TM
Thato M
Active since May 2020
6
Reviews
0
Industries
Reviews
6 reviews15 months ago
Damaged
Fridge damaged upon arrival Worst experience I have been having with makro recently, i recently bought a fridge upon arrival I noticed the fridge is damaged I took pictures and forward to makro, I also booked for the fridge to be return till now the fridge is still here and I have to keep calling them everyday like they burying me airtime and paying for storage for this none working fridge. After all the attempts I’ve done i received this email “Mapule Nxumalo (Makro) Jan 22, 2025, 16:25 GMT+2 Good day Thato, We hope all is well. Please note that we have forwarded the pictures as advised, We will have to book a service call out with Hisense.to replace the damaged shelves. We will advise once call has been logged” So I should wait for Makro to take their time. makro says its Hisense
0 replies
15 months ago
Fridge damaged upon arrival
Worst experience I have been having with makro recently, i recently bought a fridge upon arrival I noticed the fridge is damaged I took pictures and forward to makro, I also booked for the fridge to be return till now the fridge is still here and I have to keep calling them everyday like they burying me airtime and paying for storage for this none working fridge. After all the attempts I’ve done i received this email “Mapule Nxumalo (Makro) Jan 22, 2025, 16:25 GMT+2 Good day Thato, We hope all is well. Please note that we have forwarded the pictures as advised, We will have to book a service call out with Hisense.to replace the damaged shelves. We will advise once call has been logged” So I should wait for Makro to take their time
0 replies
31 months ago
EFT reconnection fee
Last year I got ****** and ****s cleaned out my account, my monthly subscription could not be debited due to the account been cleaned. I later manage to pay my account with a re connection fee of R350 which I found it unfair as it was beyond my control. From there I had to pay via eft I was never told about my account going back to debit order. EFT and the form of communication has not been convenient for me, now I am been told to pay another re connection fee. I have been with the company for almost 2years now. If this is the case I would rather cancel my contract with the company and look for a service provider who will value my money.
0 replies
61 months ago
Insurance money refund
Last year around October I lost my contract phone which was insured with Vodacom. My claim was declined as the number I was using on the cellphone was not the insured one. I later advised Vodacom to cancel the insurance since there was no phone to be insured. The insurance was cancelled but my money was still been deducted for insurance. I called the insurance department and they assured me that I will get my refund, till today I haven't received my money back. Why should I wait for my money this long while my claim was rejected and why was my money still been deducted as my claim was rejected
106 replies
71 months ago
Poor customer service rendered
Good day On th 11th of May 2020 I made an online for jbl earbuds and till today I haven't received my order. I made payment through mobi cred and they were debited and when I email hi fi they advised me that they do not have them in stock. My question is why were they showing availability online and why was my mobi cred debited. Month had to pay for my mobi cred for something I don't have. I am very disappointed at the level of service rended. I have been emailing and calling but no luck.
0 replies
72 months ago
Top up
The level of service I received in claiming a mobile phone I have been paying premium for over 3years was terrible. I submitted my claim in February only now I receive the replacement contract which I am not happy about as I want to top up a with 200 cash to get the handset I like. I can't take a phone that does not make me happy having to wait for so long
105 replies
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2 Star
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1 Star
6 (100%)