CM
Charlotte M
Active since Jun 2020
15
Reviews
0
Industries
Reviews
15 reviews11 months ago
Unfair treatment from Superga staff Fairwalk centre
Went in to the store,found all employees at the talking,I greeted and checked the shoes none of the employees came to me to talk to me I even struggled with sizes but when a white man came into the store 2 of the guys was walking already with the guy assisting him. No one came to me asking if I need help up until I left but they were all around the white guy. How do all staff stand on the door for the sun to keep them warm and none of them is inside the store assisting the client like how,so I must shout for help in a distance? I even had to drive to Menlyn to buy there because they understand how to treat the client Why are we not getting the same treatment at the store? The store is located in fairwalk centre in fairlands
0 replies
11 months ago
Loan I didn't apply for is on my profile
I found out through my app on CLP that theres a new loan that was opened and I didnt apply for that loan,I dont know anything about it,I went to the branch to complain and call center consultant opened a complaint for that it will take 7 days to resolve the issue. I've never app**** for that loan, I asked the consultants to check where was the loan amount disbursed to and which account will they be debiting from they cant see anything on the system, WORSE part of it there's no contract for that loan saved on the system so what's really happening and this loan is appearing on my credit profile. No one has called me to give feedback regarding my complaint. complain was logged on the 19th of April, Ref 9463994178
116 replies
37 months ago
Branch Consultant transferred money from my main pocket account to the members account.
I have Power Pocket which I added a Member to it. Below is the description when adding a Pocket member to the main Pocket account You can link Members to view all transactions on a Pocket but these members cannot transact from a Pocket. Perfect for informal groups. Members will receive their own access details but will only see account details of the Pocket they are linked to. I saw a transaction of R1500 from my pocket account to the members account. I asked the member why did she transfer money from my account,she said she called call center to enquire about her loan after that the consultant told her that shes got money in her pocket account so she must go to the branch and ask for a tranfer. Branch consultant opened her profile asked for R100 before they can transfer that money to her account and finally R1500 was transferred by the branch consultant. I want below answers from Africa Bank 1. Why is the system not performing like the description? 2. Why did the consultant advised for transfer from a pocket that is not eligible for trnafer especially if you are a member to that pocket? 3. Why are your consultants not being trained to identify the types of pockets? Lastly - I want my money R1500 from African Bank or the Consultants. Can this be treated as a matter of emergency.
424 replies
40 months ago
Manager was swearing at me while I was simply asking for assistance.
Review for the Manager at McDonald's Sunnyside. I was ordering fold over meal with cappacino n the system said its not available, I took filter coffee, after ordering I saw someone being given cappacino and I asked why the system said no cappacino but others are getting it, I asked to make a top up to get a cappacino, the Manager said HELL No thats impossible and he started swearing at me exchanging words with me while I'm simply asking for a cappacino. Teach your staff to treat the clients with dignity and customer service should always be applied. You can't scream at clients while I'm asking for help.
0 replies
42 months ago
Authorization for specialist
I asked my Dr to request for authorization to see the specialist and he has been ignoring me and my messages when I ask wheres the authorization number it's been 2 months now. My health is a stake. Where and how do I report this Dr service and how can I get the authorization by myself?
456 replies
42 months ago
Waited for 3hours to collect my card
I went to FNB Mabopane branch to collect my card and I waited for 3hours just imagine 3hours. Branch manager should allocate a person who deals with such things,there's staff going up and down doing nothing other than giving people tickets and asking people what are they here for, train this people to give us our cards and help people other small things.
132 replies
53 months ago
Fedelity Security banged my window
Bad experience ever. Took my car for a service on 23/12/21 There's a fedelity security lady short with dreadlocks who banged my window telling me to stop my car. She does not even greet me as a customer she starts asking questions with frowned face. Teach your staff/security how to interact with customers. If you go VW Midrand they welcome us with smile not with frowned faces and banging our cars. I want apology from this lady.
0 replies
58 months ago
Cancelled Policy but they still debiting my account - Want my money back
I cancelled my policy in April, They debited my account for 3months already and I tried to stop/dispute the debit order but they keep on debiting . Please I want my money back.
0 replies
60 months ago
Legal cover not reopened
Last month I raised a complaint for my legal cover and was called and told that the cover was closed but it will be reopened. Surprisingly I have not received any email from them stating the reopening of the cover and was also promised that the consultant will call me to take me through the details of the cover again and have not received that call. Even debit order has not went through.
53 replies
61 months ago
Keycare plus poor service
My GP requested authorization from keycare plus on the 29th of March 2021to see the specialist ,even today we have not received feedback and my health is getting worse. Can someone please attend to this matter urgently because the automatic response email said TAT is 24hours now its been 3weeks already. Reference number - 7758748553 Medical aid# - 574021660
106 replies
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1 Star
15 (100%)