ES
Emmah S
Active since Jul 2020
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Planet Fitness Silverlakes
Worst service ever at the Silverlakes, mainly from manager that was on duty today. Well atleast except for the front desk ladies (Zamo and Minnie), they super kind and always helpful. However i had an issue with my debit not going through and immediately made payment at the gym on 28th of Jan, to date i still struggle to access gym as it says i did not pay. I sent POP and they said to give it 48hours to have the issue sorted, that was last Thursday 6 Feb. Today same issue i cant access the gym, I asked my issue to be resolved however the manager said there isnt much she can do. I asked they call the callcentre to assist and apparently call centre said i cannot expect this to be addressed now I must wait another 72 hours now… Planet Fitness is a joke Also how is our premium up already when they did not inform us when we signed up that they will go up before the 12months has lapsed?? We signed up for a 12 month flat rate, well at least thats what we were told but that does not seem to be the case. Gym is therapy for some of us but to have to deal with issues that is taking them almost a whole month to resolve is beyond frustrating. Having a manager who all she could say is “there is nothing i can do on my side” another joke of a service. You are quick to block access when payment is not done but given a run around when you have to sort out your issues affecting the customer. This is my worst gym experience. The one star is for the front desk ladies, otherwise you deserve a zero
53 replies
31 months ago
FALSE ADVERTISING
we bought shares with my partner at Cayley Resort and on the date of purchase the sales agent advised on how we will use our 1 week per share booking on all resorts and that after 20days of the registration been finalized we will be able to use our weeks and no levies are due for this current year since we bought our shares in August and registration was finalized in September. However in September we were met by an introductory letter that states we can only use our weeks in 2024 and the booking procedures are nothing like what was sold to us onsite at Dikhololo. I advised the personnel that called that whatever she was explaining to me was nothing like what we were sold. I have sent an email advising that we have no interest proceeding with this portfolio and want to cancel. to date we not getting any solid response from their office. the instruction was clear we want to cancel and want our deposit back
131 replies
33 months ago
Horrible treatment at Menlyn store
Crossover menlyn treat customers like trash. We bought a jacket in may that is worth over R3000 and within 3 days it was discolouring on the neck and now it’s spreading to other parts of the jacket. We went to the store to ask how it can be fixed as for the amount we expect quality . Instead of getting help we were met by the worst attitude and blamed for poor quality of their clothes. We’ve bought so many things at this store and we understand the value of what we pay for but after today’s treatment I will never go to this store. more especially at Menlyn
0 replies
36 months ago
***** documentation
my complaint is against Lemontree Apartments. I sent an email advising that a moving in inspection was not conducted and also advised Tshedi when she was arranging for moving out inspection. on moving out they claimed that we damaged some items and to my surprise only on that day i was told they have a copy of my moving in inspection.. that I certainly did not sign. I requested a copy of the apparent document which Tshedi refused to share with me and said the head office will send through. 19days later i still wait even after my follow up emails which where blue ticked by Tshedi and Reinhard. I further requested a statement for my deposit to see the interest acquired...again blue ticked. An amount was deposited in my account which i don't know how it was determined. the fact that the ***** that occurred was blue ticked and not even given feedback on who signed the documents for me with my knowledge is what shocks me. The agent (Shawny as he addressed himself) that assisted kept on saying he will come for the inspection and was eventually moved to another site and none was done to assist us. I need answered and I am well aware of my rights as a tenant. BEWARE OF THE ****S THEY DO AND YOU WILL BE IGNORED WHEN YOU RAISE YOUR CONCERNS. ZERO STAR RATING IS WHAT THEY DESERVE
0 replies
49 months ago
SAPOMVL A DISASTER
I applied online to renew my car disc on the SAPOMVL website on 2nd Feb 2022. I was sent a quote of R780 to pay so my application can be processed. however i was take back and forth with price changing and to a point were all my queries are not replied. i just get automated responses, there is no direct line to even contact this line. I almost got a ticket for driving with expired car disc. I had to go to their branch to do manual application and was made to pay again. the branch advised that they cannot assist with application done online, but who should i contact when the only way to contact them is through their website where u have to log a ticket. i probably have 10 tickets pending no response. I tried calling the call centre, reached out to their twitter page but still no luck. im frustrated as its almost two months now and have been requesting by refund. I am disgusted at this service. DO NOT FALL FOR THIS SCAM
0 replies
62 months ago
ITC UPDATE
I reported in November 2020 that my ITC is not updated, Please not that even months after reporting that my ITC score is not updated, it still remains updated even today. I have checked with several websites and still the account reflects as unpaid. all I got from you was a paid up letter which does not help much if the ITC stays the same.
106 replies
66 months ago
info not updated on ITC
I have settled my account through your lawyers Burnard and Raff and their rude consultant Lorraine Swanepoel has told me they have updated my itc but to date nothing has been done. It is over 40 days now. This is affecting my score badly. Please attend to having this fixed. The account reflects as still open and none of the payments I made reflect on my records. I have settled the account and need it updated.
165 replies
70 months ago
great online service
order my bed online and recieved the best service ever from one of your friendly ladies (can't recall her name). when i ordered they did not have the bed in stock. upon receipt of stock the lady ensure that I get my delivery on the next day. the quality is way more than I heard imagined. thank you Discount Deco. keep up the good service.
0 replies
70 months ago
debit order dispute fustration
I am getting no joy from FNB, from the branch right through to the call center. an unauthorized debit went through my account on the 01st of July 2020. I am unable to dispute it on the app as the amount is higher than R200. I go to the branch for assistance and Im told they cant help either have to do it via app via codiv19 real help. did that and a week later still no feedback or update on this matter. my account is sitting on zero now and that means for the rest of the month i cant get to work. getting help from a bank that their motto is "how can we help you?", yet we still can't get any of that help is beyond fustrating. you call senter keeps saying it is directing me for help then hangs up after. as for the secure chat i don't want to even say cause it seems everyone is clueless on that end. the secure app chat says go to the branch, the branch says call the call center the call center hangs up. What must happen? put my money under my bed??????
210 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)