irritated by cellc
59 replies
12 months ago
Poor service
See my ongoing case with cellc just not solving my query signed contract for 219.00 per momth x 24 months and again today i debited R379.01 1.) 10 February 2025Nigel received a phone call and new contract from cellc and received a router related to this contract(attached) within about 1 or 2 days of this contract, then on 10 February 2025 i am debited R351.13, then on 15 March 2025 i am debited R379.01 (contract is for R219.0 per month x 24 as per emailed contract and telephonic conversation 10 February 2025) 2.) 06 April 2025 On 6th April i receive a call from cellc in response to my email query, and am told they have no record of me receiving a new router, in spite of me telling her i have the new router, from the general attitude of the telephonist i can hear she does not seem to know what to do next, and in general from calls to and from cellc now, i can hear cellc does not realise the stress they cause clients with these types of problems, surely if i have a contract and a new router i should not have to go though situations like this, don't they record and retrieve phone calls as proof, and on top of this i receive a call between the contract date and these queries from somebody asking if i am interested in a cellc contract upgrade , and i tell them to stop wasting my time with these calls because it has been upgraded, and he tells me no such record, and i told him go and check the records because i knew i had the emailed contract 3.) 09 April 2025 Nigel phoned CELLC 084135 to enquire about amount being debited not according to contract received on email, lady said she can see from their records that this case has been escalated and that i must wait between 24 and 48 hrs before querying again please, so i decided to do exactly this and wait the 24 or 48 hrs, but in general the telephonists that phone manner and professionalism leave a lot to be desired eg one will get emails saying they tried to contact me and i must email them correct contact number, but the correct contact number is on the contract and cellc phoned me for a new contract offer plus a call from "somebody else" re a new contract for cellc , so they have my correct contact number and i have been with cellc for many years4.) 09 April 2025 11:55 AM email from cellcYour feedback for case number 504081286customerservice@cellc.co.za to me Good day Mr. Nigel Crocker;Thank you for contacting Cell CWe have received your email regarding your billing enquiry case follow up.We do apologize for any inconvenience caused.Kindly provide us with your ID Number or Cellphone number in question for further assistance.For any assistance kindly contact our Customer Care Department on 084135 a free call from any Cell C number operate 24/7 or send an email to custserv@cellc.co.za.Regards,Cell C Written Correspondence 5.) 09 April 2025 11:55 AM Nigel response to email from cellc Nigel Crocker <necrocker@gmail.com> to customerservice as usual everything was on the contract i attached on the email sent to yourselves that you are responding to: i thought i make it easy by attaching the contract but obviously you not reading my emails, the ID Number or Cellphone number in question is clearly on the contract that was attached on the email to youselves id 6502185046082 and cell phone number in question is 0848096582 also clearly on the contract attachment my contact number 0727604157 6.) 10 April 2025 07:44 AM email from CSI_SURVEY@cellc.co.zaDear Cell C CustomerTo ensure continued improvement of our service delivery to our customers, we would value your feedback.Did we do a great job resolving your query? If so, please reply 1.If you were merely satisfied, reply 2.If you were not satisfed at all, reply 3.Your feedback is appreciated.RegardsCell C 7.) 10 April 2025 07:47 AM Nigel response to email from CSI_SURVEY@cellc.co.za3 8.) 10 April 2025 07:44 AM email from No_reply@cellc.co.zaDear Valued CustomerThank you for contacting Cell C. This is an automated response. Please do not reply to this email. We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email customerservice@cellc.co.za or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply). For manual payment confirmation, please email your proof of payment to proofofpayment@cellc.co.za.For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficallingFor information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibreIf your query is *****-related, please call 061 000 7007.You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):View your usage and balanceManage your bill limitPay your account using a credit cardView and manage your WASP servicesView your contract upgrade dateLink and manage all your Cell C numbers from within one AppRequest your previous months invoices, change your invoice date and update your bill's email addressBuy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top UpAdditional VAS and bundles in your account and deactivate recurring VASActivate and deactivate your Wi-Fi Calling for your convenienceLog a service callThank you for your continued support.Kind regardsCell C Customer Service 9.) 10 April 2025 08:00 AM debit order reverse request on nedbank app by NigelCELLC is not resolving my query 10.) 10 April 2025 10:11 AM email from customerservice@cellc.co.zaGood day Mr. Nigel ****er;Thank you for contacting Cell C.We have received your email requesting to return the router received and cancel your contract.Kindly note your case has been dispatched to the relevant department for further assistance.For any assistance kindly contact our Customer Care Department on 084135 a free call from any Cell C number operate 24/7 or send an email to custserv@cellc.co.za.Regards,Cell C Written Correspondence 11.) 10 April 2025 10:18 AM Nigel phoned to cancel contractas per previous emailNigel phoned 084135 and requested cancellation and lady after doing enquiry said they are busy with my case and would i give them to finalise the case to which i rep**** "yes"12.) 10 April 2025 01:01 PM email from customerservice@cellc.co.zaYour feedback for case number 504090557Good day Mr. Nigel ****er, Thank you for contacting Cell C. We have received your email regarding your bill dispute. Kindly note your case is dispatched to the billing department for further assistance. For any queries contact customer care on 084135. Regards,Cell C written correspondence. 13.) 11 April 2025 01:35 PM call from 084 180 0084Lady asked Nigel if he had cellc waybill number , in 30 seconds Nigel traced the waybill number CELLC13654394 dated 10 February 2025 and gave it to her (wow strange cellc asking these questions - what would have happened had i not had this info - and so the episode with cellc goes on) - so i have emailed the original contract twice and now given cellc this info , luckily in my line of work i have learnt to havethese things on hand - pity us clients have to go through this?? 14.) 15 April 2025 03:16 PM email from customerservice@cellc.co.zaYour feedback for case number 504070739Good day Mr. Nigel ****er Please note that in march you were charged for pro rata for the month of February and March. In April the bill includes penalty of R70 for reversing the payment. For any queries kindly call our customer care to 084 135RegardsCell c We have received your email regarding your bill dispute. Kindly note your case is dispatched to the billing department for further assistance. For any queries contact customer care on 084135.15.) 15 April 2025 03:58 PM call from 084 135Call from a lady saying she from social media department saying they busy with my case and they will get back to me
754 replies
Review Distribution
5 Star
6 (15.789473684210526%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
32 (84.21052631578948%)