RC
Ricardo C
Active since Jun 2020
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
R2,500 ***** - Standard Bank Blaming Mastercard While I Suffer
I am disappointed by the lack of urgency. R2,500 was taken from my Standard Bank Virtual Card on 21 Feb. I reported it immediately on 22 Feb. This was money for a critical payment that is now overdue, causing me severe financial distress. Standard Bank's excuse is that they are waiting for Mastercard, but their own policy promises 100% Zero ***** Liability for virtual cards reported within 2 days. Why am I being forced to wait 55 days while my bills go unpaid? Case Ref: 7071170729
0 replies
1 month ago
Unauthorized Virtual Card Transaction
I am extremely disappointed with the lack of urgency regarding an unauthorized transaction on my Standard Bank account. On 21 February 2026, R2,500 was deducted from my Virtual Card without my consent. This money was specifically kept there for a critical payment due on the 25th. I logged a formal query on 22 February as soon as I noticed the theft. I was told the investigation could take anywhere from 10 to 55 days. This timeframe is completely unacceptable for a victim of *****. This delay has placed me in a severe financial position, as the payment I intended to make is now overdue, and I am being forced to make alternative arrangements I cannot afford. Standard Bank’s security on virtual cards seems compromised, and their "turnaround time" shows a total lack of empathy for their customers' financial well-being. I need an immediate update and a reversal of these funds. Reference Number: 7071170729
53 replies
20 months ago
Updating my contact number
On Monday, September 2nd, I emailed PayFlex to update my contact number because I no longer have access to my old number after changing phones. However, I have not received any response regarding the update. I rep**** to Tebogo's email, confirming my details and completing the face recognition link they provided. However, no further feedback was provided as to whether it's done or they are doing it. The slow response is frustrating, as updating my number is crucial for verifying transactions when withdrawing funds from the wallet. It's unclear why they've made this process so lengthy and complicated.
0 replies
20 months ago
Buying a tv online for a 73 year old pensioner
I placed an order on Friday, August 30th for a TV for my 73-year-old grandmother, who is a pensioner and unable to order online. When placing the order, it asked for her ID number to confirm the TV license, and the order went through. However, on Monday, September 2nd, they requested a copy of the TV license. It's important to note that in South Africa, TV licenses are now stored online and don't require a paper copy. There have been numerous back-and-forth communications regarding the TV license, which I must say is valid and up to date but still, this is not resolved and now they are threatening to cancel the order.
0 replies
36 months ago
Terribly bad and slow service form Webuycars and platinum auto durban
WeBuyCars Durban Springfield sold me a car that had a pre-existing condition I'm not sure how the dekra check did not pick it up but I feel this was covered up. after a few months of owning the vehicle I picked up the car had a water leak which was leaking on the inside wetting the car floor which was odd for a fairly new vehicle, i made the sales advisor aware and was advised to log it with their customer service team, to mention takes forever to respond they advised me to take the car to Platinum auto Durban where I was advised it will be diagnosed and fixed within one week, no courtesy car was provided and I left the car with them the beginning of February!!! this workshop is taking forever, it went in for 1 thing, which took over a month to get fixed however now they broke something and its sitting with them. After numerous follow ups another month passed, i receive no calls or updates i have to constantly call to find out what's taking so long and all i get is excuses and empty promises after many calls and me trying to log a complaint the beginning of April the owner calls and advised his taken over and there's some progress which is taking another month while following up i find out they outsourced the job as they could not fix it, furthermore I find out it was outsourced to a non rmi workshop. which is not right, the rmi complaints department advised they can't pick up platinum auto on their data base I asked for a picture of their certificate but they did not send it there's no sense of urgency or promise with this workshop, what I was advised was a 1 week job has turned into a 3-month long night mare, they have no care of the inconvenience caused? neither any sense of urgency, we buy cars have not intervened in any way what so ever I regret ever buying this car from them
125 replies
36 months ago
Pathetic and slow service
these guys are taking forever with my vehicle, it went in for 1 thing, and now its sitting with them for over 2 months cause they broke something, i receive no calls or updates i have to constantly call to find out whats taking so long and all i get is excuses and empty promises it will be 3 months now without my vehicle theres no sense of urgency or promise with this workshop, what i was advised was a 1 week job has turned into a 3 month long night mare, they have no care of the inconvenience caused
0 replies
43 months ago
Buyers who thinks they know it all, don't waste your time
What a waste of time. Please get proper buyers that know about cars. Not unqualified imbeciles who think they know it all. Wasted 1 and half hour of my time. Drove the car like an idiot to try and make sure everything is right to get an offer of 35k like seriously. And the guy tells me it's because of a gearbox leak. If it had a leak the floor where the car parks at home and work will show signs of it. The gearbox will show signs of it. Dont make acusations based on assumptions. You never even go underneath to have a look. But you claim to be a car buying expert. If it was really a leak you shouldn't have wasted my time and your time taking 101 pictures and testing driving the car as a gearbox leak is a major road worthy issue, This is my wife's car she drives it daily. It has no issues what so ever. We was quoted by We Buy cars and they made an offer of 68k. How come ? Yet u say the car has a leak. Learn to talk less then maybe you'll know what you talking about I thought you guys where more competitive I was wrong
338 replies
44 months ago
Withdrawal issues
ive been trying to withdraw since monday, its Thursday now and i still have not received my money, I tried emailing support or chatting with them online however I don't ever get a response, the call center takes forever to answer, what's going on why cant i get any assistance
0 replies
50 months ago
Absolutely slow service delivery
i logged a report with the fraud dept on saturday till date no feedback i tried calling this number 0800333058 to query and wait for over half an hour to speak to someone but then the call drops. i was supposed to receive a new bank card at the gateway branch on monday however nothing came through, there's no communication what so ever ive even emailed and still no response...
53 replies
57 months ago
Poor Service delivery
My fnb card was swallowed on the 21st at an fnb ATM located at the Hannaford service station on Saturday, i inserted my card as normal however when tried to enter my pin the machine froze, i soon stopped and tried to cancel however the machine refused to release the card i then called the number on screen and reported the incident after stopping the card i receive an SMS money was taken out of my account, i visited the nearest branch in the phoenix plaza where i was advised to report it to the fraud department up till now i have not heard any feedback! what so ever. the call center is of no help I've emailed and still have not received any response, absolutely slow service
53 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)