SC
Savvy C
Active since Jun 2020
42
Reviews
0
Industries
Reviews
42 reviews14 months ago
Cannot get through to OPTIVEST
i called your contact number 021***2266 and the call was answered and I could hear the background noises of a call centre - but it was as if the agent had left the headset lying on the desk ... then i shouted for attention ... someone must have heard me because they then ended the call. I called again 3 times ... but was met with a request to leave a message
53 replies
14 months ago
One bad banana or lack of training ?
My first visit here today and I am not impressed. I hope it’s just a case of our waitron having a bad day - because this happens - life happens. First she started by citing that there’s a “strict policy” on small plate orders - sure we understand the grace and finesse of tappas and small plates - but to threaten that there’s a strict policy ??? Next one of our party asks for a napkin for her hands - our waitron put on a frown and feigned confusion and told her she could wash her hands in the “toilet” - she actually said “toilet” - which left us disgusted. 10 minutes later she walks over with a full tray of lovely white napkins and serves other patrons along the way and finally serves us cold wet napkins. I asked her why she first indicated they did not have napkins and she answered that she thought we wanted wet wipes - what lack of class is this ? I ordered a cappuccino and chocolate mud cake - the cake came served 15 minutes after the cappuccino and I was not given the option of serving preference. I’m sure this is a top class establishment - I see two 5 star reviews but this was certainly not our experience. The owner should be taking better care at ensuring the service matches the menu NOT IMPRESSED … One bad banana made the whole experience terrible
0 replies
15 months ago
DISCOVERY IS BECOMING USELESS
The DISCOVERY mobile app is not properly functional. There are deceased doctors and retired doctors listed on the app - the plan that we pay almost R 15000 per month for is a complete waste of time and seems more and more to be a ******* - all the doctors we call are not on the plan. We are highly agitated - we have been with DISCOVERY since inception. I can’t call the help centre because it’s a huge challenge to get hold of someone who can assist. Please can someone competent please call me - or can someone suggest a better medical aid please.
212 replies
15 months ago
Rather bland food and unjustifiably expensive
Food not worth the price - not great value. We are local South Africans very accustomed to fine dining experiences all over the world. We paid R 260 for a beef burger and chips and R 240 for a chicken burger and chips - and a very small rather bland risotto was R 210 - is extremely outrageous. If the food was tasty it would have been OK - but it wasn’t fantastic.
0 replies
17 months ago
Staff GREAT SWB not answering
I called MAKRO to give a commendation for 2 staff members who helped me excellently today INDIPHILE and the young temp worker (guy) who helped me with n the Microwave Appliances division They were excellent HOWEVER the switchboard didn’t answer and I was waiting forever listening to a promotional message
213 replies
18 months ago
PATHETIC SERVICE NO COMMUNICATION
We placed an order in the middle of the year 2024. They didn’t have many of the plants. We eventually collected - it’s a home based business operating out of a garage which is not a problem at all and we gave them the benefit of the doubt. We still have items due which we only found out on the day of collection they did not have but we had paid for. Now they are not responding to our calls or messages. This is a typical home business turned bad - and such a shame. It’s just unacceptable.
109 replies
18 months ago
STANDARD BANK CREDIT LIFE SYSTEMS COMPROMISED OR JUST INEPT ?
I have been trying for months now to reach and alert STANDARD BANK CREDIT LIFE that they are sending the personal policy details of one of their clients to my email address in error. The clients policy number is Policy number: CHL008019836 Plan Type: "L - Death Temporary and Permanent Disability" The client is "Miss M GOLIATH" The latst email goes as follows; "At Standard Bank Insurance Brokers, we and our partners are constantly looking for ways to improve our offerings to you, giving special attention to your needs in these ever changing economic times." This simply cannot be true - because I have tried and tried and tried to get this STANDARD BANK clients profile unlinked from my email address - but i have just been met with incomptence. Is anyone else having a probem with DATA INTEGRITY and PoPIA violation with STANDARD BANK ?
277 replies
21 months ago
Poor management and coordination
The DIS-CHEM HEALTH CLINIC at Canal Walk is somewhat dysfunctional. The sister on duty was working alone today - on 1 August - and was completely disorganised with no logical manner of working. She said she had appointments and would cater for walk-ins if those with appointments were late - so we waited as the next appointment was not there. She then went on to chat to someone who had questions (for almost 10 minutes) - then she did admin on the computer and spent almost 25 minutes trying to load someone on the computer system - instead of being proactive and working sensibly to serve clients who were sitting and waiting to be assisted. We had waited for about 15 minutes while she was in the room by herself. The next “appointment” was late but she saw them anyway. Then some random person walked up and she spoke to them to explain procedures (while we were waiting) It was extremely disappointing to witness and be subject to such disorder. Perhaps she was trying her best - but really … you can’t have a nursing sister working to attend to patients AND having to do all the admin - it can never work
0 replies
21 months ago
SANLAM in violation of PoPIA ? or simply not engaging in client care ?
SANLAM has allowed one of their new clients to register for a new life insurance product using my email address. I called SANLAM and was on hold for 16 minutes then hung up. I emailed SANLAM with the details and got an automatic response that they would reply within 3 days. I have not heard from SANLAM yet. In the meantime I have received emails from SANLAM with attachtments containing the policy details of their new client who has registered with my private email address. Whats also concerning is that I am a SANLAM client after being migrated from ALEXANDER FORBES as a consequence of an acquisition.
232 replies
27 months ago
Agent bouncing calls
A female call centre agent on the 0860 724 724 contact center line answered my call at 16:48 today - it was patently clear that she was pretending that she could not hear me. I could hear her clearly. I called back again and was professionally assisted by a make agent called “Pedro or Petro” - he was great. It is not uncommon in my experience for call centre agents like the female agent to bounce calls at this time of the day when they don’t feel like providing service It needs to STOP Metropolitan can you find out who that agent was please ?
58 replies
Review Distribution
5 Star
10 (23.80952380952381%)
4 Star
1 (2.380952380952381%)
3 Star
3 (7.142857142857143%)
2 Star
0 (0%)
1 Star
28 (66.66666666666667%)