MR
Mthuthuzeli R
Active since Jun 2020
6
Reviews
0
Industries
Reviews
6 reviews34 months ago
Merosmart undergoing liquidation
Recently caught wind of the liquidation without any notice. They just disappeared into thin air. All methods of communication have been terminated so don’t waste your time. For anyone in need of assistance, you may contact Honey Corporate Recovery and Insolvency on 0514036600 for enquiries.
0 replies
40 months ago
Service breakdown
Payment made on 23/12/2022 and only went live on 31/12/2022 following numerous follow-ups. Technicians show up when they feel like it and the contact centre agents do not stick to their promises (with the exception of a few). My account was debited 3x monthly fee between 23/12/2022 and 05/01/2023. I am yet to receive my refund. Do not even bother asking for the managers’ details as “they are not allowed to give them out”. This has been a painful experience and a clear definition of “nothing good comes cheap”. It is quite sad that such a great initiative is being marred by shoddy service and disregard for people in the township.
132 replies
42 months ago
Lack of feedback
The app was revoked without prior warning or notification. I had a voucher available on the app following months of spending my money on this brand and now I can’t access it because the app is no longer active. I am basically being shown the middle finger time and time again as I have lodged a complaint through their contact centre, visited the Centurion Lifestyle and also sent multiple emails to a consultant by the name of Barry van Rheede. My query is still unresolved and they have ceased to provide any feedback. The last correspondence received was from Barry van Rheede stating that the voucher is still available and the restaurant should allow me to use it. He also promised to urgently address the matter with the restaurant after I had informed him of my intention to lodge a complaint with Ombudsman.
0 replies
46 months ago
Policy cancellation
Always been happy with the service but received a cheaper offer elsewhere for my 2nd car. Cancellation happened within 2 hours.
134 replies
71 months ago
Scam R400 Challenge
Received a call from Chane/ Shenee to offer me a free quotation for the R400 challenge and try beat my current insurance premium. After wasting my time (as they always do considering the past 6 attempts), their premium was higher for the vehicle only exceed my premium (household contents and vehicle) by approximately R400. The guy who was assisting me told me to expect an SMS with details to which I must send my policy schedule in order for them to compare and try beat my premium. I have received no such communication from them. Very unethical and unprofessional!
0 replies
71 months ago
Online order nightmare
Online order was placed on the 14th of May 2020 and acknowledged on the 16th May 2020. To-date (02 June 2020), I have not received any feedback Regarding the whereabouts of my parcel. Their customer service is appalling as you spend time waiting for someone to attend to your call, only to be told that they will respond via email. No sense of urgency at all! I called for the 2nd time to follow up following a lack of feedback and requested to be assisted by a superior. I was told by the consultant to hold and the line went dead. I have provided my details but no one has reverted back to me.
105 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)