TM
Thatoe M
Active since Jun 2020
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Constant Issues with Vodacom Fibre. You are better off with their competitors!
I am beyond frustrated with Vodacom fibre's service this year. I have been experiencing ongoing problems with my fibre almost every single month, and now the situation has become even worse. Vodacom arranged for a new router to be delivered to me as part of my fibre service. I worked from home the entire week waiting for the delivery. The courier (Ram Hand to Hand) never called, never arrived, and yet their tracking system falsely claimed that delivery attempts were unsuccessful because I was “unavailable.” This is simply not true and i have also written a review about them. To make matters worse, instead of resolving the issue and ensuring the router is delivered, the package has now apparently been returned to Vodacom without a single legitimate delivery attempt. What makes this even more unacceptable is that Vodacom has already renewed my contract starting 1 April, yet they are failing to ensure that the basic equipment required for the service is delivered and i was even charged a delivery fee for this ****. How can a company activate or renew a fibre service when the customer does not even have the router needed to use it? The lack of accountability between Vodacom and their courier partner is shocking. As a paying customer, I should not have to chase after deliveries or deal with constant service failures. At this point, it feels like Vodacom is happy to collect monthly payments while providing unreliable service and poor customer support. This level of service is extremely disappointing from a major telecom provider. I'm tired!
53 replies
1 month ago
Dishonest and *********** – Avoid at All Costs
I have been waiting for a delivery from Ram Hand to Hand Couriers for several days. I worked from home all week, yet no courier ever showed up or even called me. Despite this, their tracking system repeatedly claims “unsuccessful delivery – recipient unavailable.” This is an outright lie. Their service is completely unreliable, communication is non-existent, and their tracking system is misleading and deceptive. I have never experienced such unprofessionalism from a courier. Save yourself the frustration and do not use Ram Hand to Hand Couriers.
106 replies
4 months ago
Horrible Service
Currently staying here and what a nightmare it has been. The male receptionists where so rude to me simply for asking them not to transfer me to housekeeping because housekeeping did not answer the phone the first two times I was transferred there, all i wanted was additional towels. Following day housekeeping didn't even bother cleaning my room after being out all day, then the supervisor has the audacity to ask me if I had put on a dnd sign on my door when I didn't. Also Nonhlanhla from housekeeping or the manager's office is rude. The staff here somehow lacks phone etiquette! They are so rude and need proper training.
0 replies
5 months ago
Completely Frustrated with Vodacom Fibre – Zero Support
I’ve had an absolutely terrible experience with Vodacom Fibre over the past two weeks. My internet has been completely down, and despite calling multiple times to resolve the issue, nothing has been done. I even emailed them asking not to be charged for this period, but they ignored me entirely. This level of service is unacceptable. At this point, I just want to cancel my fibre and warn others about their lack of support. They had the audacity to tell me to pay an extra amount a month so that I can be covered when my fibre is down. They didn't try offer a temporary solution. I can already predict that the response from vodacom will be "one of our consultants will phone you" and guess what no one from their side will phone to fix the issue. Guys stay away from vodacom Openserve fibre
106 replies
5 months ago
5 Days With No Fibre – Incorrect B-Number, Wrong Address & No Urgency From Vodacom
I’ve been without my fibre connection for five days, and the issue is still not resolved. I reported the problem to Vodacom last week, and after back-and-forth communication, they escalated the fault to Openserve. A technician came out today only to find that: Openserve has two B-numbers linked to me One of those B-numbers is linked to an address I lived at 4–5 years ago On Openserve’s system, both B-numbers are suspended On Vodacom’s side, they show as active This is a system error between Vodacom and Openserve, not my fault, yet I am the one sitting with no service. Openserve says Vodacom must “send a new service request” for the correct B-number. Meanwhile I pay for uncapped fibre, but I cannot work because I don’t even have backup data. No one has offered temporary data, a MiFi device, or any real solution. I work from home, and this downtime is causing serious stress and inconvenience. I also want to know whether Vodacom plans to charge me full price this month despite not providing service for almost a week. All I want is: 1. My fibre restored urgently 2. The correct B-number fixed 3. Compensation/credit for the days I had no service 4. A temporary data solution while the line is down This level of service is unacceptable, and consumers shouldn’t suffer because of internal mistakes between Vodacom and Openserve.
265 replies
5 months ago
****ty Openserve fibre
I have an Openserve fibre with vodacom. My fibre has been down for 3 days and also been very slow the whole month. When I call both Openserve and vodacom, I dont get much assistance. Vodacom even gave me an Openserve reference number but I can't even get hold of them. Here's the reference number: 148ATK141125
0 replies
5 months ago
****ty Openserve fibre
My fibre has been down for 3 days. It's also been very slow lately. Bothe vodacom and openserve just put me on hold for hours with no help at all.
0 replies
71 months ago
SUPERSONIC IS TRASH
Very Poor Customer Service!!! Placed an order for fibre and i haven't gotten any response to messages, emails and calls!!! #SUPERSONICMUSTFALL
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)