SA
Stacey-lee August
Active since May 2020
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
terrible service
Quick to send debi check mandates but when cancellation is requested u wait weeks on end for the debi check mandate to be change to the R300 i think they just want the debits to go off thats how they make money
0 replies
1 month ago
free R170 reversal fees u never get your money
I made a payment to a capitect account which i asked to have reversed i was charge the reversal fee and was telephonically told i will be refunded the EFT amount paid now i receive an SMS saying they cant wow what a bank business should be taken else where .............TymeBank:Our effort to reverse your transaction of R-****.00 on account ***6526 was unsuccessful. Case ID RT-20852.
530 replies
1 month ago
no customer serice
Firstly my order was delayed by more than an hour yet we live 5 minutes away from cresta then 3 products out of stock understood....and my Pies just never reached my bag or my hoe i requested a refund immediately on the app and to date this is what i get bambu lab A1
53 replies
3 months ago
pathetic never ordering from gallitos again
Carmillita.V (Support) <mrd-request-responder_202502201310-zd@mrd.zendesk.com> 14:08 (7 minutes ago) to me ##- Please type your reply above this line -## Your request (There was something wrong with the quality of my food - DFD296127491) has been updated. Your ticket id is 69552563. Carmillita.V (Mr D Food ) Jan 16, 2026, 14:08 GMT+2 Hi Stacey lee August, Thank you for sharing your feedback regarding your recent order and for allowing us the opportunity to investigate the matter further. Our investigation has found that you have used internet images to log this query. Following a thorough review, we’ve taken the decision to not offer compensation in this instance. We understand this may not be the outcome you were hoping for, and we’re sorry for any disappointment caused. Please note that this decision is final. Thank you for your understanding. Regards, Mr D Team Carmillita.V Stacey lee August Jan 16, 2026, 13:58 GMT+2 thats what i have On Fri, 16 Jan 2026 at 13:52, Staceylee August <staceyaugust03@gmail.com> wrote: see attached Attachment(s) Picture1.jpg 9dc2c45a-fae2-4282-93d****67e0512589.png Stacey lee August Jan 16, 2026, 13:52 GMT+2 see attached Attachment(s) 9dc2c45a-fae2-4282-93d****67e0512589.png 9dc2c45a-fae2-4282-93d****67e0512589.png~RF5622982.TMP Carmillita.V (Mr D Food ) Jan 16, 2026, 13:48 GMT+2 Hi Stacey-lee Thank you for your feedback regarding your recent order. To help us investigate the issue with the food quality, could you please send us clearer images of the meal you received? This will assist us in resolving your concern more effectively. We appreciate your cooperation! Kind regards Carmillita.V Stacey lee August Jan 16, 2026, 12:49 GMT+2 thats what it looked like Attachment(s) 9dc2c45a-fae2-4282-93d****67e0512589.png Stacey lee August Jan 16, 2026, 12:25 GMT+2 the livers and rice was under cooked tasted like food from a can
0 replies
5 months ago
paying twice same delivery
I just received a delivery with nothing in the bag my money was returned for the goods but i paid twice for the same delivery really terrible
0 replies
6 months ago
Poor service
Hi TymeBank, I’m following up on my ***** case. It was closed the same day I reported it, and after escalating, I was contacted on Monday, 13 Oct and told a goodwill payment would be made by end of business that day. It’s now Wednesday, 15 Oct, and I haven’t received anything or any update. Please confirm what’s happening with both the goodwill payment and my ***** case as this has been delayed too long.
53 replies
6 months ago
no wrongdoing on the part of the Bank
I have yesterday experienced a loss of money from my account which contacted ***** the then blocked my account to investigate this is the response I received ....I am being treated unfairly I have not delinked my app on my phone but this was achieved by a *****ster so how safe is Tyme bank. Your TymeBank ***** Case: GFD-316267Inbox DoNotReply CustomerCare <DoNotReply.CustomerCare@tymedigital.com> 8 Oct 2025, 21:53 (11 hours ago) to me Dear STACEYLEE ROCHELLE AUGUST, We have finalised our initial investigation of your ***** Dispute case. Our investigation revealed that there was no wrongdoing on the part of the Bank and that your personal information was compromised.
53 replies
9 months ago
Excellent service and staff
I honestly can't recommend this debt counselling company enough. From the very first interaction, they treated me with respect, kindness, and professionalism. They explained everything clearly, helped me understand my options, and made the whole process feel manageable and less overwhelming. Thanks to their support, I finally feel like I’m back in control of my finances. They truly care about their clients and go above and beyond to help. If you're looking for trustworthy, reliable help with debt, this is the place to go. Excellent service all around!
