IL
Ian L
Active since May 2009
8
Reviews
0
Industries
Reviews
8 reviews78 months ago
Lack of service and breach of contract
what an unprofessional incompetent organization, i ordered on the 27th November with the contract saying delivery 2 to 5 days in an organization that operates 7 days a week. the status of my order as this morning is still in progress same as it was on the 27th, received no call to tell me they wont be delivering on time.
210 replies
101 months ago
Unethical Service
i purchase goods and made payment directly after receiving the mail informing that i won, which was after 21:00 on Sunday night, by the morning i received proof of payment from the bank. Monday afternoon i called the call center via the internet chat, to find out as to why my payment did not reflect against the purchase, after send the POP i was told te amount was over R500.00 and this needed to be cleared by the bank before they can update against purchase. later the same day i called again, the first operator i spoke to cut the call, the second operator listened and disappeared. I then called again an got put through to the second operator who claimed he replied but i was gone. the long and the short of this conversation was that my payment did not reflect in there account and only once the bank had made payment could it reflect. so i got two very different stories, the seller was question why as this was new to him. i asked that they bid or buy cancel the transaction as they unethical and are not been host, was told this would be done, but the sale is still happening. you service and ethics are a disgrace
0 replies
117 months ago
Open for business for 24 hours as cant do it in 8 hours
<p>i went into Southdale branch yesterday to fetch my wives petrol card, of which the sent 2 and i wil be debited for. i received them and then said you need to rica me, as she did not know that from the system. she took my municipal account typed for ever scanned it and told me it was sorted. i tried to use the card and it won't work. after the 4th agent i was told they don't have my id but the can see i brought my municipleaccount, but i need it to get petrol cards, i need to send my id or go to the branch. i asked for the ceo and this agent told me don't have proof of residence or an ID. now this is my problem.</p> <p> </p> <p>Don't let FNB tell you they offer a better 24 hour service, the fact is they can't do whsat others do in a day in 24 hours. waiting to see whether they will ever call back.</p> <p>I have done my part, they ****ed it up and now need to fix it.</p>
53 replies
122 months ago
bad service delivery
I tried to move funds from my bond to cheque account and got a message to say i could move from bond account must contact my branch. i went in to branch who put me in contact with home loans and after much proof of identity it came out that my bond account was frozen because of Fica, the other accounts are all fine, i was never notified in any way of this status and they then told me it had been updated but was still blocked from banking, the said they requested this to be lifted and i can expect a response in between 24 and 48 business hours. <br> <br> Standard bank has messed this up and there processes they should have don't work and when i said the period was unacceptable i was told this was the process. this is totally unaccetable and if Standard bank can't provide a service that is consistent to all the departments where a customer has dealings they need to revert back to manual systems as computerization is a disaster at Standard Bank. <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
75 replies
127 months ago
Ford cannot fix there vehicles
We have a ford Ranger 2.2 which has been serviced as per the service book, limited kilometers >45000Km on the first service they had to replace the shock absorbers and now the turbo charger system keeps failing. it has been in the service department a number of times and they keep it for days on end and the day after taking it back the system fails again.<br> <br> avoid ford
0 replies
134 months ago
Unprofessional Conduct
I have just returned from signing up as a member. The service i received from Edgar was of utter professionalism, explaining the process in detail, keep us informed in the know of what was happening and explaining the facilities. there was a staff member who was identified to me by Edgar as \Boni"(excuse the spelling) who was utterly rude"
76 replies
135 months ago
after sales is shocking
I have being trying now for 3 weeks to get a price for a canvas cover for the cattle rails Action Ford installed on my bakkie, whether you phone, email or enquire on their website you get no feedback.
0 replies
135 months ago
Secure Message give no service.
Every time i go to a branch for a service, i get asked why i don't use the secure message service on internet banking instead of coming into the branch. i have now used it on Friday the 6th March asking for a letter and told i would get a reply withing 24 hours, it is Wednesday the 11th March and i have not heard or seen anything from the bank.
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (62.5%)
1 Star
3 (37.5%)