JH
Jaco H
Active since Jun 2020
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Richardsbay Toyota poor/no service
I have phoned Richardsbay Toyota three times and nobody answering phones. 2 Calls I selected service department for service booking option and nobody answer and call cancel after 3 minutes. 1 Call I let the phone keep on ringing without making a selection since automated answering service said that the call will then be answered by the receptionist. Spend just over 13 minutes holding for someone to answer phone at the dealership and without success. How many customers experience this and just decide to go somewhere else. How much business are you losing by giving such poor service. I have the phone call recordings in case you doubt my review
53 replies
26 months ago
Poor service
I send RCS an e-mail on 2023-12-12 requesting their assistance. I lost my RCS card and wanted to cancel the card so that nobody else can use it and same time request a new card. The mail was send after a couple calls were made to RCS, but could not spend more than 10 minutes per call waiting for someone to assist. Never received a reply from RCS on the mail I have sent them until 2024-02-06. I guess I only received a mail back after I told one of their telemarketers how pathetic they are after they phoned me to try and get me to take a cash loan. So, I received the mail from RCS on 2024-02-06 asking me for my identification and my full card number. Obviously I rep**** to them as follow -"Good morning, WOW!!! You must be losing customers daily! I told you that I lost the card and then you ask me for the card number, well done! Thank you". Since then, I have received no reply! Surely a company as big as RCS can reply in a shorter period of time than 56 days after customer ask them for help. Surely a company as big as RCS can employ educated people that can read mails from customers and actually understand what the customer is asking and not ask the customer for something he sure as hell do not have. Just take a little bit of brains to think and ask the correct question. So, they might say that your card number is on your statements we mail to you...upon which my reply would be...I cannot open my damn statements with my ID number since the ID number you linked to the statements are not my ID number!!! That does not surprise me since they have staff that cannot even understand a simple sentence like-"...I have lost my card..." The score rating for RCS here on Hello Peter is 1.22 stars and i am sure that it would have been 0.22 stars if a person were able to select no star rating. Believe me, the 1 star they received now from me, they do not even deserve!!!
174 replies
39 months ago
H***7 Absolutely the worst pathetic service from DSV
H***7 Absolutely the worst pathetic service from DSV. Cannot even deliver a parcel at correct address or send the correct requested documentation. Never ever use this company
56 replies
43 months ago
Dishonest
This Toyota Dealership is doing illegal things on Toyota customers names. Recently (2022-09-27) someone booked a Fortuner in with Nic Bottari Toyota and I received an sms saying that I have made a booking with Nic Bottari Toyota... I immediately phoned their service department and made an enquiry which vehicle has been booked with them under my name, since we never use that Toyota dealership for any services. The bookings clerk supplied me with a registration and I went and checked our fleet for that particular registration number. The supplied registration number did not match any vehicles in the fleet I am managing. I phoned the dealership back and asked some more questions...apparently the Fortuner was booked in for inspection to go cross border to another country. I told the bookings clerk to immediately remove my contact detail from that job card since that vehicle has got nothing to do with me or the fleet I manage. I told them that i do not want to be associated with that vehicle. Today I received a follow up call from Nic Bottari Toyota to find out if I am satisfied with their service, which clearly confirm that my detail was never removed from that job card. They are dishonest and involved with illegal things! Do not trust this dealership
0 replies
64 months ago
No service from Toyota SA
on 2021/01/05 at 10:29 I phone 080 0139 9111 (Toyota SA) and got an automated answering service… I selected option 3 for customer care department, but somehow Got through to Toyota SA reception (***) and got told that she cannot help, but she will transfer me to customer care department… So, she transferred the call. I explained my request to the person who answered and got told that they are not customer care department, but they will transfer me. I got transferred back to Toyota SA reception and once again got told that I will be transferred to customer care… Obviously I told the lady, that, that is not working and that I need to speak to someone that can help me. She supplied me with a staff members personal cell phone number….ouch! I phoned ****** who very nicely explained to me that he cannot assist me with my request (not from customer care department) and will give my contact number to someone that will contact me at Toyota SA when he is back at the office… I received no call and so decided to send customer care department (ccc@tsb.toyota.co.za) a mail explaining my frustration with their phone systems and explained to them what I need to do a police clearance. Obviously no response at all back from them. One would think that 1 of the biggest companies in South Africa that pride themselves on delivering the best service in motor industry would at least have a phone system that work or at least respond to their customers requests. Guess it is only dealership staff that know something about customer service
0 replies
67 months ago
Excellent Buying Experience
I just bought a Polo from Regardt Thuynsma at Remo Motors in Gezina Pretoria. It was a pleasure dealing with Regardt...from the first call I made to their dealership, requesting to come through and test drive the vehicle I saw on their web page. He was friendly and knowledgeable about the product. He kept his promises and supplied me with info when requested as quickly as possible. It felt like I was the only customer he was looking after and applied personal touch everywhere. Even the F & I, Jeanine was always friendly and helpful. It was truly a pleasant experience buying a vehicle from their dealership!!! Thank you Regardt for the excellent service!!!
0 replies
71 months ago
Customer money withheld without legal right or proper explanation
I have received payments from SARS for money owed to me, payed in to my bank account at FNB. FNB conveniently decided that I am not allowed to have access to the money owed to me by SARS and payed to me by SARS. You can only speak to someone at the call centre who is more incompetent than a police officer in South Africa. I am being told that SARS need to confirm to FNB that the transaction is not fraudulent. FNB has to send a request to SARS within 48 hours of the funds being payed in to my account...which they do not do. They cannot explain why they do not do their job. They are the only bank in SA that place a hold on a their customers money without their customers authorisation or authorisation from a court and refuse to assist to get the funds released. My accountant has spoken to SARS and was informed that FNB is the only bank in SA that does this **** to their customers and SARS also confirmed that FNB has not send them any document or enquiry regarding the funds that has been payed in to my account. This idiot bank system is costing FNB customers and the idiots behind the phone calls that have no idea what they doing and just aggravating FNB's customers should go learn before trying to do a job where they work with customers and need to learn how to assist customers. I am not gonna go in to detail about the FNB Fourways branch that is closed until after lock down, not gonna go in to detail about FNB call centre that dropped 5 calls on me because they cannot give me answers on their pathetic systems. Not gonna go in to detail about a customers not allowed to phone a FNB branch directly and habve to go through call centre and they drop the calls when transferring to a branch. It does not surprise me that FNB has been rated as worst bank in SA for 2019 and the way they going now they gonna take that prize again in 2020. They the only bank that has not improved on amount of complaints received from customers year on year. All other major banks have shown an improvement and receiving less complaints. Guess who does not give a damn about their customers
210 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)