56 replies
12 months ago
poor service
Driver name Solomon returns package under false pretenses saying that i never answered my telephone yet he never called then contacted the offices were i was told it has to be returned 3 times to lodge a complaint pathetic service i must say
0 replies
49 months ago
EXTREMELY TERRIBLE SERVICE
p[8:22 am, 30/03/2022] Webafrica: humzile: Hi there, my name is Phumzile, how can I assist you today? [8:37 am, 30/03/2022] Stacey: hi Phumzile im wendy is there anyway i can make a payment at woolworths or pick n pay my services have been disconnected or can a debit be run immediate [8:40 am, 30/03/2022] Webafrica: Phumzile: Not anymore I see you cancelled that method for a card payment. [8:43 am, 30/03/2022] Stacey: yes because my bank is having issues with my app so im not receiving my otp...whats the way forward [8:44 am, 30/03/2022] Stacey: can i use easypay [8:46 am, 30/03/2022] Webafrica: Phumzile: With that said we will need to create a new order and change payment method. [8:46 am, 30/03/2022] Stacey: ok how do we do that and how long does it take ....are u guys maybe loaded on the capitec app [8:53 am, 30/03/2022] Stacey: hi [8:54 am, 30/03/2022] Webafrica: Phumzile: It is the Payfast were payment goes to. [8:54 am, 30/03/2022] Webafrica: Phumzile: So card details to make payment you load on the Payfast App. [8:54 am, 30/03/2022] Stacey: thats not gonna work if i load debit order details how long before you debit [8:56 am, 30/03/2022] Webafrica: Phumzile: Debit goes off on the 1st but if you enter card details now the payment will go off immediately. [8:57 am, 30/03/2022] Stacey: it sends an otp to my banking app that i cannot access because of my bank [9:00 am, 30/03/2022] Webafrica: Phumzile: Do you not have another card we can use. [9:01 am, 30/03/2022] Stacey: can i use my partners details [9:09 am, 30/03/2022] Stacey: ? [9:09 am, 30/03/2022] Webafrica: Phumzile: Yes you can Wendy. [9:14 am, 30/03/2022] Stacey: thanks [9:18 am, 30/03/2022] Webafrica: Phumzile: So you gonna do it now or you will be fine. [9:34 am, 30/03/2022] Stacey: if i do it now can i there after set a debit order for the 1st of each month [9:38 am, 30/03/2022] Webafrica: Phumzile: DEBIT ORDER DAY Please note that debits run from the 1st to the 4th of every month may you kindly be patient the debit order will go off [9:38 am, 30/03/2022] Stacey: so i must just load account details for the debit order [9:41 am, 30/03/2022] Webafrica: Phumzile: Yes on the Payfast App we need to save as recurring. [9:41 am, 30/03/2022] Stacey: can i have the support email address please [9:44 am, 30/03/2022] Webafrica: Phumzile: What is it that you need to email. [9:46 am, 30/03/2022] Stacey: i cannot use payfast because of my bank i would like to get further advise if u not willing to give me the email its ok i will be logging a complaint on hello peter as i have only used your service since the 28/02/2022 and i have had endless problems no one can assist with anything and i have been having trouble since day 1 when i ordered the service i waited from December 2021 to february 2022 terrible i tell you [9:49 am, 30/03/2022] Webafrica: Phumzile: Wendy as I have advised we can change to Easypay and you use the voucher option. [9:50 am, 30/03/2022] Webafrica: Phumzile: So I thought you will use your partners card details. [9:50 am, 30/03/2022] Stacey: please read our messages again u never responded when i asked about easy pay you told me about pay fast [9:57 am, 30/03/2022] Stacey: what is the easy pay number i should use [9:59 am, 30/03/2022] Webafrica: Phumzile: You asked and I advised that you are on Payfast method, hen told you that we can create a new order so we change to Easypay. Then you asked if you can use your partners card which I said yes. [10:00 am, 30/03/2022] Stacey: easy pay reference please [10:05 am, 30/03/2022] Webafrica: Phumzile: Let me create the order and it takes about 24 to 72 hours for the refence number t be sent. [10:06 am, 30/03/2022] Stacey: wow service is pathetic please just leave it as is i will load a debit order for friday or change my service provider [10:09 am, 30/03/2022] Stacey: who do u report to [10:09 am, 30/03/2022] Webafrica: Wendy the order can not be processed if there is still an outstanding amount so we need to try use a different card to make payment. [10:09 am, 30/03/2022] Stacey: and how would you like me to make payment if my bank cannot send my otp due to app issues? [10:12 am, 30/03/2022] Stacey: now i must wait till they can debit on the 1st if thats the case why did they suspend the service yesterday what type of service is that can i speak to a manager PLEASE [10:13 am, 30/03/2022] Webafrica: Phumzile: I heard you asking if you can use your card details. [10:15 am, 30/03/2022] Webafrica: Phumzile: My manager is not on the floor. [10:25 am, 30/03/2022] Stacey: so theres no team leader or Manager [10:29 am, 30/03/2022] Webafrica: Phumzile: At the moment they are not online. EXTREMELY TERRIBLE SERVICE
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (94.44444444444444%)