GH
GLENROSE H
Active since Jun 2020
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Refund not received over 4 months
I ordered on their website and paid R2100 on their website on 16 June, after 7 days I enquired about my order which their Manager khaya said theres is a system glitch and I will be refunded on the 27th of June after numerous calls she asked me to email her my banking details the refund will be processed with 7 to 21 days. I have been sending emails and calling they will ignore you the ladies in reception they are always following up and escalating but they never come back with to you. Today its the 23rd of October almost 4 months with no communication . The last time I wrote a review here they disputed it as if they were going to refund me. Their service is pathetic I even stopped doing groceries there at their main store in Roodepoort
0 replies
10 months ago
Bad customer service
I am extremely disappointed with sunshine online shopping . When you call them either they don't pick your call or their extremely rude . They never want to listen to what you say or vent as customer they will hang up on you. Khaya doesn't have empathy at all. I don't know why she works at the point of contact . You will wait for your order forever they don't respond at all as long they have received money on their end they don't care
0 replies
30 months ago
Blacklisted for nothing
Le Morgan is very bad when it comes to customer service , I am listed as a default payer on my credit profile because they don't check their payment records and update their system. I have been paying for the past 4 months directly into their account and with the reference number provided , I don't receive statements I have been trying to call their customer service they are forever unavailable. 2 months ago I called their customer service the finance lady apparently went on lunch and I was told she will come back to me to assist with my query . Now we are almost nearing end of the 4th month . They haven't gotten back to me and when I call the number it only rings . Their service is really bad and frustrating 😤
131 replies
35 months ago
Bad service from service provider
I am not happy with the service that I got from Axxess DSL , at first in April I app**** for fibre services and on the 18th of April I was told my services where active from another service provider which I won't mention that covers the whole area where I stay , I paid prorated amount including monthly fee and still my services were not active. I was provided with the incorrect password , I logged numerous calls via email and I was taken from pillar to post it took them another month before my services where active they kept on saying I should put in the same incorrect password. Only later on I had to tell them that on the app it says my services are offline , only to find that it was activated from their end. Recently a few days ago I got a email notification stating that debit order method was removed from my payment method which meant I have to pay now in EFT or card payment . I sent them an email to reinstate my payment method via debit order there was no response . I then paid yesterday via Eft to avoid my services being suspended after payment I sent POP to their accounts department and I received notification that finds were allocated to my account. A couple of hours later a debit order runs on my account of the same account I have paid earlier on, I have been requesting a refund since from yesterday till now I haven't received a response . I have never received such bad service . Honestly connectivity is fine never had any issues with it but their customer service is very bad .
0 replies
50 months ago
Keshnee was very friendly and very patient took me through everything I needed to know about the app
Keshnee was very friendly and very patient took me through everything I needed to know about the app. And answered all my questions I am now ready to my ikhokha machine without any hussles plus it's user friendly
53 replies
65 months ago
Bad customer service
My brother had a bad expirience while doing shopping at sports scene village square. He asked for assistance from a sales lady who was stationed at the change rooms . When he asked if the lady worked there she got upset and gave him attitude telling him that doesn't he know a white T shirt can't be fitted he needs to get a different colour which he asked where they kept the other colour of the T shirt she still didn't help him what she did was proceeded in dancing and looking herself on the mirror. The reason why my brother went there was to go and buy bulk T shirts for his soccer team . Because my mom saw they were having an argument she went to intervene she then still gave bad attitude and said my brother was giving her attitude. Bad customer service was given and she kept on arguing with a customer without getting a solution . A refresher customer service training needs to be given to all the staff members from sales floor to front till operating staff . Friendly customer service is not given at the store
0 replies
71 months ago
Unattended Query
I bought a Alva gas heater from Takealot and when I received the heater on the 9th of June 2020 when I assembled it I noticed that the heat adjustment button was broken. I then immidiately logged a self service return and I received an sms that it will be picked next day the 10th of June. It was not picked up as per the sms communication. I then called their call center number provided it was forever busy. Today I called the call center 15th June there is an automated voice message that says lines have been deactivated. How do we then deal with our queries when they are unreachable. Their service is bad and I've been a loyal customer for the past 4 years. I bought that heater before it got cold and I have small children In the house and in this cold weather and I thought they would collect and exchange as requested
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)