CD
cindy D
Active since May 2020
10
Reviews
0
Industries
Reviews
10 reviews27 months ago
Vodacom Nightmare
VODACOM ARRRGGGHHHHH - the most frustrating organisation, what does it take to speak to an actual live "competent" person?!?! I found out that I have been listed as a "bad payer" by Vodacom with whom I do not even have an account, not have I had for years. Specifically because of their less than stellar service. I have sent emails to customercare@vodacom.co.za with the response "this service has been moved to our TOBi support channels" that is even more pathetic! I typed in all the information required and end up getting several numbers to call - with voice prompts. Obviously because I do not have a vodacom account they do not recognize me as a customer and I go through this endless loop of entering ID number and or phone number to no avail. The TOBi chat just says thank you and ends the chat! Crisis - I just want to speak to a human being to find out what on earth they are doing with my credit profile
116 replies
29 months ago
Midfeeds Tack n Togs massive disappointment
In today's fast paced no time to waste society, online shopping has become quite the norm. I have been **********ly let down with the likes of the Leroy Merlin stores but you can imagine my utter shock and dismay when a store like Midfeeds Tack n Togs show availability of stock, accepts payment but moments later sends an email to say that not one but two of my shopping cart items are actually not in stock. Lusanda Makeleni | Midfeeds • Tack ’n Togs Online Sales Consultant further goes on to admit that "unfortunately we have been waiting for the vetwraps for over a month now" and yet you are still able to purchase these products via the online shop. This can be marginally understood on a level - not acceptable none the less. What was really shocking is that they point blank refused to offer similar products to replace the ones they did not have in stock when I suggested this and also refused to courier the items when they arrived at their cost. And given the 100/200% mark up they put on the items its not as though it would make any significant difference to their bottom line. the problem with large retailers is they actually just don't care about customer service and feel they have such a large customer base they honestly don't seem at all phased if a handful of their customers move suppliers. SA or the "new" South Africa and its careless attitude shows all to well in Midfeeds Tack n Togs actions today
0 replies
31 months ago
Leroy Merlin - **** Artists violating Consumer Protection Act
Leroy Merlin is the biggest **** artist in retail. They advertise numerous items on their promotional leaflets "BIG BIRTHDAY BASH" "ONLINE EXCLUSIVES" and yet when you go to add the item to your cart the original price is shown. When contacting Leroy Merlin and enquiring about the discrepancy they have no qualms about stating the item is not on promotion. This is a complete violation of the consumer protection act : Section 23 of the CPA (dealing with displayed prices )provides that 'a retailer must not display any goods for sale without displaying to the consumer a price in relation to those goods' and 'a supplier must not require a consumer to pay a price for any goods higher than the displayed price for those goods. Section 23(5) of the Act considers a price to be displayed if it is: (a) annexed or affixed to, written, printed, stamped or located upon, or otherwise app**** to the goods or to any band, ticket, covering, label, package, reel, shelf or other thing used in connection with the goods or on which the goods are mounted for display or exposed for sale; (b) in any way represented in a manner from which it may reasonably be inferred that the price represented is a price applicable to the goods or services in question; or (c) published in relation to the goods in a catalogue, brochure, circular or similar form of publication available to that consumer, or to the public generally, if — (i) a time is specified in the catalogue, brochure, circular or similar form of publication as the time after which the goods may not be sold at that price, and that time has not yet passed; or (ii) in any other case, the catalogue, brochure, circular or similar form of publication is dated, and in the circumstances may reasonably be regarded as not out of date. The organisation clearly has no regard for the law and or the consumer.
131 replies
34 months ago
Telkom should be not be allowed to operate
I wish there was a negative rating! I cancelled two services with Telkom in March but am still being billed for them and now they can cancelled my cell phone subscription as they say it has not been paid DESPITE having a debit order on the contract! Telkom is by far THE most useless service provider and for the life of me I cannot fathom how they are still operating
0 replies
36 months ago
WEBAFRICA DIABOLICAL ETHICS
Are there negative ratings available for a business? WEBAFRICA is a -10. I have been trying to cancel my service since December 2022 to no avail. No one responds to the whatsapp. The consultants on the ChatBot just let the conversation go idle and you constantly get I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... the moment you choose option 4 for cancellation the conservation ceases. It is like they are trained to ignore cancellation requests
0 replies
43 months ago
ONLINE ORDERS AT LEROY MERLIN WORSE THAN BUILDERS
online order Placed on August 13, 2022 at 2:51:34 PM GMT+2 to be Delivered by: Leroy Merlin - Arrives by Tue, Aug 16 on Sunday, 04 September 2022 17:50 I sent a follow up email to find out where my paid for and confirmed order would arrive NO response on Thursday, 15 September 2022 16:23 i sent a second follow up email - NO response I spoke to Khensani on Monday 19th September at 12:00 regarding my order still not being delivered, who guaranteed me an email in writing stating when the To date I still have had no response from either Khensani or any other Leroy merlin staff regarding my paid for and confirmed order. What is mind blowing is that you can order online as the "system" states there is stock - Leroy happily takes your money and then all of a sudden there is no stock. Conversely, there will be no stock online but go in store and they have tons of product on the floor. how difficult can it be to manage stock ? or to get back to a client?
0 replies
55 months ago
ABSA HOMELOANS You'll be waiting till hell freezes over.
I have sent several emails to home@absa.co.za to enquire the interest rate on my bond. Have not had so much as an automated response to acknowledge reciept of my email and provided me with a reference number. Calling the call centre on 0860 111 007 is as much a waste of time as you are endlessly on hold and pushed from pillar to post with no one being able to provide an answer. We also sent separate emails to increase another bond with, to date, not even an acknowledgement of our enquiry. so much for client service and online banking
53 replies
61 months ago
Online Shopping Builders warehouse nightmare
I ordered a number of items from Builders warehouse via their online shopping app on the 25/01/2021. I opted for the "collect" option as I don't live to far from the Boksburg branch and have a bakkie so collection is easy. When I arrived a week or two later to collect the items, 1. they were not ready in the collections area and I had to wait nearly an hour for the staff to go and source the items from the floor. 2. They did not have the Builders LISD924CC Corner Entry Shower - Chrome (885 x 885mm) 725902 despite there being stock when I ordered. Had they taken stock from the floor when I ordered this would not have been an issue. Further to this problem the gent working at the counter that day - Tebogo - assured me that as soon as the stock arrived they would call me, let me know and deliver at no cost due to the inconvenience. Today is the 6th of April, no call from Tebogo, or builders warehouse, no delivered shower, no update. I am surprised that there is no system to close out outstanding online shopping orders. They are happy to take your money but never delivered what was purchased.
0 replies
69 months ago
Brooks and Luyt cannot manage database - harrassed for EX husbands Debt !
I am SO glad I have seen your comments. I too am being harassed for an ex-husbands debt through Nedbank, automated calls, demanding and threatening SMS's, rude and abusive calls where helpdesk agents insist the "I" get in contact with the ex to pay his debt. We were divorced in 2014
53 replies
72 months ago
Vodacom cancellation of contract
Absolutely shockingly pathetic. Called several times to cancel contract. Everytime I stated I wanted to cancel my contract the consultant could all of a sudden not hear me and dropped the call. Another consultant just put the call on mute and whilst I could see the call was still connected, the consultant did not respond. I have update my personal details multiple times and yet I have never received a statement for 3 of the phones I have contracts with them for.
210 replies
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