KS
Keenan S
Active since Jul 2020
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
Lost pre-approved offer thanks to your horrible app. 10 years of the same issue
Your app effing sucks. Your customer support effing sucks. I've used FNB for over 10 years. I recently lost a pre-approved credit offer with a good interest rate. I clicked accept, NOTHING HAPPENED. I have had this bug for over 10 years your app sucks. The pre-approved offer was removed, and submitted as "incomplete". I messaged support the same day and your low IQ employees told me to "wait 2-3 business days". Multiple people told me this. I waited 4 days to be told "oh it's incomplete. Manually resubmit". An absolute joke. I was pre-approved for an increase to R90,000 at 19.5% I have a screenshot of the offer which has now disappeared.
53 replies
3 months ago
REPORT THEM TO THE NCR
REPORT THEM TO THE NCR IMMEDIATELY. I logged a dispute, attached proof and they *******ly rejected the dispute and told me to get a letter from the lender proving my claims despite attaching legal proof. No investigation, shifting burden of proof, making false ******* statement, deferring dispute instead of handling it.
56 replies
11 months ago
How FNB ****med me out of ebucks
FNB did not show my ebucks progress for April and May until today when it was too late. During the month of March, FNB did not show my progress for April. It showed February and March. During the month of April, FNB did not show my progress for May. It showed February and March. As of yesterday, it was showing progress for February and March. Today I receive my ebucks and it finally updates. 500 points from level 5 for April and May. I didn't nav Home for the last points but FNB refused to show my progress for the new quarter so how was I supposed to know I needed to do that. They refuse to refund points because I didn't log an issue earlier. This is *****
58 replies
19 months ago
Quick resolution to email issues
I had issues sending emails from my website hosted by Afrihost. Support answered quickly and was incredibly patient, respectful and helpful. Turned out my SMTP settings weren't configured on Wordpress ccorrectly.
0 replies
24 months ago
Happy customer for 2nd time
Sibusiso Ndlovu was responsive to my calls and handled my queries in short time.
0 replies
24 months ago
I feel safe to spend my money here in future
One of the best prices for the item I wanted. Delivery was prompt. Blake responded to my technical enquiry within a short time span. I will bring my business back here in future.
0 replies
24 months ago
Refused to pay due to negative review
Said they'd only pay me if I removed my review. They were told the review would be removed if they made payment - which they didn't. They promised to pay 30 April. When phoned today they claimed the funds haven't been released because of the negative review. This is completely *******. They have also tried to remove my past reviews here on Hellopeter. Good thing is I have audio recordings to correspond with my claims. The claim was expedited, yet the payment date has already extended their 30 day period as stated in the terms and conditions.
0 replies
24 months ago
Time for a letter of demand
Keeps delaying withdrawal date and shifting goalposts. It appears that the standard procedure is to tell a sob story. It is a clear observation that they are not doing well. They have also made attempts to remove negative reviews.
0 replies
24 months ago
Time for letter of demand
Refuses to withdraw account. Constantly shifting goalposts and delaying payment further. It is a clear observation that they are not doing well. They have also made attempts to remove negative reviews.
0 replies
Review Distribution
5 Star
6 (33.333333333333336%)
4 Star
0 (0%)
3 Star
1 (5.555555555555555%)
2 Star
0 (0%)
1 Star
11 (61.111111111111114%)