ST
Stuart T
Active since Jul 2020
7
Reviews
0
Industries
Reviews
7 reviews21 months ago
Anti-competitive Practices - Avoid at all costs.
I signed up for fibre approximately three years ago in my personal capacity (was still awaiting Company documents). I was assured at that time by the sales person, that it would be no problem to migrate over to a business line. Over two years later, with multiple emails and calls via the help disk (always pleasant), I found out that it's impossible and the only way to move is to cancel my contract. I subsequently cancelled my fibre contract with due notice on 15 July. I received notification from OpenServe that my line had been cancelled on 16 July, and that I was not allowed to remove the fibre box. It is now 29 July and Telkom have still not released my line and thus, I cannot enter into another contract with a different service provider (I have tried many, and they have all said that the line is locked). In a call with a Telkom help desk operator I was told that it could take 30 days to release the line to a third-party service provider. I really cant believe this is legal, and I will be going to the consumer ombudsman to raise this issue as it is purely and clearly anti-competitive behaviour. I would strongly recommend that people be aware of this practice and consequently, don't enter into any fibre contract with Telkom. 🤬 I have now been without fibre for close to 15 days and I'm ****ed.
0 replies
21 months ago
Dysfunction service limiting the transfer from one service provider to another.
My fibre line is provided by Openserve, whilst my service provider was Telkom. I cancelled my Telkom line on 15 July 2024 and have had no luck transferring my line to another provider because said service providers say the line is locked. It is now 23 July. Open serve does not have phone numbers listed to address issues and their help bot is pathetic and an annoyance. I did get a call from Openserve to address and they said I should down load their App. Unfortunately neither the units B number or QR code is recognised by them. At wits end. I just wish there were more fibre service providers
0 replies
30 months ago
MTN an *********** and dysfunctional organisation
I have been struggling with MTN since Feb 2022, and in particular their Rivonia Service centre. Effectively, MTN is dysfunctional organisation with disparate systems and ineffective/disempowered customer service centres. I would question whether their senior management are fit to hold their positions in a publicly listed company. In Feb of 2022, I cancelled a second line linked to my account, and managed to stop being charged, albeit I could not fully have my line removed from my contract, even after many visits to MTN Rivonia. I subsequently renewed my contract, only to find that the redundant number was subsequently re-instated and money deducted from my account. This is just one of the many issues, and it took many visits to try and address (most were not logged an none were successful). I have raised this issue via the MTN ***** line and complaint line and have received no reply (apart from an acknowledgment of reciept). I will be taking up with the ombudsman. I have been with MTN for 22 years, but have had enough of their incompetence and went in to MTN Rivonia to cancel my account. I first asked if they could see what was going on with my account, "No sorry we have been migrating out systems". This is a similar reply to a few months back where they said that they could not cancel the line, I would have to speak to MTN directly. I then asked if the assistant could cancel my account. She tried to phone cancellations but got no reply, she subsequently asked a colleague if he had a different phone number, he suggested that she try emailing them, she rep**** "they do not reply to emails" I'm just at wits end and have no idea what to do.
0 replies
47 months ago
Cell C just does not want business
I have been trying to set up a fibre account linked to my business to no avail. Get transferred to customer service and sales and back again. They indicate that someone will get back to me over the course of the day, has not happened. Automated answering system, no options if you don't have a cell phone number. Two different places to login. Sent an email to Telkom/Open service, a real person responded quickly and helped me set up the contract. I gave them a 0 rating out of 10, with respect to would I recommend their service to others (end of call rating system). You would imagine, with such a poor response, they would call back, nope this does not happen!
268 replies
52 months ago
Great After Sales Service from Inso
We have purchased Aluminum Windows and Doors from Inso multiple times over the past 10 years. Happy with the quality and service. Most importantly, we have been very happy with their approach to fixing up issues.
53 replies
70 months ago
Insufficient staff and poor product training
I visited Leroy Merlin on Saturday, searching for a shower tray. This is a 26 km round trip for me. Lots of people milling around waiting for service. Once I was served, the person who served me said they don't supply a totally free standing shower tray, I subsequently left. I later found out that this is not correct and returned on Sunday to purchase. I was also looking at a Makita sander, the attendant saw me, but never bothered to come and see me, so I left and you didn't make a sale. Service and product knowledge does not appear to be any better than Builders. All up, a dissapointing experience
105 replies
70 months ago
Bad service
I visited Builders Warehouse on Saturday, looking for a shower tray. Pushed the counter button, waited quite awhile and eventually someoneone came to switch it off. He didnt acknowledge me, switched it off, and walked away. I subsequently walked out and drove to Leroy Merlin 13 km away.
315 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)